Extending Your Lightspeed Platform for Remote Learning Success

Maximize your remote learning success with the entire Lightspeed Systems platform.

In this hosted webinar you’ll hear from Lightspeed Systems’ National Sales Director Brett Baldwin to learn how you can fully leverage the Lightspeed platform to help with distance learning.  You’ll learn:

  • How to use our advanced  YouTube controls to make YouTube even safer for remote learning
  • About our new Online Activity Report
  • Parent Portal
  • And much more!
Fill out this form to watch the webinar


Good morning, everyone. This is Brett from Lightspeed Systems. I want to thank everyone for joining us. We’re going to take a couple more minutes just to make sure that everybody is able to jump on and successfully here. So, give us maybe 1 to 2 minutes and we’ll get kicked off.


Right. Perfect. Thanks everyone, again for joining. I first want to say, thank you so much for letting us earn your business, and giving us the opportunity to partner together. I’m very excited about this conversation, Brett Baldwin, with Lightspeed Systems, the National Sales Director. I’ve had the pleasure of working with Lightspeed in various capacities for almost 11 years now, and I’ve seen many iterations of filtering, as I’m sure all of you can imagine.


Today’s conversation, we’re gonna cover several different items. I kinda wanted to walk through those prior to kicking off so everybody can understand what we’re going to be discussing today. We’re going to go ahead and start off with actually a quick update on some of the advanced features and Relay, as well as some of the things we’re seeing districts utilize inside of related to help with remote learning, as that’s becoming more and more a part of our lives. The second part of this conversation from there is going to go into a quick roadmap on what you would expect as a district of development and what’s coming with Relay. And then we’re going to finish off with the discussion a lot of you are interested in which is the expansion of the Relay product. A lot of you probably are utilizing Relay for content filtering today, but we’re going to talk about what are some of the other feature sets that can be bolted on to Relay and potentially utilized by your district to help you guys get the best experience you possibly can with a Lightspeed portfolio.


Please note, as we go through this conversation that you will have the ability to ask questions in the GoToWebinar.


Unfortunately, because of the size and the number of attendees that we’re having in this course today. It is going to be one-way audio. But, we certainly will plan to get to questions at the end. I do note the last couple of these we have done, there’s such a volume of questions that, we ended up not getting through all the questions at the end. However, I did distribute those questions out to your rep to make sure that you get those answered for you in a timely manner. So, please be patient with us there, but very excited to have this conversation.


So, what I wanted to start with, most of you are what we call champion users of the Relay products. That was how we determined who we are going to send an invite to. But there’s a couple of things that have changed, probably since you bought Relay. And I want to walk through that. I had the pleasure of talking to schools all across the US, over the last 3 or 4 months, about what those remote learning really mean. How is your school adopting a remote learning? What features and of our products have been helpful to you? And then we’re also going to discuss the new reporting dashboard, but I kinda wanna start with reporting into real-world things that we’re hearing back from our customers, on how they’re really using Relay to expand on what is working with our remote learning situation. What is not working, and what do we want to consider pivoting on. And also, as a central IT team, how are we providing that data up to our administration to help them make smart decisions. And so, now that if you start with reporting, I’m sure a lot of you are very familiar with the Internet Overview Report.


But what I’m finding in these conversations, I thought was very interesting, was a lot of our districts didn’t know about some of the flexibility of this reporting that can be used under these circumstances. And one of those really big features that we’re going to start with is the tiles down here on the Top Activities. A lot of our schools had certain curriculum, or content that they really want to measure, or manage during the remote learning situation. And, what a lot of them didn’t know was that you actually have the ability to customize the tiles down here on how you would do that is very simple, going to internet access, default rules. And then, under the rule sets, actually, creating a custom category here will actually create its own file for that category.


And so, in the instance that maybe your district wants to track a certain third-party provider of content, you absolutely can. And when you start to track that, you will have the ability to drill down into that tile and find the educational file. For example, you can actually drill down into, how does that website being used? Who are my top groups that are utilizing that website? And as most of you are used to also going into digging into your user, your group structure, to make determinations on who’s using this successfully, who’s not using the successfully. And from a governance perspective, which we’re finding is very valuable, especially to the administration in schools, and they’re really on the IT’s misinformation. How do we take that information to provide that governance to ensure that we’re using the right tools and utilities in the classroom for our students?


So, as a tip and trick, I wanted to make sure that everybody was aware of, especially during this remote learning time, the other piece that’s becoming much more prevalent as you’re talking to the districts that have had very, very diverse policies around YouTube. Whether that be, we use restricted mode and a lot of the students, all the way down.


A lot of districts are saying, we’re not even allowing you to when the remote learning transition took place and how quickly it took place. A lot of districts really realized quickly how valuable content is on YouTube, but also around that comes, how do we, as IT team properly control YouTube for our users? And so, a couple of things that I just want to point out. On the reporting side, when you’re inside of YouTube Overview report, this top video report becomes very, very valuable to you. Of course, you can expand it by getting view all, but especially for curriculum teams that are scrambling to figure out how to get curriculum to your educators during this time. It’s a very nice report to share with them, to show them exactly how YouTube being presented to the students and utilized by the students. But also, from an IT perspective, gives you the ability to quickly come in and say, you know for example, here’s a fortnight video, is this really educational content?


Is it important that we have our devices having access to this? Or is it not giving you the ability to block there a lot of videos? Of course, from here, as most of you know, but more importantly, from the video rules side, maybe IT have so much going on your plate right now, what we’re getting a lot of feedback on this temporary block. We had a lot of things in place, but what we’re finding is, kinda because of how abruptly this happened, educators are grabbing everything we can. We’re supporting a lot more things than we’re expecting. Make my life easier. Remember, and a lot of my schools I talked to didn’t really realize they can do this. You can actually whitelist or blacklist, channels and playlists.


