Webinar

Discover Everything Lightspeed Systems Can Do for You

Discover the robust capabilities of the Lightspeed Systems platform.

Whether a small school district or larger, Lightspeed Systems offers robust, end-to-end, scalable, and multi-OS solutions.  Hear how Lightspeed Systems can empower your school, or school district for remote learning.

Panelists:

Amy Bennet- Chief of Staff, Lightspeed Systems

Rob Chambers-  VP Customer Success, Lightspeed Systems

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0:04

Good morning, everybody. We had many, hundreds of people, sign up for this, and I see them still hopping on. So we’re gonna give it just another minute. While everyone gets settled, gets their audio on, and we will begin.

1:30

All right, Let’s go ahead and get started. First of all, thank you all for taking the time out of your day to join us here today.

1:37

We’re excited to have so many Relay filtering customers joining us, learning about how they get the most out of Relay. Couple of housekeeping notes: Number one, we’ll do Q&A at the end of this webinar, so if you have questions as we’re going, go ahead and enter them in the question box of your GoToWebinar Panel. We’ll answer as many as we can at the end. Also, we are recording this event, and after it ends, you’ll get an e-mail with a link to that recording.

2:08

So, if you get a phone call, get called away or want to share this with the rest of your team, you will be getting that automatically. Also, when the event ends or when you leave, you’ll be presented with a quick survey. I’d appreciate if you take just a minute to fill that out. It’ll help us make sure we’re doing the right follow up, getting you all the information that you need, after this to get the most out of Relay. That’ll be our theme today.

2:37

My name is Amy Bennett. I’m the Vice President of Marketing at Lightspeed. Joining me today is Rob Chambers, he’s our Vice President of Customer Success.

2:50

As I said, I think all of you are, almost all of you are using the Relay filter today. What we’re going to talk about, number one, is getting the most out of that solution that you already had.

3:03

Relay filtering features that are maybe underutilized or that you could be turning on.

3:09

We’ll also talk about some optional add ons to that solution to make the platform more powerful. And we’ll talk about the roadmap for your filter.

3:19

Finally, at the end, Q and A. Let’s start off with admin roles.

3:26

This is one of the things that just makes management of the whole Relay platform more easy and manageable for all of you. Robb, tell us a little bit about this feature.

3:38

So, thanks, Amy. Yeah.

3:39

Admin roles really allows you to control who has access to the various modules and features within Relay so that you can delegate those things out and save yourself time and day to day tasks that can be shared with others in your organization. So, things like, you know, report on access, can be delegated down to an administrator, say, at a school level for schools and that, you know, they can have the ability to view reports, but not

4:16

Maybe change policies or do anything like that. Also, if you’re using multiple modules within Relay server, so you have maybe Classroom or device MDM, along with filtering, you can set up separate admin. So, if you have those designated roles within your organization, you can create an admin role. So, somebody that only has access to the device management or the Classroom piece. And what it really does, is, allows you to, you know, give people the access they need, so they have the tools to do their job, But without having to worry that they have too much access, or might accidentally change a setting in another area of the software.

5:00

I think this is equally important for smaller schools and larger districts. If you’ve got a small team, making sure everyone has the access that they need is important because you don’t have many people taking care of everything.

5:16

Also, giving administrators, principals, superintendents, whoever it is, access to see certain reports on their own without you having to run them. It can just really save time when you get to larger districts, with a larger tech teams, having those delegated roles, someone’s in charge of device management, omeone’s in charge of filtering. Being able to really confidently split that out, gives your team, as Rob said, the access that they need, without too much access.

5:48

Now, to turn those on, you go to Relay, and then Settings, and then Admin Roles. And you can see in the screenshot here, there’s a lot of ways that you can set that up. And there’s more information, as always, in the help area.

6:05

Another feature that is important, and that, I think some districts are, underutilizing, is the parent report generator. As you’re rolling out these 1-to-1 programs

6:17

And these devices, a lot of you are sending devices home with students, maybe just in high school, maybe to certain groups, but what this has made increasingly important, is that parent communication, parents, see the devices.

6:33

They start wondering, Why is my tax money go into these devices? What are they being used for? What is my student doing on them? Are they safe? Are they filtered or they protected?

6:45

The parent report generator can be a really easy and powerful way to initiate that communication without adding a lot of burden to your IT staff in the form of no manual sends or troublesome tickets.

7:02

What it does, number one, you have control over who it goes to.

7:07

So, you know, we take all of our feedback from our customers. That’s really what drives our roadmap and our development decisions.

7:17

And in this case, our customers didn’t necessarily want these reports to go that every single parent, but certainly, there were some groups, or some parents, or some portion of the student body where it was important.

7:30

So, with an easy import from a CVS file, you control who these lists, these reports are going to. From there, it’s just automated. A weekly summary report is sent to those parents, and you can see here, it’s giving them information to make them feel really confident in what you’re doing. Number one, an overview of how their student is using the Internet.

