{"id":31871,"date":"2025-02-24T16:48:30","date_gmt":"2025-02-24T21:48:30","guid":{"rendered":"https:\/\/www.lightspeedsystems.com\/?p=31871"},"modified":"2025-08-28T17:12:21","modified_gmt":"2025-08-28T21:12:21","slug":"the-1-way-to-reduce-k-12-it-support-tickets","status":"publish","type":"post","link":"https:\/\/www.lightspeedsystems.com\/it\/blog\/the-1-way-to-reduce-k-12-it-support-tickets\/","title":{"rendered":"Il metodo #1 per ridurre i ticket di supporto IT K-12"},"content":{"rendered":"<p class=\"wp-block-paragraph\">I team IT K-12 si destreggiano tra una serie schiacciante di responsabilit\u00e0, come mantenere i dispositivi in funzione, garantire un accesso sicuro, mantenere l&#039;affidabilit\u00e0 della rete e rispondere alle interruzioni delle app. Tuttavia, spesso non hanno le informazioni in tempo reale necessarie per gestire queste attivit\u00e0 in modo efficace. Senza una visibilit\u00e0 centralizzata, i team IT si affidano ai report degli utenti per scoprire i problemi, il che porta a risposte ritardate e inefficienze.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-disconnected-systems-create-support-ticket-backlogs\">I sistemi disconnessi creano arretrati di ticket di supporto<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Durante il sondaggio condotto tra i responsabili IT, il team di prodotto Lightspeed ha individuato sfide persistenti che ostacolano l&#039;efficienza operativa, aumentano la spesa e interrompono l&#039;ambiente di apprendimento, tra cui:<\/p>\n\n\n\n<figure class=\"wp-block-image alignright size-large is-resized\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"777\" src=\"https:\/\/www.lightspeedsystems.com\/wp-content\/uploads\/2025\/02\/signal1-1-1024x777.png\" alt=\"\" class=\"wp-image-31873\" style=\"width:604px;height:auto\" srcset=\"https:\/\/www.lightspeedsystems.com\/wp-content\/uploads\/2025\/02\/signal1-1-1024x777.png 1024w, https:\/\/www.lightspeedsystems.com\/wp-content\/uploads\/2025\/02\/signal1-1-300x228.png 300w, https:\/\/www.lightspeedsystems.com\/wp-content\/uploads\/2025\/02\/signal1-1-768x583.png 768w, https:\/\/www.lightspeedsystems.com\/wp-content\/uploads\/2025\/02\/signal1-1-1536x1165.png 1536w, https:\/\/www.lightspeedsystems.com\/wp-content\/uploads\/2025\/02\/signal1-1-2048x1554.png 2048w, https:\/\/www.lightspeedsystems.com\/wp-content\/uploads\/2025\/02\/signal1-1-16x12.png 16w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tracciare i dispositivi inutilizzati o smarriti non \u00e8 efficiente.<\/strong> I distretti investono molto in hardware, ma i team IT hanno difficolt\u00e0 a stabilire quali dispositivi sono in uso, quali sono inattivi e se sono assegnati agli utenti giusti.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-black-color has-text-color has-background has-link-color wp-elements-a8940f868d015074cdce17dd5f5d0527 wp-block-paragraph\" style=\"background-color:#e0e5ea\"><strong>Quasi 95%<\/strong> dei team IT intervistati ha identificato la reportistica sui dispositivi come fondamentale per ottimizzare l&#039;inventario ed evitare acquisti non necessari.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Le interruzioni delle app interrompono l&#039;apprendimento e sopraffacono i team IT. <\/strong>Quando un&#039;app didattica non funziona pi\u00f9, insegnanti e studenti ne risentono immediatamente, ma i team IT sono spesso gli ultimi a saperlo.