Rob Chambers, VP of Global Customer Success at Lightspeed Systems:
All right. We’ll go ahead and get started. Thank you, everyone, for joining us today. Excited to have you all here. We see a great number of attendees.
Got a great panel here with me. So, go ahead, and, as we kick this off, let everybody know.
We will be recording this and sending this around, if you miss a little bit, need to go back and replay it. You’ll have the opportunity for that. Please submit any questions that you have throughout, and we will get those questions answered for you.
And so with that, we appreciate everyone being with us today, I’d like to introduce the members of the panel that are joining me. I’m Rob Chambers.
I’m the VP of Customer Success for Lightspeed, and I’ll be moderating this discussion today.
Along with me, I have Brett Baldwin VP of Sales for the western US.
I have Ian Swanson, who is our Director of Product, and Jason Veselka, who’s our Student Safety Specialist.
Alright. And with that, I think we’re going to kick it off with Ian is going to start and start to give us some of the product updates.
Ian Swanson, Director of Product Management:
Awesome, thanks, Rob. So, we’ve been really busy on the product side, here at Lightspeed this first half of 2021, across all of our products, and it’s been very exciting getting these new features out to customers. And as everyone sort of ramping back up into the school year, you guys might have missed some of these items, so we want to call attention to some of our biggest, most important updates from each of the different products. So we’re going to kind of do a little whirlwind through all things Lightspeed, and what we’ve been up to.
Let’s start, actually, over in Filter.
Biggest update, I would say, one of the ones that has a huge impact to all of you is going to be the parent portal.
Historically, we have had a weekly email that’s been part of Relay, now for quite some time, but we had gotten a lot of feedback from our districts, and from parents, essentially.
And as great as that weekly email was, there was something sort of lacking. They weren’t able to dive any deeper. They weren’t able to review further.
If they saw anything that they were kind of curious about or interested in, they just didn’t have any tools to do that, That’s where the parent portal comes in. So, we created a full parent portal, where the parents are able to completely login, create their own accounts, see their students, and review that student’s web history. It just gives them that level of insight that they were kind of lacking or missing, with only the weekly report. However, with that parent report, we did make some modifications and adjustments to that weekly parent report, because we want to make sure that the parents have the quick, easy, accessible, emailed weekly information that give them that simple pulse on what’s going on with our students, but then they can do that further dive in, in the parent portal.
But not only can they dive into their students via the parent portal, they’re able to do a little bit of action, and that is to pause web browsing.
As a parent, what we’re hearing and seeing was that what they wanted to be able to do was at certain times say, enough is enough, right? Take a break, Get off that device for a little bit. I think, especially coming out of COVID, those kids are on devices so much, they want it to have that peace of mind that once in a while, they can stop that.
We gave that up, gave them that ability.
When you let them pause that web browsing, they are able to do that in some small increments.
They can either go a full hour break, a three hour break, or, I think my personal favorite, until tomorrow morning. So let them kind of finish up that homework in the afternoon, and then, for the rest of the night, go do something else. Go read a book.
Don’t worry, IT, we put in a lot of controls here to make sure that you don’t end up with weird conflicts.
We built it in such a way that the minute that they get back over to school, they are fine. It’s going to kind of go away, or even in the morning, it’s going to expire. So, you will not run into problems where a parent essentially is overriding your district policies and your rules. We were very conscientious of building this from a school perspective and making sure that it functions in the way that they needed, and still help the parents to succeed with what they need to do.
In addition to that parent portal, a couple of really awesome things to note on the Filter side, I want to call your attention to.
First one is Big Sur, and the new M1 MacBooks that have been coming out. If you’re not overly familiar, a lot of changes have been happening to Apple over the last couple of years. Most of those changes are related a lot to privacy and security.
And there were some significant shifts in big one. And then all of that, kind of culminates again, in the M1, right? When they started building their own chips, it kind of re-architected a lot of things, So we now have an agent that is able to deal with all of those changes and continue to filter, as you need to filter, from the district.
