{"id":21784,"date":"2024-03-15T04:00:00","date_gmt":"2024-03-15T04:00:00","guid":{"rendered":"https:\/\/www.lightspeedsystems.com\/resources\/case-studies\/san-marcos-unified-school-district-ii\/"},"modified":"2025-05-30T06:47:31","modified_gmt":"2025-05-30T10:47:31","slug":"san-marcos-unified-school-district-ii","status":"publish","type":"case-study","link":"https:\/\/www.lightspeedsystems.com\/ar\/resources\/case-studies\/san-marcos-unified-school-district-ii\/","title":{"rendered":"\u062a\u0648\u0633\u0639 \u0645\u0646\u0637\u0642\u0629 \u0633\u0627\u0646 \u0645\u0627\u0631\u0643\u0648\u0633 \u0627\u0644\u0645\u0648\u062d\u062f\u0629 \u0644\u0644\u0645\u062f\u0627\u0631\u0633 \u0642\u062f\u0631\u0627\u062a\u0647\u0627 \u0644\u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0645\u062a\u0632\u0627\u064a\u062f\u0629 \u0644\u0644\u0635\u062d\u0629 \u0627\u0644\u0639\u0642\u0644\u064a\u0629 \u0644\u0644\u0637\u0644\u0627\u0628 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 Lightspeed Alert\u2122"},"content":{"rendered":"<div class=\"section__content__main__content\">\n<h2 class=\"component component__title\">\n<span class=\"component__title__copy\"><br \/>\n<span class=\"component__title__title\"><br \/>\nOverview<br \/>\n<\/span><br \/>\n<\/span><br \/>\n<\/h2>\n<p>School districts face an all-hands-on-deck moment as the reality of today\u2019s worsening student mental health crisis sets in. San Marcos Unified School District (USD) has partnered with Lightspeed Alert to find students in need of help and generate data to gain more support for struggling students and their families.<\/p>\n<h3 class=\"component component__title\">\n<span class=\"component__title__copy\"><br \/>\n<span class=\"component__title__title\"><br \/>\nOpportunity: Confronting the new reality of today&#8217;s mental health crisis<br \/>\n<\/span><br \/>\n<\/span><br \/>\n<\/h3>\n<p>San Marcos USD is recognized as one of the top five school districts in San Diego County, California, enrolling 19,500 students, the district prides itself on providing an unparalleled educational experience.<\/p>\n<p>In the aftermath of the COVID-19 shutdowns, San Marcos Unified School District saw that the mental health situation of its students had changed dramatically, and that things would not be returning to the pre-pandemic normal anytime soon. District leaders saw a troubling post-pandemic increase in suicide rates across not only middle and high schoolers but also elementary school students.<\/p>\n<blockquote class=\"component component__quote\"><p>\n<span class=\"component__quote__content\"><\/p>\n<p>As a district, San Marcos USD saw these trends and knew we had a massive need. We knew the resources that our county and community had just weren\u2019t enough, and we needed to be able to do something about that internally,<\/p>\n<p><\/span><\/p>\n<footer class=\"component__quote__source\">\n<cite><br \/>\n<span class=\"component__quote__source__author\">Christi Frias<\/span><span class=\"component__quote__source__title\">Student Services Director<\/span>, <span class=\"component__quote__source__org\">San Marcos Unified School District, CA<\/span><br \/>\n<\/cite><br \/>\n<\/footer>\n<\/blockquote>\n<p>\u201cAs a district, San Marcos USD saw these trends and knew we had a massive need. We knew the resources that our county and community had just weren\u2019t enough, and we needed to be able to do something about that internally,\u201d stated Christi Frias, Director of Student Services.<\/p>\n<p>\u201cThe reality is, this is the normal now \u2026 so what are we going to do to help students feel safe? How are we going to create environments where they know they belong and have the support they need?\u201d Frias said. \u201cWe are never going to have enough staff, so we need a support system in place that allows us to reach more students and have fewer who fall through the cracks.\u201d<\/p>\n<p>With a renewed focus on comprehensive mental wellness, the district looked for solutions to augment staff resources and allow teams to develop innovative methods to better identify and support students.<\/p>\n<h3 class=\"component component__title\">\n<span class=\"component__title__copy\"><br \/>\n<span class=\"component__title__title\"><br \/>\nSolution: Comprehensive coverage and layered support for early intervention and staff peace of mind<br \/>\n<\/span><br \/>\n<\/span><br \/>\n<\/h3>\n<p>Already a satisfied Lightspeed Filter\u2122 client for almost a decade, San Marcos USD was eager to leverage Lightspeed Alert\u2019s sophisticated technology and comprehensive coverage to enable earlier and more effective support for struggling students. Lightspeed Alert\u2019s artificial intelligence (AI) scans a large breadth of online student activity\u2014including web browsers, social media, YouTube, and Google and Microsoft productivity apps\u2014for signs of self-harm, violence, and bullying, flagging potential risks and threats for review and follow up. \u201cLightspeed looks at everything, and we get these alerts in real time,\u201d explained Frias. \u201cI don\u2019t have to sift through anything because that is all done for me by Lightspeed.