7:58

When they’re using the Internet, you know, if you’re a Chromebook school district and you’re sending those devices home, it can open up an opportunity for parents to have a discussion about what their students are doing in the evenings and overnight.

8:13

Also seeing what students are searching for, what websites they’re going to, as well as what websites they’re blocked from.

8:21

And what we hear again and again with that report specifically, is that it instills this confidence for your parents that inappropriate material is being blocked, and their students are being protected.

8:37

As I said, this is easy for you to setup and control. To do that, you go to Relay, then your Settings, User, and Group Management, and that’s where you can import that parent list and get that started.

8:52

And Amy, I’ll kind of tag on there.

8:54

One of the feedback I get from customers is the format this report gives the parents the context and the understanding, so they can read this very easily, and understand that without having to cause an extra burden on IT, asking questions about, well, what does this mean? And, you know, when I saw they spent hours on a device, but when is that by breaking it down that way?

9:17

This is with the, you know, top graph and everything.

9:21

It really gives them that information in a very easy to understand way. No matter what their kind of technical background or understanding, maybe?

9:29

Really good point, Rob. We, as I said in the beginning of this, we want to make sure it’s not adding any additional burden on IT staff to deal with the questions and deal with all of that. So, we designed it to be really clear and easy for all of your parents to understand.

9:47

Now, another thing I know a lot of you, I was looking through the registration report, a lot of you have transitioned from our traditional Rocket web filter over to Relay. Others of you getting started with Relay have a bunch of different devices on your network and we wanna make sure it’s end to end.

10:06

Every device every network on your school is protected and we’ve got a solution for that, so tell us about the Relay Rocket, Rob?

10:15

Thanks, Amy. Yeah, so, the Relay Rocket is the solution to handling all those other things that exist on your network. Whether it’s, you know, BYOD or IOT, the smart TVs, the, you know, all the random things that have Internet access today that you still need protected, but, but don’t want to or can’t, in some cases, deploy an agent onto it. And so, that’s where the Relay Rocket gives you that complete coverage. It does this by integrating into your DNS infrastructure. So, there’s no agent or certificates or management you need to do on those end user devices, nothing especially if it’s BYOD, there’s nothing that sticks around after the device leaves, until they come on. They get protected. And then when they leave, it’s like there’s nothing lingering making it a very easy to implement, very easy to manage.

11:12

And, again, kind of that theme is it doesn’t cause somebody to come back and say, hey, you put this on my machine and now it’s not working or that kind of thing.

11:20

So, these are able to be virtualized.

11:25

So, you know,you don’t need to purchase specific hardware in order to run the Relay Rockets. If you’re a transitioning customer, your existing Rocket hardware will also run this. So, you have a choice of running on the hardware or running that in a virtualized mode. But, again, it’s really simple. You go into Relay settings and Relay Rocket, as the slide says, it is a license required, so that is something that our team can follow up with you on if you’re not currently licensed for it if that’s something that you would like for your environment. But once you do that, you get the details on how to create this or how to update your existing hardware to this code base and then and then it just integrates in. Some other key things with this,

12:18

Even with a BYOD or IOT device, the Relay Rockets can support unauthenticated mode or authenticated mode. And if you have your users authenticate and then he can either come through like a portal or a radius integration with your wireless network. And if they’re authenticating that way, they will get their user policy and everything else associated with it. So even on these devices, you can still have a student get a student policy or a teacher get a staff policy, or you may choose to just have them an authenticated and really, whatever fits your environment. We’ve made it very flexible to give you those options.

12:58

And, you know, I think that we’ve been talking to a lot of schools, and a lot are still managing more than one filter. They’re doing something that’s installed on their take home devices or their mobile devices. They’re doing another on their network.

13:12

And this is just simplifying things for you, making management easier. So all of the reporting in one spot. All of the policies in one spot.

13:23

So, a couple of benefits there, one less solution for you to manage, and two, you get this more holistic view of what an individual student is doing, because it’s not split up between a couple of different filtering solutions.

13:42

Another thing that has just come out recently, hopefully, you’ve seen it in there in your Relay interface, but I wanted to call it out is the Web Activity Log.

13:53

We designed the Relay reports to be very visual and actionable for you to be able to look at them and understand what’s going on for you to be able to share them with the school board or administrators. Or, as we talked about parents, and have them understand what’s going on.

14:14

All of those dashboards and reports, you can click in various ways and drill down to details on it, but the feedback we got from our customers is that, in addition to that, they’d like one report that’s a little bit of everything that they can filter and search in different ways. The Web Activity Log is just that. It’s a single report that has all of that activity, that you have filters on.