So that is now available, it’s in your interface, you can get to it right now.
Another part of it is just ongoing application enhancements, It might seem like a small item to kind of just run through and just tweak little things here, or there, or fixed one little bug here or there. But those add up right? When you’re in that interface and you’re kind of dealing with your day-to-day management, you want to be able to get through it easily effectively. And you don’t really want to get tripped up on weird, little confusing, so we spent a lot of time over the last couple of months really cleaning that up for you.
Really making sure that it’s going to be simple and effective, and efficient for you to go in and manage everything via your interface and changing up policies and doing all your reporting.
Then, last, on the Filter side that’s really worth mentioning and talking about is iOS, Google, and YouTube.
For those of you who’ve been filtering with us and dealing with iOS, it’s a little bit of a headache. Apple creates a lot of restrictions. In the last year, we came out with the connection between the iOS agents and the network agents.
If you had gotten both of those setup, you would completely be able to handle all those Google searches and YouTube videos via that method by connecting your iOS devices to a network agent.
The agent on the device, the iOS device kind of handles 99.9% of your filtering. Little bit kind of goes over to the network agents, but we didn’t want to stop there. We thought, ‘hey, this is great’. It solves a lot of people’s needs. But the one thing that it doesn’t do is make it easy for them to setup, right? It takes a little bit of effort to connect all those little dots. So we said, ‘hey, let’s just build that in’. Let’s make it a little bit more native and not have to require that network agents. So that’s what we did.
We kind of put it all that same functionality together that you had between those two items, and we made it so that you didn’t need to do it. You don’t need to set up that network agent anymore. This is something that we’re currently giving out by request. If you’re on this call, guess what? You’re welcome to have it, Just contact us, and we’ll get you enrolled in that, and you’ll be off to the races.
You’ll get everything you’re looking for with your iOS filtering, without needing to set up that network agent.
Before we go on, we did have a question that came in, we’ll go ahead and address now, if that’s all right.
And that question is, with the parent portal, can you limit who that becomes available to or is it all or nothing?
I’m assuming limit it as far as what parents receive it. You have complete and infinite control over which parents are going to be receiving those updates, were very well aware that, you know, different circumstances might dictate who’s allowed to see this information and not people’s lives change. And that kind of has ripple effects on that data.
So, you, as the IT person, have complete control over it. You’re going to have to upload that CSV and say, these are the parents that are allowed.
At first, it might feel like a little bit of heavy lift to have to deal with that, but you do it kind of once, or you do it ongoing as necessary. It gives you the control that you’re after. Not only that, but you might very well run into a situation where you give access to somebody, and then, again, life happens.
Then one of those parents, both of those parents no longer should be allowed access. The minute that you take them off that CSV, you’re good to go. That person will no longer receive emails. That person will no longer be able to log into the parent portal. So the access is completely tied to that CSV that you will upload and you have complete control over it.
Great. Thanks, Ian.
Alright, let’s head on over to Classroom Management.
We’ve had some great additions to Classroom Management recently, some very big increases to how easy are you. How easy is it for our teachers to manage?
Something that we kind of discovered and learned through COVID, is they needed a little bit more flexibility. So, we started to add in more tools that let them do some more customization.
That first one was simple, right, Launch, Zoom Video.
We wanted to make sure that, as they were using other tools, as a teacher was out there using those other tools, they can quickly and easily connect the dots there, right? So, by launching that Zoom video, a simple link, it’s going to get all the kids going on that same zoom. You’re not messing around with all those kinds of, interesting, weird, zoom link issues, and one student maybe did it right into it, right? All, that’s kind of gone. Easy, click the button.
But, beyond that, it was, it became clear, as hybrid class schedules came up, and people were remote, but people were on campus, we needed to give the IT an easier way to control, when is this going to be OK?