\u201d<\/p>\n<p>San Marcos USD was also impressed by the seamless implementation of Lightspeed Alert. \u201cThe threat categories and risk levels are already defined for you. The only configuration required is deciding who will receive the alerts in your district\u2014something that we update at the beginning of each school year,\u201d stated Stephanie Casperson, Executive Director of Technology. \u201cWe keep [Lightspeed] Alert on from the beginning of the school year until the end of the school year, including nights and weekends.\u201d<\/p>\n<blockquote class=\"component component__quote\"><p>\n<span class=\"component__quote__content\"><\/p>\n<p>The threat categories and risk levels are already defined for you. The only configuration required is deciding who will receive the alerts in your district\u2014 something that we update at the beginning of each school year&#8230; We keep [Lightspeed] Alert on from beginning of school year until end of school year, including nights and weekends.<\/p>\n<p><\/span><\/p>\n<footer class=\"component__quote__source\">\n<cite><br \/>\n<span class=\"component__quote__source__author\">Christi Frias<\/span><span class=\"component__quote__source__title\">Student Services Director<\/span>, <span class=\"component__quote__source__org\">San Marcos Unified School District, CA<\/span><br \/>\n<\/cite><br \/>\n<\/footer>\n<\/blockquote>\n<h3 class=\"component component__title\">\n<span class=\"component__title__copy\"><br \/>\n<span class=\"component__title__title\"><br \/>\nLayered support and shared responsibility with Human Review<br \/>\n<\/span><br \/>\n<\/span><br \/>\n<\/h3>\n<p>The volume of alerts once San Marcos became a 1:1 district initially raised concerns about the potential of missed incidents after school hours or on the weekend and the risk of district liability. \u201cThere was a big concern that the district would be held legally responsible if an alert was missed and something happened,\u201d Frias said. \u201cBut not moving forward with this technology as part of our overall mental health and safety program was not an option. We saw it as our responsibility to try stop anything if we could.\u201d<\/p>\n<p>The district was excited to take advantage of the Human Review component of Lightspeed Alert. Implementing the Human Review component of the solution essentially augments the districts resources. Lightspeed\u2019s in-house team of Safety Specialists to provide 24\/7\/365 review of every alert and immediately escalate high and imminent threats to designated district personnel. This eliminates the need for district staff to actively review alerts after school hours while also providing everyone with peace of mind that urgent issues will be prioritized.<\/p>\n<blockquote class=\"component component__quote\"><p>\n<span class=\"component__quote__content\"><\/p>\n<p>These safety specialists are full-time, US-based professionals, with relevant backgrounds and training, that work for Lightspeed. This, combined with our existing student privacy agreement, helped alleviate some initial concerns about people outside of the district reading student emails and documents.<\/p>\n<p><\/span><\/p>\n<footer class=\"component__quote__source\">\n<cite><br \/>\n<span class=\"component__quote__source__author\">Christi Frias<\/span><span class=\"component__quote__source__title\">Student Services Director<\/span>, <span class=\"component__quote__source__org\">San Marcos Unified School District, CA<\/span><br \/>\n<\/cite><br \/>\n<\/footer>\n<\/blockquote>\n<p>The high quality of the Lightspeed Safety Specialists\u2122 alleviated some initial apprehension about giving non-district people access to student online activity. \u201cThese safety specialists are full-time, US-based professionals, with relevant backgrounds and training, that work for Lightspeed. This, combined with our existing student privacy agreement, helped alleviate some initial concerns about people outside of the district reading student emails and documents,\u201d said Casperson.<\/p>\n<p>Lightspeed Alert has enabled San Marcos USD to implement a tiered support structure, including Lightspeed Safety Specialists, district-level contacts, and site-level contacts. The district utilizes an escalation list to direct alerts from safety specialists to four district-level contacts, followed by local law enforcement if those contacts cannot be reached. \u201cIf I don\u2019t respond to an alert, a Lightspeed Safety Specialist calls me to make sure I saw it. If I don\u2019t answer, there are three other people on that list that they call,\u201d stated Frias. \u201cAnd, if it is an imminent threat, a call is made directly to our Sheriff\u2019s Department.\u201d<\/p>\n<blockquote class=\"component component__quote\"><p>\n<span class=\"component__quote__content\"><\/p>\n<p>If I don\u2019t respond to an alert, a Lightspeed Safety Specialist calls me to make sure I saw it. If I don\u2019t answer, there are three other people on that list that they call&#8230;and, if it is an imminent threat, a call is made directly to our Sheriff\u2019s Department.