And the reason I bring that up is if you want to fully automate that process, remember, you can whitelist or blacklist, a channel or playlist, provide that to your curriculum team, and let them go ahead and make the curriculum decisions for your school. It completely takes off of that burden from you on the IT team. The way the system works is it actually looks at those


Allowed playlists and channels, scrubs them every night. And any videos that are in their users are allowed or block based on your policy for those channels or playlists every night. So, they really nice feature that I would highly encourage you to use.


Channels in individual videos are done in these allow and block lists, we have an article for playlists are actually done in the custom allowing block lists, with instruction. So that’s all included in our documentation. Should any of you want to use that, I highly encourage you to do that. The other thing that’s come back on YouTube, lot of schools may or may not have known about, was the Smart Play functionality on YouTube, by Lightspeed. Not only has this progressed quite substantially from when it first came out, but it’s continuing to evolve. This is that perfect medium between the restricted mode and the strict restricted mode that Google offers on what we’re finding is restricted to a little too. It has Miley Cyrus is wrecking ball video, which is a huge distraction and the strictest, too strict and teachers can’t get to the curriculum they need during these times.


So there’s a lot of panic, so just know that Smart Play actually is a great foundation to start with, understanding all of your policies are different, this is going to scrub the time. We’ve seen content, so should be very familiar to restricted by Google but then take out that time wasting content and it’s a great foundation for you as a district to start with, especially during this time.


So, it’s a really nice tip that a lot of schools maybe aren’t using as an advanced feature. Highly encourage you to look into.


Another question that’s come up quite a bit from our districts is after school rules. Lot of schools are actually changing their acceptable use policies during these times to better suit the education at home. A lot of schools have also brought to us that, hey, we don’t want to change our formal policies on campus during this time. But we do want to be able to have some flexibility. And afterschool rules is a great tool many of you can keep your current acceptable use policy for on campus. But build a secondary policy for after school. And as I’m talking to a lot of schools, I realized that maybe we didn’t do a great job educating on this feature, because a lot of schools are still utilizing this on it.


But with this slider, you can actually go to off campus and make this based on whether they’re on campus or off campus, based on your schools, public IP addresses. So it’s a very simple way for you to get a more effective off campus policy, but remembering that when those devices come back then, of course, they’re going to go back to your default policies that you already had set up. And after this remote learning is over, you could simply toggle that off and now everything’s going through that prior acceptable use policy. So, you don’t have to go through that process, and making changes, then, going back in, auditing those changes, to reverse them, when everything changes. And everything goes back to kind of the standard learning profile.


Another quick thing that’s an addition to this product, that most of you probably have not seen, and I’m actually very excited and actually open this in another window already, is the Online Activity report.


This report is amazing, and was built around feedback from our districts on the covid situation. So, a couple of questions that were brought up from our districts to Lightspeed. We’re very happy to be a part of this team, because we can pivot so quickly with the need to report, understanding how devices are being utilized at home, how much educational content is being consumed. And one of the questions that’s come up numerous times, but nobody really knows the answer to right now, is, as a school, we receive our funding based on our enrollment and our attendance.


How are we going to take attendance, if we’re potentially in a remote learning situation, again, in the next school year?


These are questions that really haven’t been defined yet, but are also questions that schools are trying to figure out tools that they can use for that. So this online report was built specifically for that circumstance. Where you’re going to find is, this is going to show you the activity of your devices, by time of day, and time of, day of week to kind of see, are these really being used during the educational hours? They’re being used after hours, usage. You’re also going to see the number of active students per day, active students per week. But more importantly, and this is an area where I highly encourage our schools to spend some time, is, who are my inactive users and who are my lowest educational content consumption users?


This is very important, as there’s no longer that governance of a teacher in the classroom, for your students, to quickly get help as we need help from their educators, or identify those students. Like, for example, in here, the students definite implementation, which is the demo user, but we have a seamless 8.09% educational consumption, probably needs to flag that quickly as a district and get that’s the right person, and let them reach out to that student and their family to make sure that they’re getting what they need. None of us have a crystal ball. I think we’re all in the same position where I’d love to say that stays away next week. Nobody really knows are we going to have a some sort of calculation next year that will help with this or not? Are we going to be back and remote learning? Is it going to be a whack a mole situation where some schools are on what learning others aren’t? Is it going to be a split schedule where we have some students back on Monday, Wednesday, others Tuesday, Thursday, and all day Friday is remote learning? These are a lot of questions that I know are unanswered right now, or maybe some of your schools are starting to come the definition of, what did you are gonna look like?


However, not having a plan and not having data next year is not going to be acceptable. And so, there’s a lot of flexibility you’re going to start to find with the Relay product to help you with this stuff. And, specifically, as an IT manager, when your administration asked for it, you being able to deliver that information to them. So, just a couple of quick things I really wanted to make sure we walk through with you guys. I do want to talk briefly about the roadmap on Relay.


And if there’s any specific questions, as I mentioned, please, please put those in the webinar questions, and I’ll make sure to get to as many of them as I can at the end of this conversation.


But I did want to talk about roadmap. You’re all been wonderful partners of ours, and I think it’s good for us to share with you a couple of things that you will see coming out through dev over the next year. Some of the big initiatives I want to walk through, our including our update of the agents.


As probably a lot of you are familiar in the past, on the update on the agents. The update was really based on an automated process. We’re actually changing that process to where now you as an IT administrator has the ability to selectively push that update for testing, and then also make that determination of when you want to push that update to your district. Very excited about that update. You guys will start to see that rolling out pretty quickly. The other process, for those of you that’s going to change and some updates, is, for those of you that are pulling in your data, we’re actually streamlining that process, so it’s going to be much more functional and better for your district. The third piece that I really wanted to talk through, there’s been a lot of feedback from districts that we’re pivoting on the ability to create policy template. So if you wanted to create a new policy or pull that template and start with it as a foundation to build off that, we’re very excited to be announcing some of that.