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-black-color has-text-color has-background has-link-color wp-elements-8c94f64e613234861fa3e47cd9448393 wp-block-paragraph\" style=\"background-color:#e0e5ea\"><strong>Un totale di 97%<\/strong> degli amministratori IT intervistati desidera ricevere notifiche proattive in caso di interruzioni delle app, riducendo il tempo impiegato per verificare i problemi e rispondere agli utenti frustrati.<\/p>\n\n\n\n<figure class=\"wp-block-pullquote has-text-align-center\"><blockquote><p><em>&quot;Quando Canvas va gi\u00f9, la chat dei team IT esplode e perdiamo tempo a capire che non \u00e8 un incidente isolato. Se potessimo automatizzare le notifiche per le interruzioni e il ripristino delle app, elimineremmo le chiacchiere inutili. Inoltre, il tempo \u00e8 la nostra valuta nell&#039;IT. Se possiamo far risparmiare tempo ai team IT o agli insegnanti, abbiamo aggiunto un valore reale&quot;<\/em><\/p><\/blockquote><\/figure>\n\n\n\n<figure class=\"wp-block-image alignleft size-large is-resized\"><img decoding=\"async\" width=\"925\" height=\"1024\" src=\"https:\/\/www.lightspeedsystems.com\/wp-content\/uploads\/2025\/02\/singal2.4-925x1024.png\" alt=\"\" class=\"wp-image-31886\" style=\"width:598px;height:auto\" srcset=\"https:\/\/www.lightspeedsystems.com\/wp-content\/uploads\/2025\/02\/singal2.4-925x1024.png 925w, https:\/\/www.lightspeedsystems.com\/wp-content\/uploads\/2025\/02\/singal2.4-271x300.png 271w, https:\/\/www.lightspeedsystems.com\/wp-content\/uploads\/2025\/02\/singal2.4-768x850.png 768w, https:\/\/www.lightspeedsystems.com\/wp-content\/uploads\/2025\/02\/singal2.4-1388x1536.png 1388w, https:\/\/www.lightspeedsystems.com\/wp-content\/uploads\/2025\/02\/singal2.4-1851x2048.png 1851w, https:\/\/www.lightspeedsystems.com\/wp-content\/uploads\/2025\/02\/singal2.4-11x12.png 11w\" sizes=\"(max-width: 925px) 100vw, 925px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>I rischi per la sicurezza passano inosservati. <\/strong>L&#039;accesso non autorizzato al dispositivo, l&#039;uso di VPN e gli accessi inaspettati da sedi esterne al distretto creano potenziali vulnerabilit\u00e0. Senza una reportistica dettagliata, i team IT non sono in grado di segnalare e mitigare questi rischi prima che diventino minacce.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Le lacune nella connettivit\u00e0 restano nascoste.<\/strong> Le scuole contano su un accesso Internet stabile per supportare l&#039;apprendimento, ma i team IT hanno difficolt\u00e0 a individuare quali campus, reti o studenti riscontrano problemi.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-black-color has-text-color has-background has-link-color wp-elements-bfd150911a2064a1368f43184594ca86 wp-block-paragraph\" style=\"background-color:#e0e5ea\"><strong>Oltre 92% <\/strong>dei team IT intervistati necessitano di report Internet a livello di studente per affrontare i problemi di connettivit\u00e0 domestica, <strong>mentre 94%<\/strong> richiedono report basati su IP per una risoluzione pi\u00f9 rapida dei problemi di rete nel campus.<\/p>\n\n\n\n<figure class=\"wp-block-pullquote has-text-align-center\"><blockquote><p><em>&quot;Ci sono volte in cui Google dice che va tutto bene, ma quando approfondisco, scopro che c&#039;\u00e8 un problema che non hanno segnalato. Alcune app hanno una pagina di stato, ma cosa facciamo per le app che non ce l&#039;hanno?