Privacy Policy

Lightspeed Systems Privacy Policy

The following privacy policy applies to personal data collected at,, Lightspeed Systems, Inc. and its affiliates (collectively “Lightspeed Systems”) are committed to the security and protecting the privacy of its users. Because Lightspeed Systems gathers certain types of information about the users of the Services, we believe you should fully understand the terms and conditions surrounding the use of the information we collect. The following discloses our information gathering and dissemination practices for the Services. If you are using any of the Services through an educational or other institution that is a customer of Lightspeed Systems, this policy does not supersede the terms of any agreements between Lightspeed Systems and any other party, nor does it affect the terms of any agreement between any user of the Services and their employer, their educational institution, or any third party. Please make sure that you read the terms of any privacy policies that you enter into with parties other than Lightspeed Systems, including your employer or educational institution, as those policies may also explain how your personal information is used by those parties. If you are accessing Lightspeed through a third-party, public, or unsecured internet provider, please be advised that any information you disclose or publish during the course of such access may be collected by any such provider and that Lightspeed Systems has no control and makes no representation as to the possible use of this information by any such provider.

Please review the following statement to understand how the information you provide to Lightspeed Systems through the Services will be treated.

1. Information Lightspeed Systems collects
It is Lightspeed Systems’ policy to limit the collection of personal information from children to only that which is necessary to utilize Lightspeed Systems products and services. Parents should consult the school’s Acceptable Use, Social Media, Personnel, and Instructional Policies for more information about the school’s policies and practices for protecting children on the Internet. Teachers are reminded to also be aware of their obligations under the Ethical Standards for educators in their state, and to be conscious of their role as a model for students while interacting with students while using Lightspeed Systems products and services.

For all Lightspeed Systems products and services (e.g., My Big Campus): we only collect, maintain, use or share personal information for authorized educational purposes. We may collect the following types of personally identifiable information directly from children: first name; last name; email address; mobile phone number and carrier (optional for notifications); password; IP address; grade level; and school. We may also generate a login ID for the child that is different than the child’s actual name. For customers using Clever integration we also collect date of birth, gender, ethnicity and race.

Non-Personally Identifiable Information: We may collect certain non-personally identifiable information from visitors to our sites, such as the date and time of their visit, the type of browser used (e.g., Chrome, Firefox, Internet Explorer), the type of operating system used (e.g., Windows 7 or Mac OS), the ISP from which the visitor receives Internet access, and aggregate information regarding what pages users of the site access or visit.

We may also collect non-personally identifiable information from registered members and match it to personally identifiable information (such as the member’s name) in our database. Such combined information is kept in our internal database under the member’s user name.

Lightspeed Systems gathers information about all users collectively, such as what areas users visit most frequently and what services users access most often. Lightspeed Systems automatically logs IP addresses, session sources, and other data which tracks users’ access to the Services. We analyze these logs for sales and marketing purposes as well as system performance monitoring. These logs are analyzed for the aggregate trends they reveal about our customers and how the customers use the Services, not for the behaviors of individual users.

2. Student Safety
Lightspeed Systems complies with the Children’s Online Privacy Protection Act (COPPA, see and the Student Privacy Pledge (www. to ensure the online safety of children. Student accounts on My Big Campus are provided only through a verified educator, school, or educational organization. Educators should obtain parental permission before issuing accounts to students.

We meet the following guidelines listed below and agree to:

  • NOT collect online contact information without the consent of either a parent or a qualified educator or educational institution. Without prior parental consent, online information will only be used to respond directly to the child’s request and will not be used for other purposes without prior parental consent
  • NOT collect personally identifiable offline contact information
  • NOT distribute to third parties any personally identifiable information without prior parental consent
  • NOT entice by the prospect of a special game, prize, or other activity or to divulge more information than is needed to participate in the activity
  • NOT use or disclose student information for behavioral targeting of advertisements to students
  • NOT build a personal profile of a student other than for supporting authorized educational/school purposes

3. Purposes of Data Collection
Lightspeed Systems requests personal information for purposes such as the provision of customer service and support, billing, network management, customer surveys, sales management, support, newsletter subscriptions, user group memberships, event registration and sponsorship, offers of related services, and other exchanges of information.