In addition, a lot of you are probably familiar. We have the Parent Portal, to capture current reporting, where you can send a report to that’s generated for the parents once a week. But we’re also actually going to be creating a Parent Portal that’s going to provide some level of real-time reporting for them, in addition to just that weekly report, but also some control the devices. So, you can anticipate to see that coming out over the next course of the year.


And the last one, that’s going to be a real major one that I want to talk about outside of kind of some of the more minor changes you can expect is we’re putting a lot of time right now into iOS functionality and ensuring that the iOS functionality in the Lightspeed product is far superior to anything else out there. And there’s a lot of, you know, dealing with iOS. Apple’s very conscious of what you can and can’t do as a third-party provider. The dev team has been tasked with things that we can’t do in the Apple ecosystem today, figuring out ways that we can actually handle that traffic. So, expect to see some very big updates on the iOS side over the course of this next year. So, want to make sure everybody had a quick update on some of the things and Relay that can be helpful to your district.


But also some of the roadmap. So, now, we’re really getting into what this conversation was driven by, what options, as a district, do we have to expand on our Lightspeed portfolio, and what do those options look like? Today, I’m gonna walk through three additional products outside of filtering in the Lightspeed portfolio. Some of you may already be using these, some of you may have not considered them. Understanding we’re getting into the budget cycle for school districts, and a lot of you are reviewing, want to make sure that you have visibility into what those other options are. Because, if you are renewing, there’s no better time to bolt one of these on. And when you’re going through that renewal process, because by bundling them, you are able to take advantage of some discounts, as well as, providing your team more of a single platform that can accomplish a much more holistic ecosystem, if you will. The big thing behind Relay is it’s everything that you need for a mobile device. And so, we’re going to talk through Analytics briefly today.


The classroom product, and the advances in the classroom product, and then also the MDM afterwards, for the next portion of the segment. And then we’ll, we’ll get into questions, of course, after that.


I’m gonna go ahead and start with the Relay analytics product, And I really want to talk about this in in detail


Because this has become a very rapidly growing product based on the needs of institutions and where this started. I’m sure all of you have got 100 solicitation calls around products that can help you understand what applications are being used in your district. As we started talking to schools about the analytics and the data driven decisions, they’re getting out of filtering products, the feedback we got was it’s great to understand the consumption of the content, but we’re really struggling on our application side. We’re kind of were puzzled by this. We said well explain that to us. We thought there’s a thousand different products out there doing that today. We said, Yes, there absolutely are. But the problem we’re running into, they all give us detailed analytics, are centrally deployed applications and those applications that exists in our single sign on portal.


Our problem is the rogue applications, those applications that we don’t know our environment, and that conversation is quickly escalated recently with the covid situations because educators have been thrown into a situation where they had to come up with whatever they could in a very timely manner to make decisions in on how they’re going to instruct their students from home.


And so, being able to identify what are the educators using are compliant with our student data privacy policies as a district. All these apps being vetted. Is it something we should consider centrally? These are a lot of the questions that they were unable to answer with your current products.


Now, this has become really important to our schools.


Because going back to that administrative conversation of I need all this reporting data to determine where we’re going to double down and where we’re going to pivot in remote learning. Having detailed information on both the content being consumed, and the application consumption in a district, is everything. If you can provide those pieces of data, you can make very smart decisions on what’s working and what’s not. And so, in this, basically, in this dashboard, you’re going to see first, the ability to detect those applications. So, it actually self recognized applications.


You, as a district, then get to decide those applications that are important for you to track. You simply can hit the Plus button, these that don’t have a plus button next to them, we’re already actually tracking in the Demo Server. So, you see what’s being tracked and what’s not.


Next to that you’re gonna be able to see how many users and how many sessions have been created in that application as well as really important, a data privacy rating.


I’m gonna share a story with a district recently demoing this and they had a centrally endorsed video conferencing solution for remote learning.


Turn this on. It


Turned out they had 10 video conferencing solutions being used by their educators, most of which were not vetted for privacy, and that was a huge concern from a governance perspective at that school district.


I’ve also had conversations, and I really don’t want this to be the primary use of this. But governance around the application with the school is centrally vetted and centrally deployed application, and we’re not using it.


Asking the questions of is this an IT or communication issue? Or is this they prefer another solution, and maybe where dollars are better used than other places? So, by grabbing that information and pulling it in, you’re going to get a very cohesive dashboard that’s going to tell you what’s going on.


One of the pieces is going to be around the paid applications. Of course, what’s the ROI on that? But, really, getting into some things that I think are more important, which are kind of app spotlight. What are my biggest increase in application usage, biggest decreases? The app usage chart down here has become incredibly valuable.


What are my engagement levels on my applications versus my adoption? Know your top quadrant applications or your rock stars. When you get that peel back on your desk for that renewal, sign it, these are being used heavily engaged. Teachers are utilizing them.


The ones you really want to focus on are these two quadrants, you know, this quadrant is the applications that there’s not a lot of engagement, not a lot of adoption. So, why do we have them on our network, and why do we have them in our district? And more importantly, why are we paying for them?


