{"id":21785,"date":"2023-12-21T05:00:00","date_gmt":"2023-12-21T05:00:00","guid":{"rendered":"https:\/\/www.lightspeedsystems.com\/resources\/case-studies\/united-learning-trust-keep-devices-safe-during-the-covid-19-pandemic-and-beyond\/"},"modified":"2024-12-05T23:47:05","modified_gmt":"2024-12-05T23:47:05","slug":"united-learning-trust-keep-devices-safe-during-the-covid-19-pandemic-and-beyond","status":"publish","type":"case-study","link":"https:\/\/www.lightspeedsystems.com\/en_au\/resources\/case-studies\/united-learning-trust-keep-devices-safe-during-the-covid-19-pandemic-and-beyond\/","title":{"rendered":"United Learning Trust Keep Devices Safe During the COVID-19 Pandemic and Beyond"},"content":{"rendered":"<div class=\"section__content__main__content\">\n<p>United Learning Trust is the largest multi-academy trust in the UK with 75 primary and secondary academies and a further 15 independent schools.<\/p>\n<p>Dave Munro has worked as a Senior Technology Specialist at United Learning for 18 months, helping to procure new academies, as well as giving them any necessary assistance with IT. \u201cWe have a team of technology specialists throughout the trust who provide guidance, advice, and support to the IT teams on-site or to third parties,\u201d he tells us. \u201cWe\u2019re there as an extra layer above the schools helping with projects, procurements, and any initiatives that are being pushed out.\u201d<\/p>\n<h3 class=\"component component__title\">\n<span class=\"component__title__copy\"><br \/>\n<span class=\"component__title__title\"><br \/>\nThe Challenge: Impromptu, 1:1 Remote Learning<br \/>\n<\/span><br \/>\n<\/span><br \/>\n<\/h3>\n<p>One project that Dave and his team didn\u2019t foresee was the COVID-19 pandemic which forced schools around the country to close and create impromptu plans for remote learning and 1:1 deployments. This was a simpler task for individual schools, but for a trust of United Learning\u2019s size, they were going to need the right solutions for scalability and safety. The first hurdle was finding the right devices for students to continue learning at home and, after researching the available platforms, they decided that Chromebooks were the simplest and most cost-effective option. \u201cWhen we went through this process, we wanted to find a solution which would have as little impact on the IT teams on-site as possible\u201d Dave recalls. \u201cWe went for Chrome devices because we knew we could centrally manage them and we knew the filtering would need to be centrally managed as well.\u201d<\/p>\n<p>Dave knew that students using the Chromebooks without any restrictions wouldn\u2019t be appropriate, so finding the right safety solution before they were deployed was imperative. He discovered that Lightspeed Systems\u00ae was offering extended trials of the <a href=\"https:\/\/www.lightspeedsystems.com\/en_au\/products\/lightspeed-filter\/\">Lightspeed Filter\u2122<\/a> for schools that needed immediate filtering and monitoring on remote devices. \u201cQuite a few of our network managers in the schools informed us of the extended trial of Lightspeed Filter, which we were keen to take advantage of\u201d he reveals. \u201cWe had a very short period to get this implemented. We had Chromebooks landing on-site, with the tech teams setting them up with Lightspeed Filter and then issuing them out to the students who were in isolation allowing them to continue their learning.\u201d<\/p>\n<blockquote class=\"component component__quote\"><p>\n<span class=\"component__quote__content\"><\/p>\n<p>We wanted to find a solution which would have as little impact on the IT teams on-site as possible.<\/p>\n<p><\/span><\/p>\n<footer class=\"component__quote__source\">\n<cite><br \/>\n<span class=\"component__quote__source__author\">Dave Munro<\/span><span class=\"component__quote__source__title\">Senior Technology Specialist<\/span>, <span class=\"component__quote__source__org\">United Learning Trust<\/span><br \/>\n<\/cite><br \/>\n<\/footer>\n<\/blockquote>\n<h3 class=\"component component__title\">\n<span class=\"component__title__copy\"><br \/>\n<span class=\"component__title__title\"><br \/>\nThe Solution: Lightspeed Filter\u2122<br \/>\n<\/span><br \/>\n<\/span><br \/>\n<\/h3>\n<p>United Learning was impressed by the unique Smart Agent technology that powers the Lightspeed Filter which could be immediately deployed to all of the Chromebooks. This allowed them to customise the filtering rules appropriately without having to involve every individual school\u2019s IT department. \u201cDuring the trial, we were looking at other solutions, but we decided to stick with Lightspeed Filter because it does everything we need and it\u2019s just been absolutely brilliant\u201d David proclaims. \u201cThe fact we could roll it out so quickly and safeguard our students off-site centrally meant we didn\u2019t have to impact the local IT teams, which was one of our main concerns.\u201d Since lockdown ended for schools in the UK, United Learning continued to use Lightspeed Filter for their schools. By utilising it for a mixture of on-site and online lessons they soon discovered that it has many educational features, beyond what\u2019s required for remote learning.