We didn’t want them to be stuck in a world in which the teachers could do this whenever they wanted. When that was kind of counter district policy. So, we put together the allowed classroom hours.
What that means is that the IT administrator is going to say, these are the hours that a teacher can just spin this up and get going, right?
When you’re when you’re dealing with a product like this, and you’re able to, sort of, see what a student is doing, you’re able to look at web history, or view monitors. It’s important that the controls are in place, so this is just that extra level of control that IT can have over the situation.
They can have those district policies, and those district policies can kind of be held, accountable within Classroom and say, nope. Sorry. You cannot turn this on whenever. you feel like it. But beyond that, continuing, in the same trend of, we want you to be able to set this to work. when, and when it isn’t going to be allowed. We also, then allow you to do certain hours of the day.
So, there’s essentially the kind of schedules you can schedule, and when, and then there’s the hours of the day that any of this is going to be functioning any day of the week. So, just more control for IT. More policies that they’re able to enforce and keep control of that situation.
In addition to that, here’s where we start getting into your, in the class.
And it’s not always that every single person that’s there, all 15, 20, 30, of them, are going to do the exact same thing, right? Sometimes you need to break them up into groups.
Sometimes one kid needs something that another kid doesn’t, Classroom was first built for a whole group experience, and now we’re starting to break that down and say, all right, you should be able to do things to just one person or to just a group of people, So the first thing we did was we did the send links to individual students. So, if you’ve got one kid in particular, needs a resource right there, either a little bit further ahead, perhaps, or a little bit behind.
You can treat them individually and send them directly a link, rather than sending all those students the same link.
Then you get into student segments, this is huge. If any of you have used Classroom, you know that sometimes one group is at one point, are doing one assignment in other groups at another, right. They’re breaking up. They need to be treated differently.
Perhaps one group, you need to block everything except one page, maybe another group, you need them on a particular quiz, all that stuff, student segments allows for that. So, the teacher will be in their class, they’ll have everyone there, and then, rather than applying that set of rules to just all of the people, they say this is this group, and then this is background.
And they can then set those different segment roles to those different groups.
So that’s the huge stuff going on, that just came out for Classroom, really big, awesome pieces. I think teachers are going to really love it. And it’s going to help them to manage the classes that they’re now managing, right, as we kind of continually bring more and more technology in and need that ability to granularly control.
But let’s head on over to Analytics for a second and talk about what is new there.
This really big. I know that it’s kind of looks as one single item, which is a new dashboard, but it’s a ground up dashboard. We built it from scratch, and it’s very much tailored to what do schools need to know.
We put out Analytics, and it was great.
Huge success really revealed the information that districts, we’re lacking, kind of gave them a new perspective on things. But as they were able to look at that data, they started coming back to us and giving us feedback, well, this would be more useful to me. Or this is that one thing that I didn’t know that I really need to know.
We went back and we rebuilt this dashboard and we put together different widgets with information that is a bit more actionable and specific to what districts need to know.
We really wanted this dashboard to be the one stop shop for everyone to get that snapshot. This is what’s happening with my district, or this is what’s happening with my school, or even, this is what’s happening with my grade, or my class. We wanted all those things.
You just to go to one page, you would quickly see what really mattered, and you could dive off from there. So that new dashboard came out just a little bit go, and you’re going to be able to really quickly figure out what matters to you.
That’s what’s happened over an Analytics. So let’s hop now to Alert.
This is one of our newest offerings, as far as a product is concerned.
It’s a space we’ve been focused on for a very long time, which is student safety.
That concept has evolved a lot for us over time.
And Alert now is our fullest most complete way to handle that sense of students’ safety and what’s going on with the student.
With that, I think I’ll give it over to Brett.
Ian, thank you so much.
Yeah. Thanks, Rob. As Ian mentioned, this is something we’re very proud of. Over 20 years we’ve been protecting students to keep them safe. And that has evolved from what some of you have been with us for a long time where things like suspicious search queries and various other reports we’ve had that provide you input data on students. That evolved into an AI functionality. Many of you knew safety check in the past and safety check would basically take certain data and give us visibility into anything that could be a self-harm or harm to others incident.