14:43

You can sort columns, you can change the date ranges, do all of those things you need to do, and then and then export it if you need to share it with someone else or use it in a different sort of tool. So, the Web Activity Log was in beta for a little while and now it’s general release. You can find it by going from Relay to reports to Web Activity Log. And I encourage you to play around with that. It’s a really powerful tool if you’re doing an investigation or trying to drill down and troubleshoot a situation or figure out who went to a certain page. Whatever it is, I know that lots of things come up.

15:26

People come to you and ask you to figure out what happened. The Web Activity Log is a great tool for being able to do that.

15:38

Now, think about, kind of, your whole 1-to-1 program and the challenges that you face.

15:45

one of the biggest ones we hear again and again, is just generally student safety.

15:54

We’ve been talking about filtering, that’s really the first – step blocking inappropriate content. We give you all the policies, and the database, and all the tools, to be able to do that, with the Relay Filter. But the second step to that is, on all those sites that you’re not blocking for a good reason. Monitoring what students are doing, to make sure that you’re keeping them safe.

16:19

And we’ll do a quick little poll here, like to gauge my audience. How concerned are you about student safety?

16:46

I like to see the results coming in, and we’ll give it 10 more seconds, and then I’m going to share this with everybody.

17:01

All right, I think that what that shows me is that you, like all of us at Lightspeed, are very concerned about student safety.

17:13

It’s just for everyone, a growing concern for your parent community, for your entire district, from teachers to administrators. And it’s because it’s, there is a growing problem.

17:27

Suicide rates among young people are at a 30-year high, and they’re rising with the increased use of technology, cyberbullying as a bigger problem.

17:37

Everyone is concerned about school violence and making sure that there’s is not the next district in the news, and for us at Lightspeed, that is, our mission is keeping students safe first by blocking inappropriate content.

17:55

And then by monitoring this additional activity, to make sure that we’re giving you the tools you need to keep students safe in other ways, and Safety Check is the tool for that. Rob, tell us a little bit about that.

18:12

Thanks, Amy. So, yeah, with Safety Check, we have our AI that is just continually monitoring this activity across a variety of things that are students doing. So, we have different topics for Safety Check, The topic that this launched with was self-harm. As Amy mentioned, in her previous slide, you know, there’s just, at an all-time high, and something that, you know, we’re all concerned about.

18:41

And so, the first topic, for Safety Check with self-harm, but we’ve also added violence and cyberbullying and then adult content is being added. And so that AI is watching not only you know, kind of the traditional way you may have done this of looking like at block websites and search terms, or that kind of thing, that this is monitoring what, you know, websites they’re visiting what are the typing in into an online document, or an online chat, or

19:17

You know, what are they searching for, and bringing that content together, and that AI can really help you reduce the number of false positives. I worked with

19:26

one district when we rolled this out, kinda compared the traditional number of hits from, say, a search term monitoring, which was hundreds of days for one, this is just one school in their district. And then, with the, with the AI and the monitoring, from Safety Check, they got that number down to 12 violence reports that they needed to investigate at a school level. So it’s a much more reasonable level, it, it helps filter out false positives.

19:56

I think, when we talk about the first topic of self-harm, one of the things that, you know, for our districts that were part of our early access, we saw when, you know, we could tell you, when to Romeo and Juliet Lesson was starting up, a unit was starting up within a district because the number of searches around suicide went up dramatically. But being able to take that in context and realize because of the other things that the student is doing this is part of that project, or that lesson. And not something that needs intervention. So, you can get that information to the people who need it. And help intervene on those students, perhaps when you reach them.

20:38

When you talk about getting that information to the people who need it, that’s a really important point. Here, a lot of the people who are on this call are our IT directors that are the people in charge of the filter, so something, someone on the IT team, when, we’re talking about student safety, there are a lot of people who are involved. Who would have answered very to that question about student safety that we just asked you. It could be counselors, safety resource officers. A lot of districts have district police forces, could be principals, teachers, superintendents. It’s one of those challenges that really takes the whole village, the whole community to work together to solve.

21:24

So, one of the things we’re very focused on here in Safety Check, is getting the right information to the right people at the right time.

21:35

So, let’s start with the right information, the alerts that you receive have a screenshot right in them, that shows what the student was doing that triggered the alert, that makes decision making about how to respond, how to escalate a lot easier.

21:52

But because you have that essential context, Rob talked about the various ways we’re monitoring this activity, it could be something the students searched for, it could be something they typed in a Google doc, it could be something they were writing in an e-mail to their friends. Having a screenshot of what that is just really helps you know what to do. So, that’s the right information. now, getting it to the right people.

22:23

This is where, once again, admin roles, like we showed you at the beginning, is really essential.

22:28

You can set up your counselors who you don’t get access to your filter and to your other network management tools, but get access to Safety Check reports or alerts giving you that ability to make sure that the people who need it, or getting those alerts are tied with that

22:49

Is a need to make sure that everyone who is a part of this isn’t just assuming that someone else is taking care of it. So, we’re building in a lot of case management, case owners and tools to help make sure that things aren’t falling through the cracks. You have really simple follow ups and audit trails for all of this. Then finally, right people, right information, right? These alerts are coming to you in real time. You know, all of our web filtering reports.