The other group that’s above that, these are high engagement, but low adoption app. And this is really good data to drive some decision making on, do we want to do more professional development around this application? Because what is be used, it’s been used heavily, but it’s not being adopted by a lot of our schools. Why is that? Maybe there’s a different application that’s being appreciated in a different school and another. Maybe you want to find out, is there a way that we can get somebody on a single platform? Because, as we all know, in IT, you have so many different jobs, and so many different things to accomplish. If you’re supporting 10 different apps for video conferencing, it’s impossible. You can’t do it. You still have to have enough support staff to do that. So how do we land on that one that’s right for our educators to be successful in their environment?


Taking this a step further, use that vetting portion. I kinda wanted to talk through that really quick. So, here’s the data privacy screen. Of course, you can see their certifications and their ratings. Everybody always asks me, why does Adobe Creative Cloud have a one red dot? I’ll go ahead and share that with you. So, if you click on these, it will actually tell you why we gave them that. There’s two reasons from Creative Cloud that they get a red dot, and I’ll walk through that briefly. These may not be a problem based on your acceptable use policies and your district, but we definitely want to flag them for you and those to our privacy policy. They don’t actually address COPPA requirements for parent consent on the application, and then also data retention There, when you cancel your subscription with Adobe Creative Cloud, they actually don’t have any sort of defined policy on when that data is going to be released or deleted. So, there’s really no retention policy there for you.


Now, while those are minor, and may not be an infraction for your district, something you definitely want to know about some of the conversations we’re having a district. Right. Now, the really fascinating is, they’re telling us how much time is being spent on, trying to find that data privacy on applications. And for some of them, because some of you that are on this conversation, you may be in a state now where it’s mandated. And so, they’re looking and clamoring for solutions that can take that time, want to get off of IT. They can have very clear expectations of what that application is going to do, and the value that it can bring to that districts.


So, bolting on the Analytics on top of your Relay agent, is incredible. For those of you that are interested in something like this, please reach out to your rep. The reason I say that is, since you’ve already pushed out Relay, turning on Analytics, that you just want to get an idea of what agents are on your environment, we can do that in a demo environment for free. It requires zero effort on your team side other than just writing us an e-mail with your permission to do so. And you can actually quickly get that data, we can share with you. That report I was talking about earlier of the Detected Apps. You can quickly see what applications are running in your environment.


I will tell you, to date, I have only been on one call out of 100 where the response wasn’t, oh, my gosh, I didn’t realize we have these running on our environment. Or we actually told our educators we don’t want them using this for various reasons, whether it’s resource utilization or student data privacy.


Whatever it may be, but we’re more than happy to supply the ICU and once again, as I mentioned, zero effort on your team side other than just an e-mail giving permission to your rep. And the thing I really like about this, when I was in the district, was important to me, was understanding the value of anything I bought. This can quickly give you that ability to decide, do you want to focus on?


Now, going back to that ecosystem conversation, once again, the big part to this is, you can truly provide a cohesive, data driven reporting, to help with decision making in your district, on what’s successful, around not just content, but also the application and consumption of those applications.


The other product I wanted to talk about briefly and it’s becoming much more relevant in our schools is the classroom product. A lot of our schools maybe use this as a monitor, see a very old iteration of this called classroom orchestrator.


Going back to talking about that total ecosystem, right?


A lot of our schools, and some of you on here, maybe some of those schools, are buying it for the ecosystem. Every time they buy a device, it’s basically, I get my filtering, I get my classroom utility, I get my analytics, or get the data I want. And those are using iOS, maybe the recruiting the MDM, as well.


But getting that flexibility of a total mobile solution, knowing that when you hand that device to a teacher, you have everything that they need, everything, the IT need, everything that your administration teams need, all in one single software suite. It’s been really nice for those districts to simply deploy and off they go. And so, on the classroom side I wanted to briefly walk through that for those of you that aren’t familiar with it. We are more than happy to do proof of concepts for you in a small, you know, small timeframe so you can test it, make sure it’s working for you. But it’s a nice add-on for educators, see what’s going on in their class. I want to show you the demo server. So, these insights are going to constantly pop up as a walk through this because I just have these demo users cycling through a bunch of different content.


But basically, the idea is, as an educator, on both the remote, since this is a cloud solution and on campus, you get to set the parameters of IT, so you can determine, you know, what visibility you want. And then, of course, so that there’s not need fractions if somebody, after hours searching and device and things like that, but giving those educators the visibility into how my students using that device, are they engaged in lesson plans?


This is where I see this being used most today, with remote learning is, I have a class unexpectedly teaching remotely at this time, which are my students are engaged, which are my students are engaged? How many of them are actually engaged in the curriculum that we’re supposed to be working on? And how can I help guide them, the direction that they need to go?


I think one of the challenges that schools as a whole outside of IT are really faced with today, is, we’re really measured based on the delta change of that student’s education from the start of the year, till the end of the year.


And so, the question becomes, as an educator, now, that I’m not in front of my students, in a class, and I’m now adopting this alternative learning concept, remote learning


How do I ensure that they’re consuming the right content? They’re staying on task, and that the delta change in their academics from the start of the year to the end of the year measures exactly the same as when we’re in a classroom. And that’s a very high-level conversation, and there is no right or wrong answer, but providing the tools to them, that can really help them make those smart decisions, become valuable. And so, what you’ll see is your, your students, next to that, you’ll see their status, or are they present, or not present. Students can even virtually raise their hand, which is being used more, and more as you’re starting to look through functionality. And devices that’s being used with remote learning, because students don’t have that ability to just walk up, or raise their hand physically in a class. What are the kids browsing? What did they spend most of their time on during our session?


And, more importantly, having the control and the ability as an educator, from a remote environment, to help the students make decisions. Maybe they’re on the wrong tab, they may take five tries, and I need to help get them back to the right tab. As an educator, I can simply click the tab, and send the site I wanted them on, or maybe I have those students I have concern of, over limites, and what they’re actually spending their time on. Maybe I want to close a tab. I can simply do that remotely.


