{"id":31871,"date":"2025-02-24T16:48:30","date_gmt":"2025-02-24T21:48:30","guid":{"rendered":"https:\/\/www.lightspeedsystems.com\/?p=31871"},"modified":"2025-08-28T17:12:21","modified_gmt":"2025-08-28T21:12:21","slug":"the-1-way-to-reduce-k-12-it-support-tickets","status":"publish","type":"post","link":"https:\/\/www.lightspeedsystems.com\/es\/blog\/the-1-way-to-reduce-k-12-it-support-tickets\/","title":{"rendered":"La manera #1 de reducir los tickets de soporte de TI en escuelas primarias y secundarias"},"content":{"rendered":"<p>Los equipos de TI de primaria y secundaria gestionan una abrumadora gama de responsabilidades: mantener los dispositivos en funcionamiento, garantizar el acceso seguro, mantener la fiabilidad de la red y responder a las interrupciones de las aplicaciones. Sin embargo, a menudo carecen de la informaci\u00f3n en tiempo real necesaria para gestionar estas tareas eficazmente. Sin una visibilidad centralizada, los equipos de TI dependen de los informes de los usuarios para detectar problemas, lo que provoca retrasos en las respuestas e ineficiencias.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-disconnected-systems-create-support-ticket-backlogs\">Los sistemas desconectados generan retrasos en los tickets de soporte<\/h2>\n\n\n\n<p>Al encuestar a l\u00edderes de TI, el equipo de productos de Lightspeed identific\u00f3 desaf\u00edos persistentes que obstaculizan la eficiencia operativa, aumentan el gasto e interrumpen el entorno de aprendizaje, entre ellos:<\/p>\n\n\n\n<figure class=\"wp-block-image alignright size-large is-resized\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"777\" src=\"https:\/\/www.lightspeedsystems.com\/wp-content\/uploads\/2025\/02\/signal1-1-1024x777.png\" alt=\"\" class=\"wp-image-31873\" style=\"width:604px;height:auto\" srcset=\"https:\/\/www.lightspeedsystems.com\/wp-content\/uploads\/2025\/02\/signal1-1-1024x777.png 1024w, https:\/\/www.lightspeedsystems.com\/wp-content\/uploads\/2025\/02\/signal1-1-300x228.png 300w, https:\/\/www.lightspeedsystems.com\/wp-content\/uploads\/2025\/02\/signal1-1-768x583.png 768w, https:\/\/www.lightspeedsystems.com\/wp-content\/uploads\/2025\/02\/signal1-1-1536x1165.png 1536w, https:\/\/www.lightspeedsystems.com\/wp-content\/uploads\/2025\/02\/signal1-1-2048x1554.png 2048w, https:\/\/www.lightspeedsystems.com\/wp-content\/uploads\/2025\/02\/signal1-1-16x12.png 16w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>El seguimiento de dispositivos no utilizados o extraviados es ineficiente.<\/strong> Los distritos invierten mucho en hardware, pero los equipos de TI tienen dificultades para determinar qu\u00e9 dispositivos est\u00e1n en uso, cu\u00e1les est\u00e1n inactivos y si est\u00e1n asignados a los usuarios correctos.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-black-color has-text-color has-background has-link-color wp-elements-a8940f868d015074cdce17dd5f5d0527\" style=\"background-color:#e0e5ea\"><strong>Casi 95%<\/strong> de los equipos de TI encuestados identificaron que los informes de dispositivos son fundamentales para optimizar el inventario y evitar compras innecesarias.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Las interrupciones de las aplicaciones interrumpen el aprendizaje y abruman a los equipos de TI. <\/strong>Cuando una aplicaci\u00f3n educativa deja de funcionar, los profesores y los estudiantes sienten el impacto de inmediato, pero los equipos de TI suelen ser los \u00faltimos en enterarse.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-black-color has-text-color has-background has-link-color wp-elements-8c94f64e613234861fa3e47cd9448393\" style=\"background-color:#e0e5ea\"><strong>Un total de 97%<\/strong> de los administradores de TI encuestados desean notificaciones proactivas sobre interrupciones de las aplicaciones, lo que reduce el tiempo dedicado a verificar problemas y responder a usuarios frustrados.