That has grown quite rapidly, from feedback from districts like yourself. They’ve been asking us to really help with some of the nationwide challenges. They’re seeing such as on the slide, and I’m not going to go through these individual statistics. But just understanding that it’s increasing exponentially. The challenges that students are seeing from a mental health perspective, and we believe at Lightspeed, it’s our responsibility to provide the best product we possibly can. I imagine some of you on this call have not had the opportunity to see Alert. If it’s something of interest at the end of this. Please do reach out to your representative, but I’m going to go through some of the highlights, and some of the things that the team have worked on as we transitioned over to Alert. So, what exactly is Alert?
Well, some of the challenges we’re getting back from our school districts were twofold. one was, what happens when I receive an alert notification on a student doing something that is concerning? If it’s at two o’clock in the morning, I can’t ask my staff to be up24/7. I cannot ask my staff to have multiple hats and expect them to respond to these things in a very urgent manner. And what we’re finding is a lot of these incidences are things that if we do not get in front of and don’t respond to introduce, you can talk about that shortly.
It’s a matter of someone being hurt, or someone not being hurt, or being impacted. And so, what is safety check, is now Alert.
Alert is our ability to prevent self-harm and harm to others. We’re able to give you the district, real time notifications of an incident that we believe is going to result in harm to themselves, or harm to somebody else.
In addition to that. And he didn’t go to the next slide. Lightspeed is now actually ingesting those alerts ourselves and doing human monitoring and our side. Jason happens to be one of those individuals that reviewing those cases, where you’re looking for people with mental health, professional, wisdom, and the ability to really dig into what’s going on. Is this a behavioral, isolated, ongoing incident? How important is this for somebody to reach out to and during those after hours? Do we need to take it directly to the authority? We’re going to help you and your district ensure that the students are safe.
It breaks your heart when you see someone that is 10, 11, 12 years old, and they’re going through a really significant mental challenge at the moment, and they’re maybe not getting the help that they need. And the whole concept and idea behind that is that we’re going to have individuals getting engaged to help you as a district, understand, when do we need to get involved?
What have we seen proactively to get in front of this domain unit from actually being an incident and also managing that 24/7?
So with that, I’ll let Jason in the team talk through some of that information, as well as the case management piece. Because it’s not just the alert that matters, as I’ve mentioned before.
Is this an isolated incident, is it’s an ongoing incident, and how do we handle this internally, So, Jason, with that, I’ll hand it over to you. Ian, I guess it’s going over to you for the feature presentation and updates that piece.
Yeah. No worries. Jason will be here momentarily to fill in that piece. You know, kind of coming off what Brett said, I think it’s important for us to know that like, as we evolve safety check into Alert, what we were hearing on a feedback level was: This is great, this is great information. I am now deeply overwhelmed by all this coming to me.
So, you know, we went in lots of different directions, right?
Do we send you less alerts because your overwhelmed? And the answer was: that’s not a great idea, because if those alerts are credible, we need to know.
So that’s where human review really evolved. It was a necessity. If we’re going to monitor these students, and we’re going to look for their well-being, and we’re going to look for any marker that we think is concerning.
That can potentially give you a lot of information, right? And we’re always working to make sure that there are no false positives coming your way. But, that doesn’t mean that there aren’t things that need to get through to you. And it’s going to create a lot of information. And a lot of stuff that needs to be processor, and that’s where human review comes in, right? That’s why we evolved it and brought human review in so that we could make sure that these students were safe and protected.
For those of you who are familiar with safety check, Alert is a huge growth from that. It grew up a lot when it went from safety, check to Alert and became its own product.
Here are some of those pieces. Number one is Microsoft Integrations.
