{"id":22152,"date":"2024-12-11T13:30:43","date_gmt":"2024-12-11T13:30:43","guid":{"rendered":"https:\/\/www.lightspeedsystems.com\/?page_id=22152"},"modified":"2025-02-03T09:04:21","modified_gmt":"2025-02-03T14:04:21","slug":"service-level-agreement","status":"publish","type":"page","link":"https:\/\/www.lightspeedsystems.com\/fi\/service-level-agreement\/","title":{"rendered":"Palvelutasosopimus (SLA)"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"22152\" class=\"elementor elementor-22152\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5743eb8 animated-fast e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"5743eb8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:20}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-364bec6 elementor-widget elementor-widget-breadcrumbs\" data-id=\"364bec6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/www.lightspeedsystems.com\/fi\/\">Kotiin<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e0bc6f0 e-flex e-con-boxed e-con e-child\" data-id=\"e0bc6f0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b9ff11 elementor-widget elementor-widget-heading\" data-id=\"5b9ff11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Palvelutasosopimus (SLA)<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1160fdc e-flex e-con-boxed e-con e-parent\" data-id=\"1160fdc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3894eef elementor-widget elementor-widget-heading\" data-id=\"3894eef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Palvelut \/ SLA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48854f5 elementor-widget elementor-widget-text-editor\" data-id=\"48854f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Lightspeed Systems tarjoaa is\u00e4nn\u00f6ityj\u00e4 palveluita, kuten mobiililaitteiden hallintaa, verkkosuodatusta, sovellusanalytiikkaa ja luokkahuoneiden hallintaa kouluille.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c35045 elementor-widget elementor-widget-heading\" data-id=\"8c35045\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Saatavuus ja varmuuskopiointi<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a63fdf elementor-widget elementor-widget-text-editor\" data-id=\"7a63fdf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Lightspeed Systems -palvelut ovat saatavilla v\u00e4hint\u00e4\u00e4n 99.9% ajasta. Palvelimien suorituskyky\u00e4 ja saatavuutta seurataan jatkuvasti.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff5b3b9 elementor-widget elementor-widget-heading\" data-id=\"ff5b3b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">P\u00e4\u00e4ll\u00e4\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a915894 elementor-widget elementor-widget-text-editor\" data-id=\"a915894\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Keskim\u00e4\u00e4r\u00e4inen kuukausittainen k\u00e4ytt\u00f6aika (2025): 100%<\/p><p>Keskim\u00e4\u00e4r\u00e4inen kuukausittainen k\u00e4ytt\u00f6aika (2024): 99.9%<\/p><p>Keskim\u00e4\u00e4r\u00e4inen kuukausittainen k\u00e4ytt\u00f6aika (2023): 99.9%<\/p><p>Keskim\u00e4\u00e4r\u00e4inen kuukausittainen k\u00e4ytt\u00f6aika (2022): 99.9%<\/p><p>Keskim\u00e4\u00e4r\u00e4inen kuukausittainen k\u00e4ytt\u00f6aika (2021): 99.9%<\/p><p>Keskim\u00e4\u00e4r\u00e4inen kuukausittainen k\u00e4ytt\u00f6aika (2020): 99.9%<\/p><p>Keskim\u00e4\u00e4r\u00e4inen kuukausittainen k\u00e4ytt\u00f6aika (2019): 99.9%<\/p><p>Keskim\u00e4\u00e4r\u00e4inen kuukausittainen k\u00e4ytt\u00f6aika (2018): 99.97%<\/p><p>Keskim\u00e4\u00e4r\u00e4inen kuukausittainen k\u00e4ytt\u00f6aika (2017): 100%<\/p><p>J\u00e4rjestelm\u00e4ss\u00e4 on useita varmuuskopiokerroksia. K\u00e4yt\u00e4mme useita tietosuojastrategioita, kuten jatkuvaa varmuuskopiointia ja t\u00e4ysin redundantteja perustietokantojen replikoita, jotka on hajautettu useisiin palvelinkeskuksiin useissa eri paikoissa. Lightspeed Systems on itse sertifioitu Privacy Shieldill\u00e4 (<a href=\"https:\/\/privacyshield.gov\/\">https:\/\/privacyshield.gov<\/a>) tietosuojan ja yksityisyyden vuoksi.