<\/p>\n\n\n\n<figure class=\"wp-block-pullquote has-text-align-center\"><blockquote><p><em>Cuando Canvas falla, el chat del equipo de TI se satura y perdemos tiempo intentando averiguar si se trata de un incidente aislado. Si pudi\u00e9ramos automatizar las notificaciones de interrupciones y recuperaci\u00f3n de la aplicaci\u00f3n, eliminar\u00edamos las conversaciones innecesarias. Adem\u00e1s, el tiempo es nuestra moneda en TI. Si podemos ahorrar tiempo a los equipos de TI o a los profesores, habremos a\u00f1adido un valor real.<\/em><\/p><\/blockquote><\/figure>\n\n\n\n<figure class=\"wp-block-image alignleft size-large is-resized\"><img decoding=\"async\" width=\"925\" height=\"1024\" src=\"https:\/\/www.lightspeedsystems.com\/wp-content\/uploads\/2025\/02\/singal2.4-925x1024.png\" alt=\"\" class=\"wp-image-31886\" style=\"width:598px;height:auto\" srcset=\"https:\/\/www.lightspeedsystems.com\/wp-content\/uploads\/2025\/02\/singal2.4-925x1024.png 925w, https:\/\/www.lightspeedsystems.com\/wp-content\/uploads\/2025\/02\/singal2.4-271x300.png 271w, https:\/\/www.lightspeedsystems.com\/wp-content\/uploads\/2025\/02\/singal2.4-768x850.png 768w, https:\/\/www.lightspeedsystems.com\/wp-content\/uploads\/2025\/02\/singal2.4-1388x1536.png 1388w, https:\/\/www.lightspeedsystems.com\/wp-content\/uploads\/2025\/02\/singal2.4-1851x2048.png 1851w, https:\/\/www.lightspeedsystems.com\/wp-content\/uploads\/2025\/02\/singal2.4-11x12.png 11w\" sizes=\"(max-width: 925px) 100vw, 925px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Los riesgos de seguridad pasan desapercibidos. <\/strong>El acceso no autorizado a dispositivos, el uso de VPN y los inicios de sesi\u00f3n inesperados desde ubicaciones externas al distrito crean vulnerabilidades potenciales. Sin informes detallados, los equipos de TI no pueden detectar y mitigar estos riesgos antes de que se conviertan en amenazas.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Las brechas de conectividad permanecen ocultas.<\/strong> Las escuelas dependen de un acceso estable a Internet para respaldar el aprendizaje, pero los equipos de TI tienen dificultades para identificar qu\u00e9 campus, redes o estudiantes est\u00e1n experimentando problemas.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-black-color has-text-color has-background has-link-color wp-elements-bfd150911a2064a1368f43184594ca86\" style=\"background-color:#e0e5ea\"><strong>M\u00e1s de 92% <\/strong>de los equipos de TI encuestados necesitan informes de Internet a nivel de estudiantes para abordar los problemas de conectividad en el hogar, <strong>mientras que 94%<\/strong> Requerir informes basados en IP para una resoluci\u00f3n m\u00e1s r\u00e1pida de problemas en la red del campus.<\/p>\n\n\n\n<figure class=\"wp-block-pullquote has-text-align-center\"><blockquote><p><em>A veces, Google dice que todo est\u00e1 bien, pero al investigar m\u00e1s a fondo, descubro que hay un problema que no han reportado. Algunas aplicaciones mantienen una p\u00e1gina de estado, pero \u00bfqu\u00e9 hacemos con las que no la tienen?