More importantly, maybe, during our session, I want to understand, where are my students spending their time on websites? Keep in mind, we’re very IT centric, so if you don’t want to provide the history functionality, you absolutely can turn that off with the from the admin console. But it’s a really nice feature, especially with what’s going on today, where you can give that visibility back to your educators, gives them that level of control that they’re used to on site that maybe they’re not getting today to be very, very successful, and not even knowing that there are success stories.


This is a school district we work with in Florida, on the recording side. And you’ll notice on a student, you have the ability to record their session.


And we’ve had a lot of schools that are using this, not for Big Brother, but for something I think, even more compelling and interesting. This particular school wanted to engage in a 1 to 1. They are having some issues and pushback from the community on that 1 to 1.


And so, what they actually did, and this is genius, they started encouraging teachers to do a screen recording of students doing great things.


Not just odd things, but great things. And what they asked me to encourage the educator to do was when parents come in for parent teacher conference, to share that with the parent, of look what your student has done with this. Looking at how they’re these help the rest of their classmates, or how we get an economist’s learning environment, and they’ve gone out and found these resources and grabbed content from these resources, and very successful in our class.


That funding was received for that 1 to 1 with a tremendous vote on that lobby amongst that community to support that 1 to 1 actually started doing that. And the feedback is slowly from the community and the parents around technology went through the roof, because now we’re showing parents how the engagement of technology can be viable in a classroom, and how their students are doing great things with it, And maybe even getting outside of what we would say the standard, also was on a lesson plan with consumption of data.


One of the things that came out of this, as well, some of the teachers were having discussions with the parents around digital citizenship and let me show you how incredible your student has been in an autonomous learning experience, and I cannot believe what they’re accomplishing them doing. It was a very incredible spin on a product.


Personally, in the school district that was involved prior to this was very much a big brother, kind of, hey, let’s make sure everybody’s on track as an entirely different perspective, and a much more successful perspective on giving that type of information back to parents.


Of course, from the solution, you can share screen, lock screen, unlock screen. We talked a little bit about recording session. Another thing I really want to talk about around governance, and this is getting more important in remote learning session, is the messaging feature. The way the messaging feature set up is there are some built0in messages that they could send out. Good job, great job detail, that’s going to expand into some more built-in messages, but one of the things that I’d never thought about until she brought up by another district, and this is why we built this feature.


This way, the whole idea of an educator and I hate this, but more often than not, when we ended up being professional witness in a lawsuit, it’s not around, a student did something bad. It’s an adult that something bad, and one of the things that you definitely don’t want is open messaging amongst educators and students. You cannot believe how often those situations are started over those types of simple things. And so, kind of keeping that in a fixed situation, where very quickly, they can still communicate, you as an IT team and as administration, don’t have to worry about ever having an incident like that. Heaven forbid. So, just some things to think about.


It also does give some more flexibility to your educators around. The heat map view is one that’s become very, very prominent in remote learning. You can actually see in this typically is a gradient instead of a solid color, the season it’s solid colors, because I’ve got all these different virtual instances running to have data in here. But you will see a gradient of orange based on how they’re using that device. So, an educator and remote circumstance can quickly understand, hey, Angie’s barely using her device even though this is a device driven lesson plan. Well, Thomas is highly engaged. I also will turn green if there’s an insight. You saw a bunch of the insights I cleared earlier. They’ll pop up again when we get through that sequence.


So, this virtual instances, the insights of anything that’s unusual browsing activity is to indicate to the educator that hey, there’s some unusual browsing activity. Come over here to the left, you can do a couple of things. This is becoming very popular in the remote learning, is the ability to provide a customized browsing experience for the students. There are two different options. First focus mode is hey, you’re only going to be in this website for X amount of time. While an explore mode is I’ll use as an example because school is using this the other day. One of the educators did not want their students to be using Wikipedia as a resource for their project, and so by using explore mode, that teacher, during that session, was able to say, hey, you can get your normal policy. However, Wikipedia is not available to you during this time. Focus mode, I’m typically seeing more for those quizzes and tests.


Hey, so that during the duration of this quiz, I’m only going to allow you include some flexibility you can offer your educators in the remote learning circumstance for them to be very, very successful. You also have the ability to send links to those students. Of course, they can lock the entire classes screens. If they need to have them focus on what that educators discussing, shares screens. Class settings are where they can set up or start a different class. Because, of course, things aren’t necessarily on schedules today. So, they can, of course, start that in remote scenarios. So, that’s kind of a high overview of classroom.


And, you can probably see how layering these pieces together, especially in remote learning becomes more and more valuable to you as an IT. The last one I really wanted to talk through is the Mobile Device Manager. This is a quite often, of course, iOS environment. I’m sure most of you realize that it’s almost a must have some sort of MDM mobile ICT. MDM is very competitively priced. And just, like everyone else, we have access to those same APIs, but basically, you can do everything from managing your VPC tokens or your mass distribution licenses, to managing your apps over the web, over the air deploying your application


All the way down to, this is getting much more used in recent times, is understanding what’s going on with those devices in the field. Because a lot of instances we’re not able to actually go to that physical location to grab that device. So, understanding, you know, we have, are we having battery problems with a device? Where was that device last See? What were the serial numbers or tags on those devices? Do we have concerns that that’s maybe a lost or stolen device having those types of flexibility in your environment becomes more and more important. Those of you that are heavy Chromebook users, this may be a feature in Relay that you already own, that you may not be using on Chrome. We did include loss prevention in the Relay products. So, for those of you that are sending home Chromebooks that maybe don’t have a policy today on Hey, this is how we’re going to manage loss prevention. Maybe a great feature for you to look at. Once again, please reach out to your rep. They’d be more than happy to get you on the right path and engage with that.