23:24

I talked about how they’re actionable and easy to look into and easy to drill into, but you’re going and looking for that information when it comes to student safety, you need proactivity. You need the information to come to you right away versus a logging in the morning with your coffee and digging into what the activity was the day before.

23:47

So, getting that information to you to make sure that you’re able to act on it.

23:55

Got one more poll here, with a mix of people I know who probably are familiar with Safety Check before this, and who are not.

24:05

So, does this feature look like something that you would want to use?

24:21

And one more second.

24:32

Rob, it’s like the polls are all really just going the way I would have hoped today. Looking at this, very few of you think this information doesn’t look valuable. For those of you who are interested in learning more, we’ll be doing follow ups to help you get that information. And I’m glad to see, 35% of you are using it.

24:54

But right here, some quick tips. Rob tell, tell people overall how they get started with Safety Check and what that looks like.

25:04

So, I think, you know, first off the settings are in Relay settings, Safety Check, this allows you to select which topics you want to enable, as you issue those topics rollout and new topics are added. You can, you can administer that there.

25:24

Setting up your admins that’s in Relay so that you are getting the right information to the right people. So, this ties in with the admin roles that we started talking about at the beginning of this. Getting those created, having Safety Check admins determined who’s getting those, as you enable additional topics to. You can have different admins for different topics and different alerts going up to different people. And then deploy the agent, and this is, you know, Safety Check is a companion agent to the primary Relay agent that was done specifically. And feedback from our customers is that this allows you to know specifically that OK, you know we’ve prepped Safety Check is out there we we’ve alerted the internal people kind of done all of the things you need to do internally.

26:13

To make people aware that, hey, these alerts are coming from, you know, some professional development or whatever’s appropriate within your district, and then that Safety Check aging gets deployed, and so, it allows you to go through a very no standard processing. It allows you to work through that in a way that you know, OK, the roles are set up and everything else, and now I’m ready to go and I’m ready to turn this on for my organization. So that’s why that is a separate agent in Relay. But all that’s right there in your settings and enter your software, very easy to deploy, similar to the way your other agents are deployed.

26:56

Great. Thanks, Robert.

26:59

You made a note about professional development when you were talking, and if I had to add another step in here, outside of really what you do in the Relay interface, it would be that we’ve been talking to a lot of districts who are seeing great success with Safety Check and making sure that the people who are receiving the alerts understand what that is, what the process is, and how to respond, I think is really key to ongoing success there.

27:25

We’re going to talk about the roadmap in a little bit for the Relay Filter and for Safety Check.

27:31

But, on there, it says to join the beta program to e-mail safety, check at lightspeed systems.com. Right now, in the beta program, there’s access to additional topics. So, violence and cyberbullying, Mac and Windows support are in there. And then in addition, there’s a bunch of management features that you can control what happens overnight and/or on weekends, you can have different case owners.

28:00

All of those features, there are processes they go through our internal testing, our internal betas, and then they moved to a beta with our customers, and they’re all available so you can get in on that.

28:16

Now, we’re gonna jump for a little bit to some of the additional components that are available for the Relay platform that can optionally be added on to your filter.

28:28

After we talk a little bit about these, remember, we’re going to go through the roadmap and get to all of your questions.

28:34

So, when we’re looking at the challenges that schools face implementing 1-to-1, the challenges of the IT technology team, you know, are something that we think about a lot and that we’ve been talking about how to solve those.

28:50

But, as you look at where those devices actually are, when they’re being used all day, it’s in students’ hands, in classrooms, all around your district, and that’s where classroom management, that integrated as part of this Relay platform, can really make a difference in how effectively technology is used, how safe students are, when they’re on it, and how empowered and successful teachers are when it comes to integrating those devices.

29:27

Rob, let everyone know a little bit about the Relay Classroom monitoring piece.

29:34

So, Relay Classroom, allows your teachers to have some delegated management of those devices, and as well as monitoring, but, that’s kind of the second generation of our classroom tool.

29:51

We took some feedback from that first, and we did some things, so I talked earlier about our AI, that’s monitoring for, for safety check, but that’s same AI, applies into Classroom as well, and one of the things it does is, you know, rather than kind of the traditional mode of a classroom management tool where the teacher sees, you know, 30 thumbnails and has to decipher who’s on task and who’s not.

30:19

That AI will monitor the classes activity, and then give a real-time alert, or real-time insight to the teacher when there is a student activity doesn’t match the rest of the class, or it doesn’t match what’s going on, so it allows them to focus on the screen. Now, they still can see those thumbnails. They still can absolutely drill into a student’s screen if they need to, but through the use of insights, they can, you know, be decoupled from their device and not just staring at their screen and interacting with the class, and then, getting those alerts when they need them.