<\/p><p>Lightspeed Systems -ohjelmisto on suunniteltu suojaamaan yksitt\u00e4isilt\u00e4 vikapisteilt\u00e4. Sovelluspinot on hajautettu useisiin fyysisiin paikkoihin, mukaan lukien Amazonin pilvipalvelut. Ne ovat maantieteellisesti erill\u00e4\u00e4n ja k\u00e4ytt\u00e4v\u00e4t useita Internet-palveluntarjoajia. K\u00e4yt\u00e4mme maantieteellisesti hajautettua dynaamista DNS:\u00e4\u00e4 eritt\u00e4in lyhyill\u00e4 TTL:ill\u00e4 reititt\u00e4\u00e4ksemme k\u00e4ytt\u00e4j\u00e4t l\u00e4himp\u00e4\u00e4n sovelluspinoon. Jos pino lakkaa vastaamasta, se vedet\u00e4\u00e4n automaattisesti DNS-jakelusta ja k\u00e4ytt\u00e4j\u00e4t reititet\u00e4\u00e4n uudelleen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab043fa elementor-widget elementor-widget-heading\" data-id=\"ab043fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">P\u00e4ivitykset<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7e1937 elementor-widget elementor-widget-text-editor\" data-id=\"c7e1937\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>P\u00e4ivitykset suoritetaan yleens\u00e4 ruuhka-aikoina ja uudet ominaisuudet julkaistaan yleens\u00e4 perjantai-iltaisin.<\/p><p>K\u00e4ytt\u00e4ji\u00e4 informoidaan tulevista muutoksista etuk\u00e4teen ja tiedotetaan uusien ominaisuuksien k\u00e4yt\u00f6st\u00e4 s\u00e4hk\u00f6postitse, tiedotteilla ja muulla dokumentaatiolla.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f75613 elementor-widget elementor-widget-heading\" data-id=\"3f75613\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tukitunnit ja yhteystiedot<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-536de14 elementor-widget elementor-widget-text-editor\" data-id=\"536de14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Tekninen tuki on saatavilla 24\/7\/365 seuraavasti:<\/p><ul><li>Live-tuki: maanantaista perjantaihin klo 2\u201318 Keskiaikaa<\/li><li>P\u00e4ivyst\u00e4v\u00e4 tuki: maanantaista perjantaihin klo 18.00\u20132.00 Keskiaikaa ja viikonloppuisin<\/li><li>Chat-tuki: maanantaista perjantaihin klo 2\u201318 keskus<\/li><\/ul><p>Tuen yhteystiedot ja resurssit ovat seuraavat<\/p><ul><li>Asiakasportaali: <a href=\"https:\/\/help.lightspeedsystems.com\/\">https:\/\/help.lightspeedsystems.com<\/a><\/li><li>1 800 444 9267 s\u00e4\u00e4nn\u00f6llisille tukitunneille<\/li><li>H\u00e4t\u00e4tuki aukioloaikojen ulkopuolella on saatavilla soittamalla numeroon (800) 444-9267 ja valitsemalla h\u00e4t\u00e4tuki. Jos teknikko ei vastaa, j\u00e4t\u00e4 organisaation nimi, puhelinnumero, yhteystiedot sek\u00e4 ongelman kuvaus. Teknikko soittaa takaisin 60 minuutin kuluessa.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-325cf8b elementor-widget elementor-widget-heading\" data-id=\"325cf8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Maailmanlaajuinen tuki<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc3f185 elementor-widget elementor-widget-text-editor\" data-id=\"fc3f185\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Amerikka: 1 800 444 9267<\/p><p>EMEIA: 01277 240 640<\/p><p>APAC: +61 2 8310 8686<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Services \/ SLA Lightspeed Systems provides hosted services including mobile device management, web filtering, app analytics, and classroom management for schools. 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