You can also see here, policies, of course reporting. I won’t go through all the policies that, just wanted to make sure everybody understands that. It’s a very easy way for you to come in and set the restrictions that you want on these devices. This is something that plagued a lot of 1 to 1 prior to what’s going on.


With the covid scenario, it even became more of an issue, I guess, within a school, you could say, right now. They’re liable if a kid does something illicit on a school device. I think we can all understand that there’s really not a lot of great judicial precedents that we can rely on to understand where does the school’s liability start and stop and where does that individual or parents liability start and stop? And so, by having the ability to not only control the content, like we talked about with the filter, but being able to control policies around devices becomes ever more important to you. I won’t go through all these. We would see there’s tons, and tons, and tons of different policy options, and each of these menu items actually opens up a list of all the options.


For those of you that are using multiple products, you’ll probably note that this has been brought into a single dashboard for the IT administration, so you have a very simple single pane of glass to go ahead and manage your students.


That’s kind of the high level of MDM. I didn’t want to get too in depth in these products. They want to make sure we have time for questions and it gets very, very valuable. But, I also want you to understand some of the other parameters in areas where you could potentially expand on your Relay portfolio For those of you today that have a mixed environment where your Rocket is working in conjunction with Relay handling your BYOD and IOT, I want to make sure, also that everyone on this call is aware that Relay Rocket has been released. Relay Rocket is the replacement of Rocket for your BYOD and IOT and a Relay environment, and it actually consolidates your reporting and your management functionality. For those of you who are still managing two panes of glass with the hybrid mode, please reach out to your reps. They can help get you everything that you need to walk through what that would look like to transition over to Relay Rockets. So, something else I really wanted to bring up in this conversation, but more than anything, I’m really hoping you leave you with some value


The things that Lightspeed offers, of course, outside of just the Relay filtering products, but also understanding real-world scenarios that schools are facing today, and how they’ve been able to take that Lightspeed portfolio to help them solve some of these problems. So I’m gonna go ahead and open this up to questions here at the end.


Please, if you could you’ll have that question box on the GoTowebinar. We’ll go ahead and go through that question box, and I’ll try to get to all the questions. And as I’ve mentioned in the last couple of webinars we’ve done, we’ve had more questions are able to get to, but we’ll do our best to get through as many of them as we can.


So, the first one was a question from Melissa who’s asking, Will just be recorded. Yes, absolutely, so this will be recorded. All of you should receive a follow-up e-mail after this webinar. That follow up we’ll include a link to a recorded version of this webinar. By all means, please feel free to listen back there. If you have any questions, once again, I really want to encourage you to reach out to your rep, for any of you that don’t know who your reps are, first of all, shame on me for that happening ever. But second, I’m going to, in the chat, put my e-mail.


Please don’t hesitate to e-mail me directly. I will ensure that I get you allocated to the appropriate person and get you the information that you need. So, I just put that in the chat by all means. Please feel free to utilize that and I’ll make sure it gets the right person.


Second question: Is there a way to add a button that will block screen requesting a video site to be blocked with a message being sent back to trigger? A great question, and that’s not that is something that, actually has come up in the last two meetings, so, we call our internal debate, expand meetings, has come up in the last sprint, meaning, there’s not been adopted yet, because there’s a couple of things that took higher priority. But, definitely, something we’re considering today. I still would encourage you today to utilize the playlists, or the channels. I quite often have encouraged my school to give those a chance or channel to their curriculum teams, and let the educators create a workflow or ticket system with this curriculum teams to ask for those YouTube videos. Because they can go ahead and send those. But, yes, that’s absolutely something being talked about, but I don’t want to give a firm timeline, because like I mentioned, well, it’s been brought up. There’s a couple other things that were prioritized over that. I do anticipate that will be something coming out. I just don’t have a timeline, and then that will actually be.


Next question was, how does online activity determine what is educational content? Our students currently do not have access to any educational content. Great question on that one. So educational content is based on the educational category and your content filter. So basically, what it does is it looks against those sites that are included in educational content.


For those of you, and one of the things I would highly encourage, for those of you that have giant white blacklists or allowing lists that you’ve used for years, is a great time for any of you that want us to take that. We actually have a tool we can run it through and show you where that site belongs today. Because I was guilty of this. When I was still at the district, I had this giant list, and every time I changed filters, I would just export and import that. Or anytime I changed the version of a filter for that reason, I would also be the same. And so now that content belonged in that allow or block list, I highly encourage everyone, and we built out the database to be dynamic like this to help you with this. Please, use the re-categorization of your websites, as opposed to white and black lists at the domain level. That will ensure that that data is presented accurately. So, hopefully that answers how are we calculating that. That also answers why you may have seen what you’ve seen in your district. If you have any further questions on that, want to dig into a deeper, please once again, reach out. We’re more than happy to make sure you understand that workflow so you can make it work appropriately for your district.


Great question. We’re using Windows 10 laptops for our students and need to be able to lock them and locate them. How can I do this? We do have a our MDM, it does support Windows 10 laptops. I would highly encourage, we’re getting a more in-depth conversation to fully understand everything you want to accomplish in the lineup. A couple of things. A lot of vendors don’t ever share the pre-reqs on Windows MDM. I wanna make sure I share that for you that Lightspeed is one of the MDMs that’s built into your Windows devices, so when you do the initial configuration on them, you can actually select Lightspeed as the MDM vendor and that actually automate that process. But more importantly, one of the things that you have to make sure the school has for a Windows MDM to be successful is Azure Premium. So, just wanted to make sure, please, reach out to your rep will just want to make sure that you have everything you need to be successful. But they can walk you through how that piece of the Lightspeed portfolio could potentially help your district.


