{"id":22152,"date":"2024-12-11T13:30:43","date_gmt":"2024-12-11T13:30:43","guid":{"rendered":"https:\/\/www.lightspeedsystems.com\/?page_id=22152"},"modified":"2025-02-03T09:04:21","modified_gmt":"2025-02-03T14:04:21","slug":"service-level-agreement","status":"publish","type":"page","link":"https:\/\/www.lightspeedsystems.com\/sv\/service-level-agreement\/","title":{"rendered":"Serviceniv\u00e5avtal (SLA)"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"22152\" class=\"elementor elementor-22152\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5743eb8 animated-fast e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"5743eb8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:20}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-364bec6 elementor-widget elementor-widget-breadcrumbs\" data-id=\"364bec6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/www.lightspeedsystems.com\/sv\/\">Hem<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e0bc6f0 e-flex e-con-boxed e-con e-child\" data-id=\"e0bc6f0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b9ff11 elementor-widget elementor-widget-heading\" data-id=\"5b9ff11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Serviceniv\u00e5avtal (SLA)<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1160fdc e-flex e-con-boxed e-con e-parent\" data-id=\"1160fdc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3894eef elementor-widget elementor-widget-heading\" data-id=\"3894eef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tj\u00e4nster \/ SLA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48854f5 elementor-widget elementor-widget-text-editor\" data-id=\"48854f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Lightspeed Systems tillhandah\u00e5ller v\u00e4rdtj\u00e4nster inklusive hantering av mobila enheter, webbfiltrering, appanalys och klassrumshantering f\u00f6r skolor.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c35045 elementor-widget elementor-widget-heading\" data-id=\"8c35045\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tillg\u00e4nglighet och backup<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a63fdf elementor-widget elementor-widget-text-editor\" data-id=\"7a63fdf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Lightspeed Systems-tj\u00e4nster \u00e4r tillg\u00e4ngliga minst 99.9% av tiden. Servrarna \u00f6vervakas kontinuerligt f\u00f6r prestanda och tillg\u00e4nglighet.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff5b3b9 elementor-widget elementor-widget-heading\" data-id=\"ff5b3b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Drifttid\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a915894 elementor-widget elementor-widget-text-editor\" data-id=\"a915894\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Genomsnittlig m\u00e5natlig drifttid (2025): 100%<\/p><p>Genomsnittlig m\u00e5natlig drifttid (2024): 99.9%<\/p><p>Genomsnittlig m\u00e5natlig drifttid (2023): 99,9%<\/p><p>Genomsnittlig m\u00e5natlig drifttid (2022): 99,9%<\/p><p>Genomsnittlig m\u00e5natlig drifttid (2021): 99,9%<\/p><p>Genomsnittlig m\u00e5natlig drifttid (2020): 99.9%<\/p><p>Genomsnittlig m\u00e5natlig drifttid (2019): 99,9%<\/p><p>Genomsnittlig m\u00e5natlig drifttid (2018): 99.97%<\/p><p>Genomsnittlig m\u00e5natlig drifttid (2017): 100%<\/p><p>Systemet har flera lager av s\u00e4kerhetskopior p\u00e5 plats. Vi anv\u00e4nder flera dataskyddsstrategier inklusive l\u00f6pande s\u00e4kerhetskopieringar och helt redundanta repliker av masterdatabaser utspridda \u00f6ver flera datacenter p\u00e5 flera platser. Lightspeed Systems \u00e4r sj\u00e4lvcertifierat med Privacy Shield (<a href=\"https:\/\/privacyshield.gov\/\">https:\/\/privacyshield.gov<\/a>) f\u00f6r dataskydd och integritet.<\/p><p>Lightspeed Systems mjukvara har utformats f\u00f6r att skydda mot enskilda felpunkter. Applikationsstackar \u00e4r f\u00f6rdelade \u00f6ver flera fysiska platser inklusive Amazons molntj\u00e4nster. Dessa \u00e4r geografiskt \u00e5tskilda och anv\u00e4nder flera internetleverant\u00f6rer. Vi anv\u00e4nder geografiskt distribuerad dynamisk DNS med mycket korta TTL:er f\u00f6r att dirigera anv\u00e4ndare till n\u00e4rmaste applikationsstack. Om en stack slutar svara dras den automatiskt fr\u00e5n DNS-distributionen och anv\u00e4ndare omdirigeras.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab043fa elementor-widget elementor-widget-heading\" data-id=\"ab043fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Uppdateringar<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7e1937 elementor-widget elementor-widget-text-editor\" data-id=\"c7e1937\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Uppdateringar utf\u00f6rs vanligtvis under icke-h\u00f6gtrafik och nya funktioner sl\u00e4pps normalt p\u00e5 fredagskv\u00e4llar.<\/p><p>Anv\u00e4ndare informeras om kommande \u00e4ndringar i f\u00f6rv\u00e4g och ges information f\u00f6r att anv\u00e4nda nya funktioner via e-post, meddelanden och annan dokumentation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f75613 elementor-widget elementor-widget-heading\" data-id=\"3f75613\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Supporttider och kontakter<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-536de14 elementor-widget elementor-widget-text-editor\" data-id=\"536de14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Teknisk support \u00e4r tillg\u00e4nglig 24\/7\/365 enligt f\u00f6ljande;<\/p><ul><li>Livesupport: M\u00e5ndag-fredag 02.00-18.00 Central Time<\/li><li>Telefonsupport: M\u00e5ndag-fredag 18.00-02.00 Central Time och helger<\/li><li>Chattsupport: M\u00e5ndag-fredag 02.00-18.00 Centralt<\/li><\/ul><p>Supportkontakter och resurser \u00e4r som f\u00f6ljer<\/p><ul><li>Kundportal: <a href=\"https:\/\/help.lightspeedsystems.com\/\">https:\/\/help.lightspeedsystems.com<\/a><\/li><li>1.800.444.9267 f\u00f6r vanliga supporttimmar<\/li><li>Emergency off-time support \u00e4r tillg\u00e4nglig genom att ringa (800) 444-9267 och v\u00e4lja akut support. Om en tekniker inte svarar, l\u00e4mna organisationens namn, telefonnummer, kontaktinformation, samt en problembeskrivning. En tekniker kommer att ringa upp inom 60 minuter.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-325cf8b elementor-widget elementor-widget-heading\" data-id=\"325cf8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">V\u00e4rldsomsp\u00e4nnande support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc3f185 elementor-widget elementor-widget-text-editor\" data-id=\"fc3f185\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Amerika: 1.800.444.9267<\/p><p>EMEIA: 01277 240 640<\/p><p>APAC: +61 2 8310 8686<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Services \/ SLA Lightspeed Systems provides hosted services including mobile device management, web filtering, app analytics, and classroom management for schools. 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