So we have agents, a lot of you are probably familiar with our filtering agents. We also have these Alert agents. And Alert agents are amazing. They are an important piece of the puzzle.
We very deeply believe that what they’re able to do is very deep and granular. It’s embedded in the system, and it’s necessity. And it provides things like screenshots when these things are alerted and triggered.
However, students do not always do all of their work on devices owned by the schools. Students are not always under the guide of that agent.
In those instances, the integrations really help out a lot. We put together an integration with Microsoft and what does that mean? It means that no matter what the students are on, whether it’d be the device at the school issued or their home device, if they have logged into their Microsoft account, and they are working on their emails, or they’re utilizing the OneDrive files, like Word and Excel and PowerPoint, or they’re talking with one another over Teams. All of that is going to be monitored by Alert. In addition to that, we did actually put out a new agent for Chrome as we evolve our technology, We want to make sure that that’s getting straight to you guys, and that essentially means additional coverage, right? We’re enhancing our coverage across social media sites. We’re enhancing our coverage across productivity apps.
And importantly, for anyone kind of familiar with Alert previously, or safety check, we’re working to reduce any types of duplicates. Sometimes the students re type the same thing over and over again in a Word doc, or a Google doc. You might find yourself getting an alert twice. So we really are trying to pare that down to make sure that you or the argument review team are not looking at the same thing twice.
In addition to the Chrome Agent, we also have now released fully the Windows and the Mac agents. So when you go on into safety, into Alert, you’re able to get either Chrome Windows or Mac, and cover all those different devices. So that is the huge stuff. But in addition, let’s look a little bit at human Review here.
And these pieces are also very important to help you understand how this kind of all functions within it.
Jason, did you want to talk through this in your portion? You want me to go through this one?
If you want to go ahead and go through that, and then I can follow up.
When you add in human review, right, you’re adding a partner. Now, it’s not just you and your district staff that are responsible for handling this, looking at it, reviewing it, getting a sense of the history of the kid, keeping tabs on it. You now have a partner, and that’s going to be our human review team. That’s going to be Jason and the rest of the Student Safety Specialists.
Part one is that you guys get notifications as part of Alert via e-mails, so do they. Everyone is getting those e-mails right away. It just creates a little bit of a safer space where you know, lots of people have eyes on something.
In addition, for our human review team, we’re adding as much case context as we possibly can at all times, so, what you’re getting, and then anything else, we can kind of throw their way so that they can quickly make an assessment on these students. So, they’re seeing the screen captures, they’re seeing the provided website history of the student activity, and that allows them to take smarter, more, informed action on all this stuff by seeing all that case context. And then, lastly, you have custom delegation.
So, if you have Alert with human review, you’re going to give us a sort of call tree. You’re going to have to set that up and work with us. We’re going to chat with you guys. You’re going to put it into the interface.
We’re going to talk about any specific situations, and that allows us to always know who to call next.
So, as they review the human review team, they’re going to look. And then, if they think that something is credible and it needs to be followed up on right away, they have all the information right there. It’s, they’re not hunting for it. They’re not searching for it. It’s completely built-in and it’s tailored to what you have asked, right, what you have, requested what works for you. So that’s all huge pieces that are part of this human review. All of this, And I’m kind of running through the guys. This is all new to this year, so we put together a lot of stuff quickly. Because it’s a problem That’s immediate. Right. This is important to us. And it’s important to you. And it’s important to our kids. So, we wanted that out there as fast as possible, so that you all have that to work with.
With that, we can do any little questions on any of that stuff, or I can hand it on over to Jason.
Let’s go ahead and let Jason go ahead and we’ll save the questions for after Jason’s presentation.
All right. I’ll let you go Jason on that one.
Thank you. My name is Jason Veselka, Student Safety Specialist here at Lightspeed.
I came to work for Lightspeed after working in law enforcement for 25 years, the last several years I worked as a detective assigned to the Intelligence Unit with special details on the FBI and US Marshals Task Force. Working on the Student Safety Team, we have an opportunity to intervene and prevent acts of violence and self-harm.