Next question was, can there be an additional product admin controls within Relay? We beta tested Analytics, and it’s a bit odd to have a sign into different session. Great question on this one, Eric. I really appreciate that question. So, today, we’ve brought in the classroom and the MDM into the same Relay console. Analytics has been a separate console as of today. We’re definitely looking to bringing that in, as well, for that single pane of glass. And the reason that was separated, so everybody knows, is that reporting engines entirely different on the way that it consumes the data. But I want to make sure everybody is aware that, yes, that everything’s gonna be coming into a single pane of glass, those that aren’t there, it’s just for dev reasons of that, hasn’t happened on the UI yet, but it’s definitely things that are in process.


The classroom admin, Eric, once again, great question, I have not seen the classroom admin. It’s actually on that left-hand panel. You’ll see classroom rules is what is listed as on our as Rollingwood ISD. If for any reason you don’t see that in there, will you please reach out to me? The reason you may not have it in there is everything that we released, for those of you that didn’t want standing customers, take pride in trying to be as good as we can and not giving you software. That’s a problem. I’d love to say we’re perfect at that, but we just want to make sure we get all of that UI stuff out of the way before it goes for release. That is in what we call early access. Public access, meaning that you have access to it publicly, we’re letting all customers that want it, into it. But we won’t actually put a timeframe on that before we offer a general access. So, please, once again, just reach out to your rep, will make sure if you don’t have that on your admin console left-hand panel that we get that added for you.


Next question was, is Analytics an additional cost? Larry? Great question. Yes. I wanna make sure I walk through that and also walk through the importance of why I was sharing that. If you want any of these additional products, please do so at the time of your renewal because we can add some additional discounts during that timeframe. So, if you have renewable coming up, please reach out to your reps.


If you’ve already renewed and you are interested in some of these others, send me an e-mail. There’s a high probability, depending on circumstances, that may be able to still get that discount the renewal recently, just shoot me a message. I get control over some budget that I can help to maneuver some things, but there’s four products. There’s the Relay Filter, Analytics, MDM, and Classroom. They are four separate products that, as I mentioned, they can certainly be bundled. We’re seeing more and more of our district to do that. As I mentioned, that kind of goes with the times of purchasing device, they like that because they can bucket into a capital expenditure as opposed to bucketed into a software licensing or operating expenditure, So a great option for you.


Ron, great question on is this session’s data live or number of sessions overall historic? Great question. It’s actually live.


And the reason that you’ll see it as a separate dashboard today to kind of go back to Eric’s question is because that UI is built to be live data, then pushing it out. A couple of things in there, where there’s a few instances where you may not see live data that I want to bring up. One of those instances would be, the first time that you bring an application out of discovered and into the dashboard. There’s going to be a delay. Before you start to see that data in there. The reason for that delay is we’re actually taking that historical data and then adding that back into the dashboard. So that could be one time where you don’t see it as live data. The second time that you may not see it live data, is that first day that you turn on Analytics. We actually do some indexing of the database on the back end, so that can cause a little bit of a lag. But outside of those two circumstances, it’s 100% live.


Thanks for asking, I appreciate that. That’s always an awesome statement. He said, the app Analytics is huge help. Appreciate that. And thank you for the encouragement on this.


I hope it’s valuable to everyone trying to do a better job as an organization to make sure you stay educated. Also, trying to do a really good job of balancing tips, tricks, things that you might want to do in your current solutions you have, but also making you aware of are other options available to you. I think it’s always a fine balance between ensuring that you get value out of it what you have today, but also value out of what we added tomorrow. So, thank you for that encouragement. That’s fantastic.


Please reach out to Rep, we’d be more than happy to help you.


The next question is from Mary. What is the duration of the demo? Yes. So Mary, a demo works actually as we turn it on and we’ll show you that report of all the applications that we’ve seen in your environment. That’s a typically about a 14-day process. We collect data. We’ll share with you and then you guys can make a determination on if there’s value in analyzing the application.


So, reach out to your rep, we can make sure that one of the things that I’m really big on our team doing, and if they ever don’t, please reach out to me directly at that e-mail, is having come from the other side of the desk. It was never more frustrating to me than seeing how many vendors were just there to push their agenda on me instead of really understanding what I was trying to accomplish, so please reach out to your rep. I train them. And if they don’t do a good job on this, like I mentioned, please reach out to me immediately. But I’ve trained them that their job is to take what your needs are, your problems are, and solve those problems. Their need is not to push something on you, so, please, just reach out to that rep. I’ll be more than happy to have them get engaged with you and work with you.


Um, let’s see here, next question was, does Classroom also feed off the deployed smart agent that Relay Web Filter and Analytics uses? They’re separate agents who thought, great question. It’s purposely today, a separate agent or extension to install. I want to explain the reasons for that. We didn’t have the ability to bundle it, but we didn’t, for one reason. We had a certain number of schools that their legal would not allow them to have anything that provided data on that device under certain circumstances, and so on, purpose or providing, you know, the, the option for somebody to view what that students doing outside of just the web filtering report. For that very reason is why it’s two separate extensions or agents today. That could, of course, change if there’s in each, you know, judicial precedents that kind of comes out that alleviate that pressure, but we want is a district to have full flexibility that if that’s something that they don’t even want recorded, that there’s not even the option for that to take place.


Next question.


So, the next question was, it was really good.


This was kind of talking through and I will try to shorten this question was, it’s very important for us to also have something on site in addition to the cloud Relay device.


And the question was, is the Relay Rocket going to offer the ability for us to have something into on-site, but get rid of our aging hardware? Yes, that’s the whole idea behind the Relay Rocket. I guarantee most of you on this conversation have run into this. Internet access is getting cheaper and cheaper, and more commoditized. I don’t think that’s going anywhere. I think we can all agree on at the school I was at that we were so excited because we had a fractional quote. We couldn’t believe how lucky we are. That same school today has a 10 gig pipe going out to the internet.