30:54

When you do need to interact more directly with a student, they can, you know, they can pull up a student’s screen and see what’s going on.

31:02

Close down, you know, activities that, that may not be appropriate.

31:07

Send, you know, a link to the classes, is one that, when I show this, when I’m working with a group of teachers, they get lots of smiles andvcheers from because you think of the, kind of traditional mode of writing that link on the whiteboard, and is that a one and L? And, you know, you spend, you know, 10% of your class time just trying to get everybody on that webpage. By sending this link out, it automatically goes to every device automatically pops up, and now the teacher knows that they’re all where they want them to be. Or, you know, the other side of that. I want to lock the devices down. Right now, I want the class focused on, maybe there’s student presentations going on, or something else, that I don’t want them on their device. I want them focused on what’s going in the classroom. And so being able to lock those devices, shut them down

31:56

During other things like a guided access time. Or, you know, restricting down the Internet access to only an assessment website, or maybe 3 or 4 sites that are being used for research projects. So, given that flexibility to teach, it gives them more confidence in the devices in the classroom because they know they’re being used effectively, they’re not just staring at it back to the screen and wondering, oh, what is that student doing?

32:23

They can know very confidently, students are on task and doing what they need to be doing.

32:29

A quick note, we have so many schools, really loving Classroom and next week I am doing another webinar with one of them from Caddo Parish. We’ll be talking about how the teachers are using it, what they love. So, in the follow up, after this webinar, there’s a link to join that, if you’re interested in getting more information about this tall and hearing, not for me and Rob but from someone who’s using it, I encourage you to join us for that.

33:01

Moving on to MDM, we talk to schools all the time. We do surveys of schools all the time. This is something that has been consistently the case for many years, is that you have a mix of devices, even though very many schools are doing Chromebooks for their 1-to-1 with students.

33:23

There are still Windows devices and Android devices and iOS devices and Mac devices. In particular, the iOS devices are often used in younger grades, often used in certain classes.

33:38

Pretty much every school we talked to has some amount of those.

33:41

And it, it’s an additional challenge for app management, device management. All of those things that you need to be able to do across operating systems. And so, Mobile Manager is our MDM solution for that, again, part of this Relay platform.

34:01

Rob, share some highlights of how that can save time.

34:05

Yeah, so, I think, you know, I think, traditionally, when we think about MDM, we do think more about iOS devices. iOS was probably the first operating system, to really adopt MDM as the kind of primary management methodology. But, when we’re, you know, as we look to the way things are being done today, you look at Mac devices

34:31

Windows devices, Android devices, all of them now have significant support for MDM management capability. So, tend to not just think of this as an iOS tool anymore, but heavily involved in managing, you know, Mac devices and Windows devices that you might have in your environment as well.

34:53

You know, really key to this is probably the biggest issues.

34:57

We see a cross MDM once your initial policy set up is really those apps, pushing those apps to those devices, whether it’s an Apple device, iOS, or Mac or Windows device, being able to make sure that the apps that the student needs in order to properly, you know, take part in their lessons or do their assignments or whatever that might be, are available on the device, whether you push them automatically, because everybody should have that tool on their device, or large number on there. Or if you make it available through a self-service portal and things that a user might need to use for a period of time, and then be able to remove that tool, or actions and only when they need.

35:40

Things like configuring WiFi, you know, today WiFi is more and more protected especially as we look around kinds of things around student privacy and all that being able to push those WiFi settings out and make it easier for your users to join.

35:56

It’s is another big use that I hear from schools on. So really, you know, whatever those policies are and being able to manage those policies across devices. You know, instead of having one tool to manage your iOS, one tool to manage Mac, one tool to manage your Windows, you can go in one place and say, OK, this is, I’m going to push out Wi-Fi to all these devices or going to push out an app

36:20

Or an application to them, make them available is really the key to MDM. I think, yeah, that’s kind of say that one more time, it’s it is not just for your iOS devices anymore.

36:35

And, we just had some questions coming in if MDM worked with iOS devices. Yes, it does, and that’s good one. For other devices as well.

36:50

Yeah, we absolutely have long term support for iOS. Going back to the beginning, support integration, where, you know, Apple School Manager and all the tools for deploying apps and deploying policies and, you know, as new things have changed in iOS, a split between the phone and the iPad for the devices

37:09

All of that is integrated in and support with our MDM, so that is absolutely a key part of the MDM platform.

37:19

One note there, I think, one of the top uses I see with MDM as schools with our Mobile Manager is schools that are primarily Chromebooks, but, like I said, have either certain classes or certain groups using iPads.

37:32

Being able to use Relay for filtering, protecting, doing everything you need to do for those Chromebooks everywhere they go, being able to add that app management for those iOS devices all in a single platform. Just a way to save time and save money there.