By examining the context and the content of the alert, we can kind of get an idea of the student’s intentions behind the alert.
When the alerts come in, we, like I said, we’ll examine the alert and then well, evaluate it.
You know, for instance, a student may trigger an alert by typing: I want to die. I will going back and looking at the history.
It’s two students talking about a picture that somebody posted them, and it was: I want to die LOL. Versus a student who types in triggers, an alert with, “want to die”, and I go back and look at history and they’re looking at depressing videos on YouTube in other things. Poetry, depressing poetry, I’ve seen students search.
And so, that’s something that we would go ahead and escalate and notify the district and let them take the appropriate measures.
We try to determine why the alert was triggered and then go back and do an investigation, so to speak. We will make a determination and escalate it in contact, either the counselors or principal or whoever you set as your escalation on your escalation list to be contacted.
Some of the things I’ve seen come across may not always fall into the categories of self-harm or violence.
I’ve seen students searching, once was, domestic violence resources.
And I’ve also seen searches for mature content and stuff like that along, trying to think without going into too much detail here.
Just concerning activity, you know, that may not fall into those categories, but would fit as a user of concern concerning enough that we would go ahead and notify the school or the district so they can take appropriate measures.
Hey, Jason, it is, I appreciate that.
You bring such a kind of depth, knowledge, and understanding to our team, and with your background, and with your history, and I think that’s really key, I think you kind of touched on this a little bit, and, you know, that, that ability to see the difference in those, those types of alerts, and know which ones warrant that concern.
I think it’s really a key part of what you and the rest of the team do.
Thank you, I appreciate it.
Jason, I can tell you specifically, from the sales side, the number of districts that have reached out, and said, had lightspeed not been engaged and involved, and, we would have never stopped. And whether that, you got to be something very quickly before somebody did harm to themselves, or somebody else. Or otherwise, you mentioned, it’s us notifying the school of something that is an ongoing behavioral concerned that they should have, that may not be just associated with self-harm or harm to others.
But, the overwhelming input that we get, and the gratitude that we get from districts, are you uploading this off of their shoulders and something that’s always constantly concern for them. As they’re really great with our customers. And I just want to say thank you to you. And the team are, several of you, that are doing a great job.
And without your background, and your diligent there would be a lot of kids. It would be less safeness world today.
Absolutely, you know, I was just talking with the school this morning about alerts and the rollout of that, and, know, that I think that is such a key thing with this.
When we look at even solutions that lightspeed has had in the past, with flag terms, and those kinds of things.
Just the overwhelming amount of content that you get with what the product team has brought to us with Alert.
And being able to really filter those down, and use that AI and get us into, you know, manageable spot, and get schools into a manageable spot. But, then, I think, and I look at Jason and the team, it just takes it even one step further. And you have, not only that AI, that’s reducing that down, but then, a human review team who understands what they’re looking for. The school I was talking with, as students search for AK-47 and just a search of just that, is that enough to trigger an alert? Which, were a flag term would have would have generated that, right?
But, you know, when you add the context and you add the rest of the content is really key, and so both product and the human piece is important to bring that together.
To make that manageable and get the attention to those students who need it, right when they do.
Rob brought up a great point and we had an incident, was a school recently where, they were talking about Human Ballistics on a hunting blog.
While it’s just a student mentioning something on a blog, that’s something that the school definitely needed to be aware of, and that was before you had started Jason, but things that are really, really important for schools is to have awareness. It’s incredibly important that we challenged Jason, thank you very much for sharing that with us.
All right, and if you want to go in advance it, I think we will go ahead and go into some questions now.
And the first question is for you. And that is going back to your discussion about iOS, and Google and YouTube. And the question is, what is used instead of the network agent?
So, we’re doing it all up in the Cloud. So, we’re taking away your need to set up anything custom. It’s just going to go straight up to the cloud.
