{"id":21744,"date":"2023-12-14T05:00:00","date_gmt":"2023-12-14T05:00:00","guid":{"rendered":"https:\/\/www.lightspeedsystems.com\/blog\/resources\/case-studies\/catholic-schools-broken-bay-get-customisable-mobile-device-management-across-the-diocese\/"},"modified":"2025-05-30T06:37:22","modified_gmt":"2025-05-30T10:37:22","slug":"catholic-schools-broken-bay-get-customisable-mobile-device-management-across-the-diocese","status":"publish","type":"case-study","link":"https:\/\/www.lightspeedsystems.com\/en_uk\/resources\/case-studies\/catholic-schools-broken-bay-get-customisable-mobile-device-management-across-the-diocese\/","title":{"rendered":"Catholic Schools Broken Bay Get Customisable Mobile Device Management Across the Diocese"},"content":{"rendered":"<div class=\"section__content__main__content\">\n<p>Catholic Diocese of Broken Bay consists of 44 schools stretching from Willoughby on Sydney\u2019s lower north shore to Lake Munmorah on the Central Coast. For over ten years, the diocese has used a mix of BYOD and school-owned devices to enhance learning, and each school decided what technology fit best for them.<\/p>\n<p>Colin Phelps is the ICLT Projects Officer at the diocese and has the responsibility of managing the devices across every school and ensuring they have the correct apps, settings and policies to be suitable for learning. After stepping into the role, he discovered plans to increase the number of devices across the diocese was going to be close to impossible with the system he inherited.<\/p>\n<p>\u201cPrior to my arrival, what was happening was a local member of staff such as a librarian or a classroom teacher would use Apple Configurator to install apps, etcetera, on the devices,\u201d Colin recalls. This would mean that the devices would have to be physically collected and updated for any changes to be made.<\/p>\n<p>iPad were the primary devices introduced to the diocese, and the majority of schools continued to roll out newly purchased iOS devices. Some schools, however, tried different approaches to their deployments.<\/p>\n<p>\u201cIt works on a school-by-school basis\u201d Colin explains. \u201cThe individual school decides their mode of operation in relation to the technology. Some schools will also have Windows devices as well as Chromebooks.\u201d<\/p>\n<h3 class=\"component component__title\">\n<span class=\"component__title__copy\"><br \/>\n<span class=\"component__title__title\"><br \/>\nLightspeed Mobile Device Management\u2122 to the rescue<br \/>\n<\/span><br \/>\n<\/span><br \/>\n<\/h3>\n<p>Colin knew that to successfully increase the number of devices they would need a scalable and customisable mobile device management solution that would work across different devices and operating systems. He looked at various options but was aware his predecessor had already installed Lightspeed Mobile Device Management\u2122 (MDM) for the BYOD devices across the schools. After testing the other capabilities of Lightspeed MDM he realised it was exactly the solution they needed and began working with the schools on the enrolment process.<\/p>\n<p>\u201cWe held a pre-project meeting with the schools,\u201d Colin tells us. \u201cWe learnt what apps they had installed, how their devices were set up, if they were set up uniquely for a class, year, or stage, and if they all needed the same apps. We gathered all that information, wiped the devices, and enrolled them into Lightspeed MDM.\u201d<\/p>\n<p>One of the main benefits of choosing Lightspeed MDM was the cloud-based nature of the solution as well as the integration with Apple\u2019s Device Enrollment Program, which allows large quantities of devices to be enrolled remotely from any location.<\/p>\n<p>\u201cBeing cloud-based is critical to us. It means that there\u2019s no infrastructure or anything we have to maintain\u201d Colin explains. \u201cI\u2019ll give you an example: In 2018, we leased 3,022 iPads. Without the service being cloud-based and without my success in convincing the CIO to allow me to set up Apple\u2019s DEP system, we would not have been able to deploy those to the schools in 13 days.\u201d<\/p>\n<blockquote class=\"component component__quote\"><p>\n<span class=\"component__quote__content\"><\/p>\n<p>Being cloud-based is critical to us. It means that there&#8217;s no infrastructure or anything we have to maintain.<\/p>\n<p><\/span><\/p>\n<footer class=\"component__quote__source\">\n<cite><br \/>\n<span class=\"component__quote__source__author\">Colin Phelps<\/span><span class=\"component__quote__source__title\">ICLT Projects Officer <\/span>, <span class=\"component__quote__source__org\">Catholic Diocese of Broken Bay<\/span><br \/>\n<\/cite><br \/>\n<\/footer>\n<\/blockquote>\n<h3 class=\"component component__title\">\n<span class=\"component__title__copy\"><br \/>\n<span class=\"component__title__title\"><br \/>\nSaving time with a customizable app library<br \/>\n<\/span><br \/>\n<\/span><br \/>\n<\/h3>\n<p>Another key factor of Lightspeed MDM Colin appreciated was the hierarchical nature of the system which allows him to have full control of different user\u2019s apps and permissions and gives each school in the diocese as much control as they need over their own devices.<\/p>\n<p>\u201cWe manage the devices on a school-by-school basis,\u201d Colin tells us. \u201cWe have some schools where all their devices have the same apps and policies and are treated as one group. Whereas we\u2019ve got other schools that will break it down to a year level and have different apps installed for different age groups.\u201d<\/p>\n<p>This customisable control means that schools aren\u2019t stuck with blanket policies and apps which could restrict learning for students of different ages and abilities who might need specific resources and access. School admins now have more of a say over what apps are beneficial for their schools and teachers requesting apps no longer means an increase in workload for themselves.<\/p>\n<p>\u201cWhen I started, it was indicated to me that staff during school holidays were generally spending somewhere between two to four days of their own time physically installing apps\u201d Colin recalls. \u201cIf a school wants an application now, they put in a request to us in IT, and generally they will have that app deployed within 48 to 72 hours.