Their price per month has gone up less than 10%, not variation from those timelines. So, the, what the challenges are that, of course, all of you seen that come with that is, now, do we have to buy more hardware that support that type of sustained traffic? Do we have to go through all these other expenditures and replacements and hardware getting old? Really Rocket is wonderful, because they built it to where it can be virtualized. So, while you could use a physical piece of hardware, you also have the ability to virtualize that. So please reach out to your team. I’ll be happy to get you as much data as you need on that to make sure you have what you want. But that’s the whole idea, is that you now don’t have to incur that capital expenditure on that hardware.


Bobby, I definitely want to address this. Bobby had mentioned that she had some challenges to support last year. Please do reach out to your rep. A couple of things that I want to make sure everybody is aware of on this call, if any of you’ve run into support issues you’ve run into any recently, I need to know about them.


But if you ran into anything leading up to this year, we’ve made some major changes in January. A lot of you probably should be aware of. One, we actually hired a new individual out of a giant, came out of a $3 billion a year organization to come in and help with our operations and support, and make sure that we don’t ever fail you as an organization. Part of that was completely revamped support. Couple of things that are on there that I want to make sure I share with everyone, the best workflow for you is to start with chat, and the reason for that is chat goes to every single wrap the on the support for an actively working. If it’s something small, we’ll address it over the chat. If it’s something bigger, they will set up that ticket for you, and get it going. You still have the other means, but we’re trying to create a better workflow, because what we’re finding is when customers found, ran into really challenging things, is when they really need that phone support. And so, by addressing the 98% of the questions that come in, which are, how do I do this with?


Or what is this button to this, those are now being addressed very quickly that way, with the idea of having more time available, dedicated support reps, on those bigger issues. So, Bobby, please reach out to your rep. If you’re still having some challenges, we want to definitely make sure we get those resolved for you. That’s what we’re here for, and please do so. But just know that there have been some major changes. We also actually have a new VP of Support. He’s incredible. He’s been with the company for a long time and you should not be running into those issues again. If you are, once again, please reach out to me and I’ll make sure that we get that addressed quickly.


Bryce, your next question was, if you have time, please give a quick overview of Relay Rocket.


Just looking at the time. We have about three minutes left Brice. Please reach out. I’m so sorry for just getting to your question.


With three minutes left, I don’t think we’ll have time to get through Relay Rocket, but please shoot us an e-mail.


Either myself or your rep will make sure that somebody walks you through the Relay Rocket and gives you some information that they could potentially help you with that. I think I can get through this one really, really quick. Your question was: how did you create that category at the very beginning? Which was referencing the, how do I get a custom category to add to my tile here? That’s simply done under your Internet access.


Default rules, then you’re going to notice it’s kind of hidden, but under categories, there’s a green plus button there. If you click that green plus sign, that’s actually going to open up that ability for you to create a category.


Getting a lot of questions here around Relay Rocket. I’m going to ask this the whole group. If you can get some feedback via the questions, that’d be great.


Or even via actually comments would even be the chat would even be better. Actually, I’m not sure if you have to wait. So, just use the question. How many of you would like to see a webinar on Relay Rocket?


If that’s the case, I’ll set up a specific webinar, ensure that all of you are invited to it, but how many of you would like that information? Please comment in the questions. I’ll take a look at those at the end of this webinar and make sure that we make a determination on we should do something like that for everybody. Otherwise, things like I mentioned, we’ll make sure we get that information.


Simon: I do have time to answer your question real quick. Simon, I’ve known forever, great to see you on this.


His question was on the YouTube playlist. There’s limitations to 100, allow or block. We’ve gotten feedback that that’s an issue. I want to explain to everybody why that was there and what we’re doing to fix that. The reason the cap was there was, because the fact that we’re actually looking at individual videos. Which is unlike other filter products, to give you smart place, we put a cap on it so that that analysis wouldn’t take very long. We realized that, that cap is not going to meet the needs of our schools. So, that is being changed, you’re going to see that update come up. We’re pushing to get that done before we start fall, but it may fall a little bit into the latter part of the year in the interim. Simon, please send your list, if you want to, to your rep, we actually have an internal team that can change the backend for you, to handle that for you in the interim. I know it’s kind of a band-aid, but we wanted to make sure you had a solution up until that is resolved, especially with the remote learning situation that everybody’s in, so, yeah, please shoot us a note. We’ll be sure to do that.


I’m so sorry, I’ve run out time for questions. There’s a ton of yall.


I did get a lot of feedback on the Relay Rocket webinar. I really appreciate that. I’m going to take that back and we will get one scheduled. I’m going to ask Marissa and Sarah on this conversation with us for the marketing team. I’m going to ask to make sure that they include every attendee from this on that invites.


Please keep an eye out for that. I think we could probably get the invites out by next week. We’re trying to do a good job of not flooding everybody with webinars because of what’s going on right now. There’s so many webinars, but I will absolutely 100% get with them and get something scheduled. For those of you that questions did not get answered, when we’re done with this, the marketing team actually did a great job of getting these questions filtered out to the team. I will follow up with them to ensure that you get those questions answered. So, thank you everyone. First, for your partnership.


Second for letting us earn your business, and we want to continue to do that forever. So, if you ever do run into a challenge, please communicate with us.


I hope you really found value out of this and can understand how layering on some of these other pieces could potentially be beneficial to your district. And third, that we get, you have great communication with your team. So, thank you, everyone. Enjoy your day, Stay safe out there, and we really appreciate your business. Thank you.

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