Get Support

Contact Our Support Team for Immediate Assistance.

Chat with Tech Support OR    1 800-444-9267

We offer additional support options and resources in our Community Site.


Note: Your log-in information, provided at the time of purchase, is required to access some Community Site support and content.

We’re committed to providing all of our customers with excellent service and support.

Nine out of ten of our support cases are handled in less than 2 hours.
Almost all support cases are handled in less than 2 hours.
Our overall rating for customer support satisfaction according to our 2013 Survey.
Our overall rating for customer support satisfaction according to our 2013 Survey.
Less than 1% of our support cases are ever reopened.
Less than 1% of our support cases are ever reopened.

Lightspeed Support

Our innovative, integrated solutions are the answer to your mobile learning, web filtering, email management, and learning management needs. But our unparalleled service and support mean our solutions will continue to deliver, long after their easy implementation. The way we see it: if you have a problem, we have a problem. And we’re here to help. With 24/7 technical support, comprehensive online knowledge bases and documentation, and our Community Site, you can be sure that the help you need is available, whenever you need it.

Customer Service

Questions about shipping, invoicing, or licensing:

Maintenance Requests

Email
Maintenance

Shipping Inquiries

Email
Shipping

Speak to Someone

Toll-free
1 800-444-9267
Local
1 661-716-7600
Fax
1 661-716-8600

Sales Support

Questions about purchasing and licensing Lightspeed products:

Purchasing Inquiries

Email
Sales

Speak to Someone

Toll-free
1 877-447-6244
Local
1 661-716-7600
Fax
1 661-716-8600

Worldwide Support

Reach us from anywhere in the world, any time of the day:

EMEIA Support

Email
EMEIA Support
Toll-free
01277 240 640

APAC Support

Email
APAC Support
Toll-free
1300 25 99 88