{"id":22152,"date":"2024-12-11T13:30:43","date_gmt":"2024-12-11T13:30:43","guid":{"rendered":"https:\/\/www.lightspeedsystems.com\/?page_id=22152"},"modified":"2025-02-03T09:04:21","modified_gmt":"2025-02-03T14:04:21","slug":"service-level-agreement","status":"publish","type":"page","link":"https:\/\/www.lightspeedsystems.com\/nb\/service-level-agreement\/","title":{"rendered":"Service Level Agreement (SLA)"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"22152\" class=\"elementor elementor-22152\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5743eb8 animated-fast e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"5743eb8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:20}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-364bec6 elementor-widget elementor-widget-breadcrumbs\" data-id=\"364bec6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/www.lightspeedsystems.com\/nb\/\">Hjem<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e0bc6f0 e-flex e-con-boxed e-con e-child\" data-id=\"e0bc6f0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b9ff11 elementor-widget elementor-widget-heading\" data-id=\"5b9ff11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Service Level Agreement (SLA)<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1160fdc e-flex e-con-boxed e-con e-parent\" data-id=\"1160fdc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3894eef elementor-widget elementor-widget-heading\" data-id=\"3894eef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tjenester \/ SLA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48854f5 elementor-widget elementor-widget-text-editor\" data-id=\"48854f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Lightspeed Systems tilbyr vertsbaserte tjenester, inkludert administrasjon av mobilenheter, nettfiltrering, appanalyse og klasseromsadministrasjon for skoler.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c35045 elementor-widget elementor-widget-heading\" data-id=\"8c35045\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tilgjengelighet og backup<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a63fdf elementor-widget elementor-widget-text-editor\" data-id=\"7a63fdf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Lightspeed Systems-tjenester er tilgjengelige minst 99.9% av tiden. Serverne overv\u00e5kes kontinuerlig for ytelse og tilgjengelighet.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff5b3b9 elementor-widget elementor-widget-heading\" data-id=\"ff5b3b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Oppetid\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a915894 elementor-widget elementor-widget-text-editor\" data-id=\"a915894\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Gjennomsnittlig m\u00e5nedlig oppetid (2025): 100%<\/p><p>Gjennomsnittlig m\u00e5nedlig oppetid (2024): 99.9%<\/p><p>Gjennomsnittlig m\u00e5nedlig oppetid (2023): 99,9%<\/p><p>Gjennomsnittlig m\u00e5nedlig oppetid (2022): 99,9%<\/p><p>Gjennomsnittlig m\u00e5nedlig oppetid (2021): 99,9%<\/p><p>Gjennomsnittlig m\u00e5nedlig oppetid (2020): 99.9%<\/p><p>Gjennomsnittlig m\u00e5nedlig oppetid (2019): 99,9%<\/p><p>Gjennomsnittlig m\u00e5nedlig oppetid (2018): 99.97%<\/p><p>Gjennomsnittlig m\u00e5nedlig oppetid (2017): 100%<\/p><p>Systemet har flere lag med sikkerhetskopier p\u00e5 plass. Vi bruker flere databeskyttelsesstrategier, inkludert l\u00f8pende sikkerhetskopiering og fullstendig redundante kopier av masterdatabaser spredt over flere datasentre p\u00e5 flere lokasjoner. Lightspeed Systems er selvsertifisert med Privacy Shield (<a href=\"https:\/\/privacyshield.gov\/\">https:\/\/privacyshield.gov<\/a>) for databeskyttelse og personvern.<\/p><p>Lightspeed Systems-programvaren er utviklet for \u00e5 beskytte mot enkeltpunkter med feil. Applikasjonsstabler er fordelt p\u00e5 flere fysiske lokasjoner, inkludert Amazons skytjenester. Disse er geografisk atskilt og bruker flere Internett-leverand\u00f8rer. Vi bruker geografisk distribuert dynamisk DNS med sv\u00e6rt korte TTL-er for \u00e5 rute brukere til n\u00e6rmeste applikasjonsstabel. Hvis en stabel slutter \u00e5 svare, trekkes den automatisk fra DNS-distribusjonen og brukere blir omdirigert.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab043fa elementor-widget elementor-widget-heading\" data-id=\"ab043fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Oppdateringer<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7e1937 elementor-widget elementor-widget-text-editor\" data-id=\"c7e1937\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Oppdateringer utf\u00f8res vanligvis utenom rushtiden, og nye funksjoner blir normalt utgitt p\u00e5 fredagskvelder.<\/p><p>Brukere informeres om kommende endringer p\u00e5 forh\u00e5nd og gis informasjon for bruk av nye funksjoner via e-post, kunngj\u00f8ringer og annen dokumentasjon.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f75613 elementor-widget elementor-widget-heading\" data-id=\"3f75613\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">St\u00f8ttetider og kontakter<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-536de14 elementor-widget elementor-widget-text-editor\" data-id=\"536de14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Teknisk st\u00f8tte er tilgjengelig 24\/7\/365 som f\u00f8lger;<\/p><ul><li>Direktest\u00f8tte: mandag-fredag 02.00-18.00 sentraltid<\/li><li>Telefonst\u00f8tte: mandag-fredag kl. 18.00-02.00 sentraltid og helger<\/li><li>Chatst\u00f8tte: mandag-fredag 02.00-18.00 sentralt<\/li><\/ul><p>St\u00f8ttekontakter og ressurser er som f\u00f8lger<\/p><ul><li>Kundeportal: <a href=\"https:\/\/help.lightspeedsystems.com\/\">https:\/\/help.lightspeedsystems.com<\/a><\/li><li>1.800.444.9267 for vanlige supporttimer<\/li><li>N\u00f8dst\u00f8tte utenom \u00e5pningstid er tilgjengelig ved \u00e5 ringe (800) 444-9267 og velge n\u00f8dst\u00f8tte. Hvis en tekniker ikke svarer, legg igjen organisasjonsnavn, telefonnummer, kontaktinfo, samt en problembeskrivelse. En tekniker ringer tilbake innen 60 minutter.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-325cf8b elementor-widget elementor-widget-heading\" data-id=\"325cf8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Verdensomspennende st\u00f8tte<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc3f185 elementor-widget elementor-widget-text-editor\" data-id=\"fc3f185\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Amerika: 1.800.444.9267<\/p><p>EMEIA: 01277 240 640<\/p><p>APAC: +61 2 8310 8686<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Services \/ SLA Lightspeed Systems provides hosted services including mobile device management, web filtering, app analytics, and classroom management for schools. 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