&quot;<\/em><\/p><\/blockquote><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-lightspeed-signal-unifying-it-insights\">Lightspeed Signal: unificazione delle informazioni IT<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.lightspeedsystems.com\/it\/products\/lightspeed-signal\/\" target=\"_blank\" rel=\"noreferrer noopener\">Segnale di velocit\u00e0 della luce<\/a> \u00e8 la prima soluzione progettata specificamente per fornire la visibilit\u00e0 IT completa di cui i distretti hanno bisogno, consolidando i dati sanitari di dispositivi, app e Internet in un&#039;unica piattaforma. Con Lightspeed Signal, i team IT possono:<\/p>\n\n\n\n<figure class=\"wp-block-image alignright size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"664\" src=\"https:\/\/www.lightspeedsystems.com\/wp-content\/uploads\/2025\/02\/signal3-1024x664.png\" alt=\"\" class=\"wp-image-31876\" style=\"width:695px;height:auto\" srcset=\"https:\/\/www.lightspeedsystems.com\/wp-content\/uploads\/2025\/02\/signal3-1024x664.png 1024w, https:\/\/www.lightspeedsystems.com\/wp-content\/uploads\/2025\/02\/signal3-300x195.png 300w, https:\/\/www.lightspeedsystems.com\/wp-content\/uploads\/2025\/02\/signal3-768x498.png 768w, https:\/\/www.lightspeedsystems.com\/wp-content\/uploads\/2025\/02\/signal3-1536x996.png 1536w, https:\/\/www.lightspeedsystems.com\/wp-content\/uploads\/2025\/02\/signal3-2048x1328.png 2048w, https:\/\/www.lightspeedsystems.com\/wp-content\/uploads\/2025\/02\/signal3-18x12.png 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Rilevare le minacce alla sicurezza <\/strong>prima che degenerino, identificando accessi non programmati, utilizzo di VPN e posizioni inaspettate dei dispositivi.<\/li>\n\n\n\n<li><strong>Ottimizzare l&#039;inventario dei dispositivi<\/strong> monitorando l&#039;uso attivo, riducendo gli sprechi di risorse e prendendo decisioni informate in merito agli aggiornamenti.<\/li>\n\n\n\n<li><strong>Rispondere alle interruzioni dell&#039;app <\/strong>Pi\u00f9 veloce<strong> <\/strong>con avvisi automatici, analisi dell&#039;impatto in tempo reale e comunicazioni mirate agli utenti interessati.<\/li>\n\n\n\n<li><strong>Individuare i problemi di rete<\/strong> con dati specifici per distretto per migliorare la connettivit\u00e0 per studenti e personale, sia nel campus che a casa.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Invece di aspettare che si presentino problemi, i team IT possono ora prevederli e risolverli in modo proattivo, riducendo i tempi di inattivit\u00e0, aumentando l&#039;efficienza e massimizzando il valore dei loro investimenti tecnologici.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pronti a scoprire come Lightspeed Signal pu\u00f2 trasformare le vostre operazioni IT? <a href=\"https:\/\/www.lightspeedsystems.com\/it\/products\/lightspeed-signal\/#demo\" target=\"_blank\" rel=\"noreferrer noopener\">Prenota una demo oggi stesso.<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Lightspeed Signal \u00e8 la prima soluzione progettata specificamente per fornire la visibilit\u00e0 IT completa di cui i distretti aziendali hanno bisogno, consolidando i dati sanitari di dispositivi, app e Internet in un&#039;unica piattaforma. <\/p>","protected":false},"author":4,"featured_media":31877,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[110,11,22,114,105],"class_list":["post-31871","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-connectivity","tag-cybersecurity","tag-device-management","tag-it-management","tag-lightspeed-signal"],"acf":{"authors":[726]},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to Reduce K-12 IT Support Tickets | Blog<\/title>\n<meta name=\"description\" content=\"Learn how Lightspeed Signal can reduce K-12 IT support tickets by anticipating and resolving issues proactively \u2014 reducing downtime and increasing efficiency.\" \/>\n<meta name=\"robots\" content=\"index, follow, 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