37:49

Speaking of saving money, these statistics on the amount of money schools are spending in educational technology can be kind of staggering especially.

38:01

Rob and I have been in Ed Tech for a very long time, and with the proliferation of one-on-one programs and mobile devices, obviously that’s a budget for you guys, that isn’t growing, the devices, the curriculum, the other digital tools, that you need to support that.

38:22

Now, the concerning part here is that other studies show that about 67% of paid licenses for your EdTech tools are used.

38:36

So, we went about, helping you solve that, helping you identify, how your budget spent and where that’s going?

38:44

And that’s this App Analytics component comes in.

38:49

Yeah, so App Analytics works, you know, the in conjunction with the Relay agents and because Relay sees everything that a device is doing, I think that’s really one of the key things about knowing what’s going on in your environment. Because these tools could be used

39:10

You know, you think about an app or an application that might be in use today, there might be an app component of that on, you know, say, on an iPad. and then a website version of the same thing that’s accessed on your Chromebook, or on your Windows machine and all that.

39:29

And so, and with the various mechanisms of accessing these things, the Relay agent sees all of that, and then can bring that together and give you a holistic view of, what is your return on investment on these? Are the devices being used or the apps being used? What’s the adoption? You know, where are people signing into them, and are they active in them, or it’s just a handful people signing into them and really being able to use that to drive your, kind of, going back to the idea of your professional development. You know, maybe you have a tool that has been invested in, but you can see adoption is very low. That may be an opportunity to know where to spend some professional development resources and help your staff better understand how to use that tool and an increase that adoption.

40:21

As we rolled this out with schools, we discovered another really great benefit that a lot of the customers using this, we’re even more excited about, than saving money and growth and professional development.

40:37

And that’s this idea of identifying rogue apps, and making sure all the tools that teachers and students are using across your district are in compliance.

40:48

The situation that we hear again and again, is that teachers go to educational technology conferences, or they’re using the Internet, and they’re seeing Facebook Ads, and they see some cool tools that they think would be great in their classrooms, for engaging their students, and teaching their lessons, and they’re free, and they start using them.

41:12

And often, those free tools, become even cooler if you start entering student information online, adding usernames and things like that, all of a sudden you’ve got student data privacy risks. You have student data going to companies that you have embedded, we call these rogue apps, not necessarily good, or bad. They just have not gone through IT vetting and deployment policies.

41:43

And they can be hard to spot, as we were, you know, doing these reports, and pulling the data for the Analytics that Rob talked about. We realized we’re providing that information that can really help you. Because we’re rolling up information about every app, application, website, all of those sorts of tools that are used across your district.

42:08

So, it can give you these reports on rogue apps. It’s pulling in data about their privacy standard so that you know where to focus your attention. The great thing here is that with your use of the Relay Filter, when you need to, then it’s really easy to block those as well.

42:27

Exciting benefits, all of that report. Yep.

42:34

Just going to say, you know, with that, especially around the rogue apps, one of the things I’ve been getting with schools and tracking lately is that no changes, which we tend to think of is maybe of a consumer. No concern previously, but increasingly it’s being turned its focus on schools and the use of those apps by students within schools. In fact, there was even just a Reddit post on the in the K 12 community this morning about corporate compliance and apps.

43:04

And so, when you really look at those rogue apps, again, we’re not saying they’re good or bad, but have they been through your vetting process? Do they meet your, you know, COPPA compliance, so you and your compliance apps internally? And, and either take that opportunity to, you know, block it, as Amy said, or, or maybe it is a worthwhile app that you want to formally adopt, but get it adopted the right way.

43:31

Great point, thank you, Rob.

43:34

OK, so we’ve talked about the additional components that you can add on to your Relay licenses. I saw a lot of questions coming in as we went through those about How can I demo that, how can I eval that? How can I add it to survey that? I mentioned, that’ll pop up as the webinar ends, or I believe, asks what you want to see. So, feel free to fill that out. That’ll help us get you the follow up you need really quickly.

44:00

But now, I want to talk about the filtering roadmap. A lot of questions coming in about things that are answered right here. So, Rob, tell us some of the things that are coming soon?

44:15

Absolutely. So, you know, that first bullet point there, lot of feedback from our customers. You know, that they appreciate the power and implementation on Smart Agents.

44:26

But we needed to increase the tools in how a school district can implement and manage those updates. And so, we’ve done a lot of that. There’s more coming but really putting that ability to you know, manage those updates, your direct control and being able to push those out. You know, we’re entering testing windows right now and so, you know, giving you that control that for your district’s individual testing window, you know, we’re not going to update during this time, and make sure everything is kind of locked down.

44:59

Simplified SSL configuration, I mean, that just, I think we’ve done some great things with the Smart Agent, and been able to simplify SSL. I used to do a lot of talks around how to deal with the complexities of the SSL world.