<\/em><\/p><\/blockquote><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-lightspeed-signal-unifying-it-insights\">Lightspeed Signal: Unificando la informaci\u00f3n de TI<\/h2>\n\n\n\n<p><a href=\"https:\/\/www.lightspeedsystems.com\/es\/products\/lightspeed-signal\/\" target=\"_blank\" rel=\"noreferrer noopener\">Se\u00f1al de velocidad de la luz<\/a> Es la primera soluci\u00f3n dise\u00f1ada espec\u00edficamente para brindar la visibilidad integral de TI que necesitan los distritos mediante la consolidaci\u00f3n de datos de estado de dispositivos, aplicaciones e internet en una \u00fanica plataforma. Con Lightspeed Signal, los equipos de TI pueden:<\/p>\n\n\n\n<figure class=\"wp-block-image alignright size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"664\" src=\"https:\/\/www.lightspeedsystems.com\/wp-content\/uploads\/2025\/02\/signal3-1024x664.png\" alt=\"\" class=\"wp-image-31876\" style=\"width:695px;height:auto\" srcset=\"https:\/\/www.lightspeedsystems.com\/wp-content\/uploads\/2025\/02\/signal3-1024x664.png 1024w, https:\/\/www.lightspeedsystems.com\/wp-content\/uploads\/2025\/02\/signal3-300x195.png 300w, https:\/\/www.lightspeedsystems.com\/wp-content\/uploads\/2025\/02\/signal3-768x498.png 768w, https:\/\/www.lightspeedsystems.com\/wp-content\/uploads\/2025\/02\/signal3-1536x996.png 1536w, https:\/\/www.lightspeedsystems.com\/wp-content\/uploads\/2025\/02\/signal3-2048x1328.png 2048w, https:\/\/www.lightspeedsystems.com\/wp-content\/uploads\/2025\/02\/signal3-18x12.png 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Detectar amenazas a la seguridad <\/strong>antes de que escalen al identificar accesos no registrados, uso de VPN y ubicaciones de dispositivos inesperadas.<\/li>\n\n\n\n<li><strong>Optimizar el inventario de dispositivos<\/strong> mediante el seguimiento del uso activo, la reducci\u00f3n del desperdicio de recursos y la toma de decisiones de actualizaci\u00f3n informadas.<\/li>\n\n\n\n<li><strong>Responder a las interrupciones de la aplicaci\u00f3n <\/strong>m\u00e1s r\u00e1pido<strong> <\/strong>con alertas automatizadas, an\u00e1lisis de impacto en tiempo real y comunicaci\u00f3n dirigida a los usuarios afectados.<\/li>\n\n\n\n<li><strong>Identificar problemas de red<\/strong> con datos espec\u00edficos del distrito para mejorar la conectividad de los estudiantes y el personal, ya sea en el campus o en casa.<\/li>\n<\/ul>\n\n\n\n<p>En lugar de esperar a que surjan los problemas, los equipos de TI ahora pueden anticiparlos y resolverlos de forma proactiva, reduciendo el tiempo de inactividad, aumentando la eficiencia y maximizando el valor de sus inversiones en tecnolog\u00eda.<\/p>\n\n\n\n<p>\u00bfEst\u00e1 listo para ver c\u00f3mo Lightspeed Signal puede transformar sus operaciones de TI? <a href=\"https:\/\/www.lightspeedsystems.com\/es\/products\/lightspeed-signal\/#demo\" target=\"_blank\" rel=\"noreferrer noopener\">Programe una demostraci\u00f3n hoy.<\/a><\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Lightspeed Signal es la primera soluci\u00f3n dise\u00f1ada espec\u00edficamente para brindar la visibilidad integral de TI que necesitan los distritos al consolidar los datos de estado de los dispositivos, las aplicaciones e Internet en una sola plataforma. <\/p>","protected":false},"author":4,"featured_media":31877,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_focuskw":"IT","_yoast_wpseo_title":"How to Reduce K-12 IT Support Tickets | Blog","_yoast_wpseo_metadesc":"Learn how Lightspeed Signal can reduce K-12 IT support tickets by anticipating and resolving issues proactively \u2014 reducing downtime and increasing efficiency.","footnotes":""},"categories":[1],"tags":[110,11,22,114,105],"class_list":["post-31871","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-connectivity","tag-cybersecurity","tag-device-management","tag-it-management","tag-lightspeed-signal"],"acf":{"authors":[726]},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to Reduce K-12 IT Support Tickets | Blog<\/title>\n<meta name=\"description\" content=\"Learn how Lightspeed Signal can reduce K-12 IT support tickets by anticipating and resolving issues proactively \u2014 reducing downtime and increasing efficiency.\" \/>\n<meta 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