Rather than pushing like a simple pack file, it’s as simple and as easy to set up as the agent itself. So, the same way that that kind of just does its thing, this does its thing, too. So it uses most of the same kind of technology that the agent itself does in communicating with the Cloud.
OK, thank you.
And then also, we’ve got, we’ve got a couple of questions around Google. And this, I think, is on the Classroom side of things.
And questions about, do we plan to integrate with Google Meets and launch that capability for students?
We’re always interested in talking with districts and teachers who have thoughts like that. So wherever that question came from, if you want to pass me that detail information, Rob, now I can get in touch with that school and understand their specific needs, better. Generically speaking. We’re always looking and wondering, but as of this moment in time, it is not on the Roadmap, so let’s let’s have a discussion and see where it fits, and if this is the right way to go forward.
All right and then since we’re on Google, we’ll kinda shift to Alert a little bit. And the question is about integrating Google workspaces into Alert.
Yes, we are looking further into additional Google integrations. We have, right now, we are working on a Google Drive integration, and we will probably continue forward from there, adding additional integrations with Google.
All right. Got one for you, Brett, and that is, what is the data that the team has seen on self harm since adding student reviews?
I think I think the probably the question is, you know, probably more impact on schools as they’ve made that transition.
Rob, great question, and I hope I’m answering this in full. The biggest impact I’m seeing is, what do we do after school hours? We were finding inherently these instances are typically not on campus, They’re typically off campus. We’re in a time right now where a lot of kids are coming out of what I would say self-isolation, with COVID and being remote and there’s a lot of mental health challenges we’re seeing. So the sediment we’re getting back from the school is Thank you for offloading that from us. Thank you for having mental health professionals in place that can address these immediately, and I’ll use a school of example, in California, we received three emails from school administration in the first week of them using this product, saying, thank you, we had no idea that this was an issue with one of the students. Two of the other students we did have our concerns with.
This validated those concerns for us to get them the help that they need. And so, hopefully that answered that in all. But, really, the impact of the district has been, a set of eyes that they’ve always wanted to put on this. And a lot of the schools that I’ve talked to that have not done this in the past, what’s always held them up with having that you have individuals that can go in and actually review those cases, and offload that off of the schools back, then?
Let us know if it’s a significant implication of that individual, or somebody else we need to know about it, and we need to get involved early. So, hopefully, that answers that in full. If not, please use the chat to let me know, and there’s more specific. I certainly will answer those.
Thanks, Brett. We had another question, which is, if we sign up for human review, does that mean all of our alerts get reviewed before they’re sent to our district?
So, I’ll go and just take that, and, and I can say that no, the alerts are actually delivered in real-time to both the school and to the student Safety Specialist team.
So it’ll kind of show up both in the schools reports and in the queue for our team at the same time.
Jason, maybe you can talk a little bit about how you handle that, that call tree or that queue and how they come in?
Maybe during hours, after hours, Is there any difference, or is it that you handled the same? What is the process on your team there?
So, as far as the escalation that that’s going to be set by, however the district wants it set. You know, we’ve had some, where we email everybody on the escalation list.
We’ve had some where we email 1 or 2 people, that list can be customized, however they see fit to meet their needs.
I mean, as we all know, that everybody, every district is not the same.
So, we have some where we notify the school district Police Department, or we just notify the counselor and Superintendent so that’s entirely up to them, how they, we’d like it handled.
Great. Thank you. Ian, can you talk a little bit about the information that is, that is included in the parent reports?
Yeah, the weekly email, it seeks to be a high-level overview. I’m trying to give the parent the gist of what that kid did. So, it focuses, sort of on top 10 style information, where, it’s like, alright, well, kids spent most of their time doing this over the course of that week, When you actually move yourself over to the parent portal experience is going to be a lot like you, as an IT administrator. In the relay interface, looking at A user’s website history, So, they’re going to go to the parent portal, and they’ll basically see a, a log of all, that students web activity.