45:15

And I get to talking about different things now with, with the introduction of the Smart Agents. But the world is changing. We’re seeing more and more use of encryption, more, and more technologies around that. And we need to continue to adapt and continue to make that a simplified environment for you. And so, that’s probably something that will kind of always be on our roadmap, but something that we definitely want to focus and we know it’s a challenge for you, and the more we can do to simplify it is really key.

45:48

Smart Play is our YouTube management tools allows you to, you know, allow the good, block the bad, selectively block the distracting content as you as you need to within your environment. We’re continuing to drive that forward and make that even better for you adding videos and that kind of thing, is something we’re going to continue. And again, a lot of this is the theme there and it’s gonna continue on to the next one, is really easing your management. So, we, meet with customers very regularly, and we hear, OK, you know what? We’ve taken care of these five things. Now, what’s the next pain point? And so, that’s what you’re seeing in this roadmap, user and group management, system integration can be challenging.

46:36

There’s just a lot of ways to go about that and various methodologies for importing your data. And we’re gonna continue to drive that, make that even easier, but, you know, we work with tools, whether that’s, you know, integrating with it with Active Directory at Google or through a third party provider. But we’re continuing to drive that forward and make that more simple to manage, as well.

47:03

Big query, I talked about adding videos, but it’s important enough. So, we added twice that smart PLE tool. We didn’t really talk about that earlier.

47:10

But if we, if YouTube is a problem for you, I think that’s another area where you can get the most out of Relay is to look at Smart Play. And, again, really, that key is block the bad allow the good, selectively blocked the distracting content as you need to but all within the native YouTube interface.

47:31

More reporting enhancements, you know, we talked about the web activity log.

47:34

But, you know what I think when you look at your filter, after you’ve set your policies and kind of got everything configured, the way you need, reporting is where you spend your time. And so, we’re continuing to get feedback on our reporting and continue to drive that, really, with the goal to make those easy, actionable, and fast, you know, at your access when you need it.

47:58

Protect which is that Safety Check component of Relay. We kind of talked about this earlier on, but more case management, more topics, custom topics within your environment, continuing to really just drive that. As we saw from the poll. You know, almost all of you are concerned with student safety, as are we, and so continuing to enhance that tool, and make that even better is, it’s a major initiative.

48:25

Thank you, Rob.

48:27

This leads really nicely into some time for Q&A here as we wrap up. Because that’s what a lot of the questions that have been coming in are about kind of extensions of what you described there on the roadmap.

48:41

We had several questions, first of all, about YouTube, and probably, that should have been one of the features we talked about in the very beginning.

48:50

Can you just explain a little bit more about what Smart Play is, what some of those YouTube settings are, and how that works?

49:01

Sure. So, Smart Play is our tool for allowing you to manage YouTube. We had two real goals, when we looked at this, because there have been multiple ways, both Google’s tried to do some things and we’ve done things in the past. Others have tried to make YouTube more accessible, and they’ve been good and bad in other areas. And we really wanted to focus on two things. One is making YouTube safely available to your users, doing that within the native YouTube interface, and so they didn’t have to go to another portal, go someplace else, because people are used to going into YouTube.

49:34

So, we wanted to make that accessible to you and make it very easy for your teachers and students to access that content. And so, I think we’ve accomplished that. We’re continuing to drive that forward, but, you know, with just a couple of clicks within your Relay interface, if you go into video rules, you can turn on Smart Play. Once you turn on Smart Play, all of the bad content from YouTube, all that ,you know, there’s adult content. We know there’s violent content on YouTube, all of that gets blocked.

50:12

All the education content gets aligned, and we’re getting education feeds from partners in the industry, from schools like yourself. And we’re getting those feeds in, and saying, OK, these are these are what schools are using. So, this is allowed. And then we have that kind of middle ground of the distracting content, whether it’s the, you know, the movie trailers or the cat videos or music videos or whatever that that kind of middle ground is.

50:35

That might be things that, you know, you allow in your after-school policy, but you blocked during the day.

50:41

And it’s really meant to really simplify the management of YouTube, and you’re not having to look at individual videos, individual channels, and how you can allow channel. So, like, you have it, maybe you have a teacher that is doing a lot of generated content within their classroom. You can allow that teachers channel. And it’s known to be trusted. that content just comes through automatically.

51:06

But, on the other side of things, really trying to look at just those three buckets for you, the bad, the good, and the distracting, and allowing you to set those access to that content appropriately when you need to.

51:20

Thanks, Rob. It’s a really unique way that we’re approaching that whole gigantic challenge of YouTube. So, if you haven’t looked in the Smart Play, I encourage you to do that.

51:31

We’ve got a bunch of questions coming in about iOS roadmap, you talk about that, Rob?

