{"id":22152,"date":"2024-12-11T13:30:43","date_gmt":"2024-12-11T13:30:43","guid":{"rendered":"https:\/\/www.lightspeedsystems.com\/?page_id=22152"},"modified":"2025-02-03T09:04:21","modified_gmt":"2025-02-03T14:04:21","slug":"service-level-agreement","status":"publish","type":"page","link":"https:\/\/www.lightspeedsystems.com\/da\/service-level-agreement\/","title":{"rendered":"Serviceniveauaftale (SLA)"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"22152\" class=\"elementor elementor-22152\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5743eb8 animated-fast e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"5743eb8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:20}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-364bec6 elementor-widget elementor-widget-breadcrumbs\" data-id=\"364bec6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/www.lightspeedsystems.com\/da\/\">Hjem<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e0bc6f0 e-flex e-con-boxed e-con e-child\" data-id=\"e0bc6f0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b9ff11 elementor-widget elementor-widget-heading\" data-id=\"5b9ff11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Serviceniveauaftale (SLA)<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1160fdc e-flex e-con-boxed e-con e-parent\" data-id=\"1160fdc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3894eef elementor-widget elementor-widget-heading\" data-id=\"3894eef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tjenester \/ SLA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48854f5 elementor-widget elementor-widget-text-editor\" data-id=\"48854f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Lightspeed Systems leverer hostede tjenester, herunder administration af mobilenheder, webfiltrering, appanalyse og klassev\u00e6relsesstyring til skoler.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c35045 elementor-widget elementor-widget-heading\" data-id=\"8c35045\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tilg\u00e6ngelighed og backup<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a63fdf elementor-widget elementor-widget-text-editor\" data-id=\"7a63fdf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Lightspeed Systems-tjenester er tilg\u00e6ngelige mindst 99.9% af tiden. Serverne overv\u00e5ges l\u00f8bende for ydeevne og tilg\u00e6ngelighed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff5b3b9 elementor-widget elementor-widget-heading\" data-id=\"ff5b3b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Oppetid\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a915894 elementor-widget elementor-widget-text-editor\" data-id=\"a915894\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Gennemsnitlig m\u00e5nedlig oppetid (2025): 100%<\/p><p>Gennemsnitlig m\u00e5nedlig oppetid (2024): 99,9%<\/p><p>Gennemsnitlig m\u00e5nedlig oppetid (2023): 99,9%<\/p><p>Gennemsnitlig m\u00e5nedlig oppetid (2022): 99,9%<\/p><p>Gennemsnitlig m\u00e5nedlig oppetid (2021): 99,9%<\/p><p>Gennemsnitlig m\u00e5nedlig oppetid (2020): 99,9%<\/p><p>Gennemsnitlig m\u00e5nedlig oppetid (2019): 99,9%<\/p><p>Gennemsnitlig m\u00e5nedlig oppetid (2018): 99.97%<\/p><p>Gennemsnitlig m\u00e5nedlig oppetid (2017): 100%<\/p><p>Systemet har flere lag af sikkerhedskopier p\u00e5 plads. Vi bruger adskillige databeskyttelsesstrategier, herunder l\u00f8bende sikkerhedskopier og fuldt redundante replikaer af masterdatabaser spredt ud over flere datacentre p\u00e5 flere lokationer. Lightspeed Systems er selvcertificeret med Privacy Shield (<a href=\"https:\/\/privacyshield.gov\/\">https:\/\/privacyshield.gov<\/a>) for databeskyttelse og privatliv.<\/p><p>Lightspeed Systems-softwaren er udviklet til at beskytte mod enkelte fejlpunkter. Applikationsstakke er fordelt p\u00e5 tv\u00e6rs af flere fysiske lokationer, herunder Amazons cloud-tjenester. Disse er geografisk adskilt og bruger flere internetudbydere. Vi bruger geografisk distribueret dynamisk DNS med meget korte TTL&#039;er til at dirigere brugere til den n\u00e6rmeste applikationsstak. Hvis en stak holder op med at svare, tr\u00e6kkes den automatisk fra DNS-distributionen, og brugerne omdirigeres.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab043fa elementor-widget elementor-widget-heading\" data-id=\"ab043fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Opdateringer<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7e1937 elementor-widget elementor-widget-text-editor\" data-id=\"c7e1937\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Opdateringer udf\u00f8res typisk uden for myldretiden, og nye funktioner frigives normalt fredag aften.<\/p><p>Brugere informeres om kommende \u00e6ndringer p\u00e5 forh\u00e5nd og gives information til brug af nye funktioner via e-mail, meddelelser og anden dokumentation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f75613 elementor-widget elementor-widget-heading\" data-id=\"3f75613\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Supporttider og kontakter<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-536de14 elementor-widget elementor-widget-text-editor\" data-id=\"536de14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Teknisk support er tilg\u00e6ngelig 24\/7\/365 som f\u00f8lger;<\/p><ul><li>Live support: Mandag-fredag kl. 02.00-18.00 central tid<\/li><li>On Call Support: Mandag-fredag 18.00-02.00 Central Time og weekender<\/li><li>Chatsupport: Mandag-fredag 02.00-18.00 Centralt<\/li><\/ul><p>Supportkontakter og ressourcer er som f\u00f8lger<\/p><ul><li>Kundeportal: <a href=\"https:\/\/help.lightspeedsystems.com\/\">https:\/\/help.lightspeedsystems.com<\/a><\/li><li>1.800.444.9267 for almindelige supporttider<\/li><li>N\u00f8dhj\u00e6lp uden for \u00e5bningstid er tilg\u00e6ngelig ved at ringe (800) 444-9267 og v\u00e6lge n\u00f8dhj\u00e6lp. Hvis en tekniker ikke svarer, skal du efterlade organisationens navn, telefonnummer, kontaktoplysninger samt en problembeskrivelse. En tekniker ringer tilbage inden for 60 minutter.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-325cf8b elementor-widget elementor-widget-heading\" data-id=\"325cf8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Verdensomsp\u00e6ndende support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc3f185 elementor-widget elementor-widget-text-editor\" data-id=\"fc3f185\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Amerika: 1.800.444.9267<\/p><p>EMEIA: 01277 240 640<\/p><p>APAC: +61 2 8310 8686<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Services \/ SLA Lightspeed Systems provides hosted services including mobile device management, web filtering, app analytics, and classroom management for schools. Availability and Back-up Lightspeed Systems services are available at [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_yoast_wpseo_focuskw":"","_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","footnotes":""},"class_list":["post-22152","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Service-level Agreement (SLA) - Lightspeed Systems<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.lightspeedsystems.com\/da\/service-level-agreement\/\" \/>\n<meta property=\"og:locale\" content=\"da_DK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service-level Agreement (SLA)\" \/>\n<meta property=\"og:description\" content=\"Services \/ SLA Lightspeed Systems provides hosted services including mobile device management, web filtering, app analytics, and classroom management for schools. 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