\u201d<\/p>\n<h3 class=\"component component__title\">\n<span class=\"component__title__copy\"><br \/>\n<span class=\"component__title__title\"><br \/>\nFully managed devices with minimal effort<br \/>\n<\/span><br \/>\n<\/span><br \/>\n<\/h3>\n<p>To ensure devices are just being used for educational purposes and are safeguarded, the diocese also wanted to ensure that any distracting features were disabled, and students wouldn\u2019t be able to download any inappropriate apps.<\/p>\n<p>\u201cAll of the student devices in Lightspeed MDM are what I will refer to as fully managed,\u201d Colin explains. \u201cThey\u2019re locked down. They can\u2019t install apps. They can\u2019t delete apps. That is a standard setting for a fully managed device in our environment.\u201d<\/p>\n<p>If the devices were to be taken home or a school wanted to change the policies for a lunch break or out of hours, as well as being able to customise policies for individual students or groups, they are also able to enable timed policies with MDM.<\/p>\n<p>\u201cI remember we had a circumstance where we had to relax a restriction after school for a couple of hours and we just ran a timed policy,\u201d Colin says.<\/p>\n<p>One of the downsides of allowing school-owned devices to be taken off-site is the unfortunate likelihood of them being misplaced or stolen. Fortunately, Lightspeed MDM gives the ability to use geolocation to track down any lost devices and gain the necessary remote controls to ensure that they\u2019re inaccessible.<\/p>\n<p>\u201cIf a device goes missing, I\u2019ve set up a group where I\u2019ve got restrictions locked down very heavily. What I\u2019d do is I\u2019ll move the iPad into that group. For the most part, it makes the device unusable,\u201d Colin says. \u201cThe camera, FaceTime, messaging is turned off. They can\u2019t install or delete apps and they can\u2019t log in. They can\u2019t do very much with it. I just let it sit there until the school reports A problem or locates it.\u201d<\/p>\n<p>Colin knew that having such a wide variety of devices in multiple schools would mean a greater workload for his team, so finding the right MDM that would save precious time and effort was essential. If any technical issues were to arise during any of the deployments, or they needed advice on the best setups for individual schools, Lightspeed Systems 24\/7 support is always on hand. \u201cWe got the most outstanding support from Lightspeed that I would have to put it in my top two or three support services from my entire IT career, which is well over 30 years.\u201d Colin proclaims.<\/p>\n<h3 class=\"component component__title\">\n<span class=\"component__title__copy\"><br \/>\n<span class=\"component__title__title\"><br \/>\nAchieving the visibility needed for success<br \/>\n<\/span><br \/>\n<\/span><br \/>\n<\/h3>\n<p>Since installing Lightspeed MDM across the entire diocese, each school has had a greater input into their apps and settings. The tech team and teachers have more time to focus on other important aspects of their role and the diocese is fully confident in the scalability of the solution moving forward regardless of what operating systems is used.<\/p>\n<p>\u201cWe would be lost without an MDM rather than managing them separately. Teachers\u2019 time is precious. They need to be focused on teaching,\u201d Colin says. \u201cLightspeed MDM allows us to centrally manage and report on the devices and be aware of what\u2019s installed on them, whether it\u2019d be the software version or applications. It allows us to serve you as a customer, to give you what you need in the classroom. You can\u2019t manage something unless you measure it, and you have visibility on it. That for me is prime.\u201d<\/p>\n<blockquote class=\"component component__quote\"><p>\n<span class=\"component__quote__content\"><\/p>\n<p>Lightspeed MDM allows us to centrally manage and report on the devices and be aware of what&#8217;s installed on them, whether it&#8217;d be the software version or applications. It allows us to serve you as a customer, to give you what you need in the classroom.<\/p>\n<p><\/span><\/p>\n<footer class=\"component__quote__source\">\n<cite><br \/>\n<span class=\"component__quote__source__author\">Colin Phelps<\/span><span class=\"component__quote__source__title\">ICLT Projects Officer <\/span>, <span class=\"component__quote__source__org\">Catholic Diocese of Broken Bay<\/span><br \/>\n<\/cite><br \/>\n<\/footer>\n<\/blockquote>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Catholic Diocese of Broken Bay consists of 44 schools stretching from Willoughby on Sydney\u2019s lower north shore to Lake Munmorah on the Central Coast. For over ten years, the diocese has used a&#8230;<\/p>","protected":false},"featured_media":18482,"parent":0,"template":"","meta":{"_acf_changed":false,"_yoast_wpseo_focuskw":"","_yoast_wpseo_title":"Catholic Schools Broken Bay Get Customisable Mobile Device Management Across the Diocese","_yoast_wpseo_metadesc":""},"tags":[104],"case-study_category":[],"class_list":["post-21744","case-study","type-case-study","status-publish","has-post-thumbnail","hentry","tag-lightspeed-mdm"],"acf":{"authors":[531],"_thumbnail_id":18482,"case_study_link":"https:\/\/pwp.lightspeedsystems.com\/catholic-schools-broken-bay","customer":21682,"lss_gated_override":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Catholic Schools Broken Bay Get Customisable Mobile Device Management Across the Diocese<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.lightspeedsystems.com\/en_uk\/resources\/case-studies\/catholic-schools-broken-bay-get-customisable-mobile-device-management-across-the-diocese\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Catholic Schools Broken Bay Get Customisable Mobile Device Management Across the Diocese\" \/>\n<meta property=\"og:description\" content=\"Catholic Diocese of Broken Bay consists of 44 schools stretching from Willoughby on Sydney\u2019s lower north shore to Lake Munmorah on the Central Coast. 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