<\/p>\n<p><\/span><\/p>\n<footer class=\"component__quote__source\">\n<cite><br \/>\n<span class=\"component__quote__source__author\">Christi Frias<\/span><span class=\"component__quote__source__title\">Student Services Director<\/span>, <span class=\"component__quote__source__org\">San Marcos Unified School District, CA<\/span><br \/>\n<\/cite><br \/>\n<\/footer>\n<\/blockquote>\n<p>\u201cThe human review component has been critical in how we are able to strategically implement Lightspeed Alert and use it effectively within the district,\u201d emphasized Frias. \u201cWithout that human review component, there was a liability, and people felt responsible for always monitoring alerts. The worry that they might miss something weighed heavily on staff. We now have a lot of layers in place, so each site staff person isn\u2019t responsible for stopping every threat.\u201d<\/p>\n<h3 class=\"component component__title\">\n<span class=\"component__title__copy\"><br \/>\n<span class=\"component__title__title\"><br \/>\nThreat mitigation and additional context for offline investigations<br \/>\n<\/span><br \/>\n<\/span><br \/>\n<\/h3>\n<p>The combination of Lightspeed Filter and Lightspeed Alert empowers staff with context around alerts, including student web history and timelines. \u201cFrom a threat management perspective, this is a critical piece. If we have someone we are concerned about, we can come into Lightspeed [Alert] and vet what they have been searching for and writing about. We can search specific terms to see who has searched them, when, and how many times. We can drill down to see if there has been other concerning activity,\u201d Frias shared. \u201cThis will allow us to check in on students who may be exhibiting anti-social behaviors but are unwilling to open up to us. Then we can hopefully intervene to get that student the support they need very early on.\u201d<\/p>\n<blockquote class=\"component component__quote\"><p>\n<span class=\"component__quote__content\"><\/p>\n<p>From a threat management perspective, this is a critical piece. If we have someone we are concerned about, we can come into Lightspeed [Alert] and vet what they have been searching for and writing about. We can search specific terms to see who has searched them, when, and how many times. We can drill down to see if there has been other concerning activity.<\/p>\n<p><\/span><\/p>\n<footer class=\"component__quote__source\">\n<cite><br \/>\n<span class=\"component__quote__source__author\">Christi Frias<\/span><span class=\"component__quote__source__title\">Student Services Director<\/span>, <span class=\"component__quote__source__org\">San Marcos Unified School District, CA<\/span><br \/>\n<\/cite><br \/>\n<\/footer>\n<\/blockquote>\n<p>Additionally, this student profile data can be used to provide additional context in investigations that did not originate from Lightspeed Alert. \u201cIf there is a situation we are investigating, we can go into the Lightspeed Alert student profile, see their activity, and download that data,\u201d Casperson stated. \u201cWe can use this history data to drive conversations with students in crisis, communicate with parents, finetune our filter, and protect the district from liability.\u201d<\/p>\n<h3 class=\"component component__title\">\n<span class=\"component__title__copy\"><br \/>\n<span class=\"component__title__title\"><br \/>\nResults: Saving students&#8217; lives and expanding mental health resources<br \/>\n<\/span><br \/>\n<\/span><br \/>\n<\/h3>\n<p>Since implementing Lightspeed Alert, San Marcos USD has proactively identified numerous students in crisis, allowing them to intervene quickly to ensure student safety. \u201cI can tell you beyond a shadow of a doubt that we have saved students,\u201d stated Frias. \u201cWe have sent out law enforcement, based on calls from Lightspeed Safety Specialists, and they have placed students on 5150 holds\u2014 either because they were planning to take their lives or harm someone else. This has happened more times than I can count.\u201d<\/p>\n<blockquote class=\"component component__quote\"><p>\n<span class=\"component__quote__content\"><\/p>\n<p>We have sent out law enforcement, based on calls from Lightspeed Safety Specialists, and they have placed students on 5150 holds\u2014either because they were planning to take their lives or harm someone else. This has happened more times than I can count<\/p>\n<p><\/span><\/p>\n<footer class=\"component__quote__source\">\n<cite><br \/>\n<span class=\"component__quote__source__author\">Christi Frias<\/span><span class=\"component__quote__source__title\">Student Services Director<\/span>, <span class=\"component__quote__source__org\">San Marcos Unified School District, CA<\/span><br \/>\n<\/cite><br \/>\n<\/footer>\n<\/blockquote>\n<p>In addition to enabling a more proactive approach to student safety, Lightspeed Alert has provided the district with concrete evidence to support requests for additional funding and critical resources. \u201cWhen we give hard numbers to our cabinet and our school board around these things\u2014such as the number<br \/>\nof students having these thoughts, the number of students searching for these things, grade and site level trends\u2014this is the type of data that shows the \u2018why\u2019 behind the need,\u201d Frias explained. Data from Lightspeed Alert has been used to support the district\u2019s Local Control and Accountability (LCAP) funding request for more counselors and social workers. \u201cWe need more people because kids are in crisis, and the data from Lightspeed Alert has been instrumental in demonstrating this need,\u201d shared Frias.