51:37

Yeah. So, you know, iOS, I think, because as we all know, many of us use iOS, both in our professional and personal lives, is

51:50

By design, a very restrictive operating system. It gives it a lot of benefits to the use of the device, but it also causes some challenges as we look at managing those within schools. So, we have, for some time, and we’re continuing to drive that forward. Continuing to work with things that we can do and you’re gonna see some stuff coming in in the not too distant future. Some things are actually in early access now around

52:19

Enhancing the features with iOS, kind of working within those restrictions, and so, our development team has been doing some great job of continuing to drive that forward, so.

52:30

So, yeah, I’d say there’s, there’s new features coming for iOS, like that. Some of those things are in early access now.

52:37

Thank you, Rob.

52:39

Also, a lot of various questions, a lot of people are asking about currently, they’re on a Rocket web filter plus Relay deployment. When shifting to a Relay plus Relay Rocket, can you talk about what the differences there are in terms of where are you to set policies? How traffic is ignored, not ignored? All of those things that maybe are kind of double steps for them right now, how that changes with the new Relay Rocket.

53:12

Yeah, I’d say the biggest thing is you’re now managing everything in a single interface because the Relay Rocket policies integrate directly in with the Relay platform. And so, you’re not having to go to different places to manage it.

53:24

The other thing is, because the Relay Rocket is an out of line device. No, is not does not require being inline on the net worth in order to provide this protection. You can remove some of the ability to, you know, I know, submitted schools right now, looking at their, their summer plans and summer budgets, and looking at enhancing their bandwidth. And, you know, traditionally in an inline you might be thinking, OK, do I have to bring in no more hardware or replace this hardware? With Relay Rockets, that’s no longer a concern because they don’t sit in line, as I said they integrated with the DNS infrastructure. And so, they don’t you don’t have that concern. As you increase your bandwidth increase your devices.

54:10

From an ease of use standpoint, if you’re already doing this with the Rocket Agent, you may already have this setup. Because the same technology does exist in the Rocket, which is the ability to detect those devices that have the agent, and allow the agents to do the filtering.

54:27

And so, that allows you to not worry about segmenting your network or breaking things out or having a separate BYOB. You have that great, we fully support it, but if you don’t, you don’t have to do anything different with this.

54:40

The Relay Rockets will automatically know who has the agent and who doesn’t and then and then allow the agent to handle filtering. So you’re not dealing with double filtering. Or again, having it kind of segment your network if you can have your IOT directly in the same network as your student devices and they will continue to be filtered.

55:05

Thank you, Rob. Another question, we’re running out of time, so I’m trying to group the many ones that are coming together as much as I can. Some questions about flag terms versus Safety Check. Can you talk about the future of those, two different features, and how that comes together?

55:26

Yeah, so, I think there are both tools that you use within your environment, but, you know, flagged terms allows you to know, from an IT perspective, kind of see what’s going on in the network, and how the trends that you’re seeing, and the users, and be able to take action appropriately.

55:47

But, Safety Check really takes that, you know, to the next level, by applying that AI to it filtering out those, those false positives. Adding in things like the screenshots and the context, and other activity the student is doing. And it allows you to take, that from, say, an IT focus, and delegate that out to the counselor, the principal and school safety person, whoever that might be in order to allow them to take that intervention, without having to, you, know, come to IT and say, decide, you know, I need you to decipher this for me, what does this mean with this flagged term?

56:25

And did they just read this on a website, or did they type this in?

56:29

You know as somebody with more of a technology background can kind of look at those flatiron reports and very easily understand them.

56:36

But if you delegate this out, reducing the false positives and increasing the context, is really the feature set that you get with Safety Check.

56:48

Thanks. As we get to the end of the hour here, one quick reminder, and then we’ll do a final question. That’s a big one coming in the reminder, take that survey at the end. A lot of people, again, asking for a sale’s follow up. That’s the way to get that going quickly and let us know if you have additional questions. We’ll take all the ones we haven’t gotten to today, and follow up through me, or Robert support, or your sales rep.

57:12

Rob, a while you were talking about Relay Rocket, a bunch of people asked about SSL decryption.

57:18

Is it available? How does it work? What does that look like? Talk about that roadmap, and when that’s come in what that looks like.

57:26

Yeah, so real decryption and the Relay Rocket is something we’ve been working on. We recognize that there are schools that that have a need for decryption on their BYOD networks and that kind of thing. So, that is getting ready to go to early access. So I’d say, stay in touch with us. Watch for announcements around that.

57:49

We’ll start rolling that out and providing that decryption capability in the in the Relay Rockets as well.

57:57

Thank you very much. Thank you everyone who joined us. We hope you learned some new ways to use your filter and got some answers about what’s coming. As I said, if you’ve put questions in there, we haven’t gotten to, we’ll follow up with you. If your input questions in there, the survey, it gives you an opportunity to add comments and questions at the end. So, thanks for the time today. I hope you all have a great day! Thanks, Rob!

58:23

Thanks, everyone. Thanks, Amy.

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