And, so, the between the two, you have the very kind of granular, they went to this site at this minute and this hour, and then the site and this site, and they can kind of peruse through that. Or, they’ve got that high level, sort of more like top 10 hosts that week that they’re going to see coming out of the weekly parent email.
OK, and then I’ll just share with you, because I see the question, but I know it’s going to be a feature request for you. I’ll just show the feature request with you.
And that would be the ability for a parent to have a free form area where they could notify the district if they see something concerning in the parent report.
I know we don’t, so I’ll just go ahead and submit that to you as a feature request.
Yeah, and whoever submitted that, I would love to get an on call with you.
Oh, I know, we have a record of all these, so I’ll make sure you get that information. Brett, we’ve got a question from a school. How can they get started with Parent Portal?
Yeah, absolutely. For those of you want to get started with your parent portal, please reach out to your representative for any reason you don’t know who your representative is, please email sales at lightspeed systems dot com, and we will make sure we get you to the right representative. But they can help get you up, and get you to the appropriate information guys running.
Give it just a minute to see if some more questions come in. There are a few that are, kind of, a little more specific, I’ll make sure that you get some direct follow up with your school on those, for those specific incidents. Let’s see, just a minute of healing comes in.
We do have one. Can the notifications be customized by school, or is that the same for the entire district? I think I’ll send that one to you Ian.
Sorry, say it again.
Can the human review notification this be customized by school, or is it the same for the entire district?
Out the gate as you enter in the information into the system, as part of the interface, you’re going to answer it specifically, just district blanket wide.
But as Jason sort of alluded to, the team will always kind of connect, and figure out, there needs to be anything specific altered within the concept of that. So we need to make sure that we cover our basis on a very predefined district, top-down approach, but then actually working with the human review team, you’ll be able to get into a little bit more nuance.
Thank you. Just because I haven’t got to talk much, because you guys did such a great job on the transitions, I’ll take this question.
That is, can we customize who sees the human review notifications? And absolutely, you can. That can be customized by, by school, and by topic as well.
And we’re using a feature, if you haven’t looked at it, in the software, called admin roles.
You can define people in the system who are admins for alerts, but not specifically, you don’t have access to the rest of the system.
And so you get quite a bit control, and can dial that down to the right people, see the right alerts at the right time.
Then one more. Ian, do we need to update or change anything on the deployed Chromebook apps to support any of these feature enhancements? I’m guessing this is around some of the new Alert functionality.
No, if you have Alert, Filter, Classroom, and what if those extensions are pushed, you do not need to take any action to be getting the updates to them.
All right. I think that’s about it. Oh, sorry, one more just came in, and this is being directed to you Ian.
Is there anything that’s coming on the product side around Smart Play, now that Google is requiring restricted mode for anyone under 18.
We’re always reviewing the changes that Google makes, and we’re always getting changes that they make that they don’t even tell us about.
And so it’s always a little bit of an influx. We’re looking at all of that now, and trying to see if there’s anything that we will be doing in response to it. I don’t have anything to share with you right now.
Other than to say, we’re kind of reviewing and looking through it and making sure that we’re providing what schools need as far as the appropriate amount of YouTube filtering.
Then the final one would be, do we need to update the iOS App to use the new Cloud services for Google and YouTube.
You need to be on the newest app, and then you will also need to push a specific pack file. So if you are interested, please contact your rep so that we can kind of get you going on that.
Rob, I got the last question that actually somebody I know on the sent me in the background. The question was, can Alert be used with Microsoft Teams? Yes, the answer is absolutely. I have a lot of schools are using the Microsoft ecosystem, and they want to monitor what’s happening in Teams, and we’ll certainly cover that for you, and make sure you’re getting that information.
Thank you, Brett. All right, for everyone, we do again, thank you for taking some time out of your day, and attending this and asking some great questions. It gives us a great discussion, so I appreciate all of that.
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