<\/p>\n<blockquote class=\"component component__quote\"><p>\n<span class=\"component__quote__content\"><\/p>\n<p>During the trial, we were looking at other solutions, but we decided to stick with Lightspeed Filter because it does everything we need and it&#8217;s just been absolutely brilliant.<\/p>\n<p><\/span><\/p>\n<footer class=\"component__quote__source\">\n<cite><br \/>\n<span class=\"component__quote__source__author\">Dave Munro<\/span><span class=\"component__quote__source__title\">Senior Technology Specialist<\/span>, <span class=\"component__quote__source__org\">United Learning Trust<\/span><br \/>\n<\/cite><br \/>\n<\/footer>\n<\/blockquote>\n<p>As it stands, all of the schools are managed at trust level which means any changes to policies and features are controlled by Dave\u2019s team, but this probably won\u2019t be the case moving forward. \u201cWe put all of the devices into one central United Learning Google tenancy, so even though we have the separate schools tiered, it\u2019s all controlled centrally\u201d Dave shares. \u201cGoing forward we\u2019re looking to delegate access to each school, which was another thing about the Lightspeed Filter that we know works.\u201d<\/p>\n<p>Dave was also keen to utilise the other features of Lightspeed Filter that could help schools enhance learning: one of them being Smart Play for YouTube. Schools under the trust advocated the use of YouTube as a tool for learning but were always worried about the potentially inappropriate material students could access when using it unfiltered. Smart Play enables them to filter YouTube directly and customise it for different students, ensuring they could still safely access educational content. \u201cWe\u2019ve got Smart Play activated and appreciate the aspects it blocks like all the comments and related videos.\u201d he notes.<\/p>\n<p>With devices now being used at home and in school, the customisable time-based policies in Lightspeed Filter allows United Learning to prioritise students\u2019 well-being. \u201cWe limit internet access overnight from 8:00 PM to 8:00 AM. We didn\u2019t want them on the device 24 hours a day\u201d Dave declares. \u201cWhat it does mean is we can change the limitations and access based on whether it\u2019s for primary or secondary schools. We can have separate policies for different schools.\u201d<\/p>\n<p>Another problem schools will face when students have more access to devices is the increase in cyberbullying and other harmful behaviour. Fortunately, Lightspeed Alert\u2122 utilises advanced AI technology and alerts to notify schools in real time when students attempt to access dangerous sites or show worrying behaviour. \u201cWe\u2019ve got Lightspeed Alert set up to notify us on behaviours relating to self-harm\u201d Dave explains. \u201cIf there\u2019s a notification for instance that a student has searched something concerning to do with self-harm, then we get a flag centrally, we report that down to the DSL in the school and forward all the details.\u201d Fortunately for United Learning, they haven\u2019t had too many alerts come back so far, but to be able to be proactive and get a full activity log with screenshots of students\u2019 behaviour is a great way to ensure they are protected.<\/p>\n<h3 class=\"component component__title\">\n<span class=\"component__title__copy\"><br \/>\n<span class=\"component__title__title\"><br \/>\nThe Results: Easy Deployment, Protected Chrome Devices<br \/>\n<\/span><br \/>\n<\/span><br \/>\n<\/h3>\n<p>For any technical assistance or fixes United Learning have needed during the deployment and beyond, they\u2019re able to contact our support team who are available 24\/7 to help with any issues and guide them through the process. \u201cWhen we\u2019ve spoken to the tech support guys, they\u2019ve fixed any issues when we\u2019ve had them pretty rapidly\u201d Dave declares.<\/p>\n<p>Ultimately, what started off as a solution to an unprecedented lockdown has evolved into the right platform to keep multiple schools and students safe, whether they\u2019re working from home or back in school. Dave and his team are able to add new schools on to the trust and get the Lightspeed Filter deployed almost instantly. \u201cWhen it came to the ease of deployment of the Lightspeed Filter on Chrome devices, and how easy it was to manage, it was the right solution for the situation we were in\u201d Dave concludes. \u201cIf any school would ask me about a filtering solution I\u2019d recommend it wholeheartedly. It gives you the same level of filtering on-site and remotely; it\u2019s been really easy to set up and configure and it just works.\u201d<\/p>\n<blockquote class=\"component component__quote\"><p>\n<span class=\"component__quote__content\"><\/p>\n<p>When it came to the ease of deployment of the Lightspeed Filter on Chrome devices, and how easy it was to manage, it was the right solution.<\/p>\n<p><\/span><\/p>\n<footer class=\"component__quote__source\">\n<cite><br \/>\n<span class=\"component__quote__source__author\">Dave Munro<\/span><span class=\"component__quote__source__title\">Senior Technology Specialist<\/span>, <span class=\"component__quote__source__org\">United Learning Trust<\/span><br \/>\n<\/cite><br \/>\n<\/footer>\n<\/blockquote>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>United Learning Trust is the largest multi-academy trust in the UK with 75 primary and secondary academies and a further 15 independent 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