4. What Lightspeed Systems does with the information it collects
Lightspeed Systems makes announcements, email, chat, forums, discussions, and/or news groups available in certain areas of the Services. Please remember that any information that is disclosed in these areas becomes public information, and you should exercise caution when deciding to disclose any of your personal or other information in these or any other publicly available site. And if you see inappropriate content posted by any other user, please report that information to us so we can review the post and respond accordingly.

The personal information you supply to Lightspeed Systems will not be given, sold, rented, loaned, or otherwise disclosed to any third parties outside of Lightspeed Systems and its agents, except when we have your permission or under special circumstances, such as when we believe in good faith that disclosure is reasonably necessary to (i) comply with legal process, (ii) enforce the Terms of Use, (iii) respond to claims that any content provided by using the Services violates the rights of third parties, or (iv) protect the rights, property, or personal safety of Lightspeed Systems, its users, or the public. We do not use personal information for any other commercial purpose.

Lightspeed Systems may use aggregated personal information to determine the demographic composition of our user base and to distribute statistics and general marketplace information about Lightspeed Systems. This aggregate information does not identify specific users.

Certain non-personal information regarding users is recorded by the standard operation of the Internet servers hosting the Services. This information is primarily used to provide users of the Services with an enhanced online experience. Lightspeed Systems may disclose aggregated user statistics in order to describe the Services to prospective partners and other third parties, and for other lawful purposes.

5. User Options — Opt-Out
Users may opt out of receiving future promotional electronic mailings from Lightspeed Systems by following the unsubscribe procedures indicated in the mailing. Individual end users of Lightspeed Systems software should contact their educational institution or other organization hosting the software for questions about access to the personal information collected by that institution. Please contact us at the address below if you have any other questions or concerns about the information you receive from us or the information that we collect from you.

6. Access to Your Information
Lightspeed Systems offers users the ability to correct or change the information collected during registration. Users may change this information at any time and as often as necessary by choosing the “edit account information” option or other similar functionality offered in the Services. To access or change your personal information, log in to your account through the Services. For data not available through such an account, please contact us at the address listed below.

7. Security
All of your personal information is stored on servers at locations designed specifically to ensure that no unauthorized individuals have access to the server or its data.

8. European Union Data Protection
Lightspeed System complies with the US-EU Safe Harbor Framework and US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Lightspeed Systems has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view our certification page, please visit

In compliance with the US-EU and US-Swiss Safe Harbor Principles, Lightspeed Systems, commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss citizens with inquiries or complaints regarding this privacy policy should first contact Lightspeed Systems at:
John Genter
Lightspeed Systems Inc.
1800 19th Street
Bakersfield, CA 93301
Phone: 661.716.7600

Lightspeed Systems has further committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus.

If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Lightspeed Systems, please visit the BBB EU SAFE HARBOR web site for more information and to file a complaint.

9. Lightspeed Systems Privacy Policy Statement Changes
Lightspeed Systems may change this Privacy Policy from time to time. If we make significant changes in the way we treat your personal information, or to the Privacy Policy, we will provide notice to our customers on the Service, via the Community Site and at Please review these changes carefully. If you agree to the changes simply acknowledge the Privacy Policy acceptance notification and continue using the product. If you object to any of the changes to the Privacy Policy immediately notify us at Unless stated otherwise, our current Privacy Policy applies to all information that Lightspeed Systems collects via our services and products. Using Lightspeed Systems services and products after a notice has been communicated to you or published to our services shall constitute consent to the changed terms and practices.

10. Contact Lightspeed Systems
If you have any questions about this privacy statement, the information that we collect from you, or the Services, please contact us at or write to:

Legal Department
Lightspeed Systems Inc.
106 East Sixth Street, Suite 500
Austin, TX 78701

In the event that you are concerned about how data you have provided Lightspeed Systems through the Services has been used, please contact us at one of the addresses listed above. Lightspeed Systems takes all concerns about privacy and use of data very seriously, and shall endeavor to reply to you within two business days to commence its investigation of your concerns.

For more information, see Protecting Privacy, Lightspeed Systems Overview

We have signed the Student Privacy Pledge!

View our California Online Privacy Protection Act Notice.

We self-certify compliance with:


Student Privacy Pledge Sig_logo

Updated 22 October 2014