<\/p>\n<p>The district also successfully leveraged this aggregate data to partner with the City of San Marcos on a mental health awareness campaign called Let\u2019s Face It. Together. \u201cOne of the wonderful things we were able to do was partner with the City of San Marcos on an awareness campaign to destigmatize mental health issues, encourage students to find trusted adults, and partner with others to provide additional mental health services,\u201d said Frias. With this funding, the district was able to establish wellness teams, comprised of a school-based mental health professional and a family community engagement liaison, who can visit a struggling student\u2019s house to support them and their families. \u201cNone of these things could have been done without the data to help support why we needed it,\u201d Frias said.<\/p>\n<blockquote class=\"component component__quote\"><p>\n<span class=\"component__quote__content\"><\/p>\n<p>When we give hard numbers to our cabinet and our school board around these things\u2014such as the number of students having these thoughts, the number of students searching for these things, grade and site level trends\u2014this is the type of data that shows the \u2018why\u2019 behind the need<\/p>\n<p><\/span><\/p>\n<footer class=\"component__quote__source\">\n<cite><br \/>\n<span class=\"component__quote__source__author\">Christi Frias<\/span><span class=\"component__quote__source__title\">Student Services Director<\/span>, <span class=\"component__quote__source__org\">San Marcos Unified School District, CA<\/span><br \/>\n<\/cite><br \/>\n<\/footer>\n<\/blockquote>\n<p>Additionally, the district\u2019s usage of Lightspeed Alert has promoted a deeper partnership with the community, including the Sheriff\u2019s Department, SROs, the City of San Marcos, and families. \u201cThey appreciate it. Our Sheriff\u2019s Department knows what Lightspeed [Alert] is because they are involved in welfare checks on the weekends. Our SROs are called out to assess threats and prevent self-harm,\u201d Frias said. \u201cEveryone in our community is aware of what Lightspeed [Alert] is and why we use it.\u201d<\/p>\n<p>Lightspeed Alert has become a critical tool for supporting student safety and wellness at San Marcos USD. \u201cAt this point, I get at least five high risk alerts daily. I can\u2019t imagine what would be happening if<br \/>\nwe didn\u2019t have this,\u201d stressed Frias. The district\u2019s usage of Lightspeed Alert was even further validated when the FBI reached out last year to discuss its threat management process. \u201cThey were interested in looking at our district because we use Lightspeed Alert, and it provides so many critical components, such as content filtering, keyword analysis, search history, and alerts, that they believe are necessary for these types of systems,\u201d added Frias.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u062a\u0648\u0627\u062c\u0647 \u0627\u0644\u0645\u0646\u0627\u0637\u0642 \u0627\u0644\u0645\u062f\u0631\u0633\u064a\u0629 \u0644\u062d\u0638\u0629 \u062d\u0627\u0633\u0645\u0629 \u062d\u064a\u062b \u062a\u062a\u0641\u0627\u0642\u0645 \u0623\u0632\u0645\u0629 \u0627\u0644\u0635\u062d\u0629 \u0627\u0644\u0639\u0642\u0644\u064a\u0629 \u0644\u0644\u0637\u0644\u0627\u0628 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u062d\u0627\u0636\u0631.<\/p>","protected":false},"featured_media":17537,"parent":0,"template":"","meta":{"_acf_changed":true,"_yoast_wpseo_focuskw":"","_yoast_wpseo_title":"San Marcos Unified School District Expands District Capabilities to Address Growing Student Mental Health Needs with Lightspeed Alert\u2122","_yoast_wpseo_metadesc":"San Marcos Unified School District (USD) partners with Lightspeed Alert to find students in need of help and generate data to gain more support."},"tags":[4,101,10],"case-study_category":[95],"class_list":["post-21784","case-study","type-case-study","status-publish","has-post-thumbnail","hentry","tag-lightspeed-alert","tag-lightspeed-classroom","tag-lightspeed-filter","case-study_category-featured"],"acf":{"authors":[531],"_thumbnail_id":17537,"case_study_link":"https:\/\/pwp.lightspeedsystems.com\/san-marcos-case-study-ii","customer":21718,"lss_gated_override":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium 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